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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

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4.50

Based on 2,101 reviews, last reviewed 15th Jun 2025

7% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

NatWest Basic Account reviews (2101)

Review of the NatWest, Basic Account:

Not too shabby

Have been with NatWest since I was 16, so quite a while! Have always solved any problems I’ve had. Recently wanted to set up 2 junior Isa’s for my children, was very disappointed to find that natwest only offer a stocks and shares junior ISA and not a cash one. Had to outsource to another company as I didn’t want to gamble with my children’s future money Reviewed on: 26th January 2020

Very low interest rates, good app.

Very low interest rates, good app. Reviewed on: 26th February 2025

Highly recommended

"I've been with NatWest for quite some time now, and I couldn't be happier with the service. The online banking experience is incredibly user-friendly, making it easy to manage my finances on the go. The mobile app is intuitive and offers all the features I need, from checking balances to transferring money quickly. The customer service has been outstanding, with responsive and friendly support whenever I have any questions. They genuinely seem to care about their customers, and it’s clear that they prioritize security and convenience. The range of products they offer is impressive as well, from savings accounts to credit cards, and I’ve always found their terms to be competitive. The branch staff is also helpful and knowledgeable, and I appreciate the ease of access to both physical and digital banking. Overall, NatWest has been a reliable and trustworthy partner in my financial journey. I highly recommend their services to anyone looking for a solid, efficient banking experience." Reviewed on: 26th February 2025

O.K. But very basic account

O.K. But very basic account with little added value or extras. Statements could be clearer and bolder, particularly for the visually disadvantaged and hard to see. Reviewed on: 26th February 2025

Nat.west. always on the case in the nicest way

Nat.west. have always looked after my account. Recently I wanted to transfer a large amount from my account the move was blocked followed by a pleasant security call to confirm that I was happy and not being forced or scammed the transaction was completed, just the latest compliment I can give. Reviewed on: 26th February 2025

On line and app both easy to use and assistance in b...

On line and app both easy to use and assistance in branch when needed Reviewed on: 26th February 2025

My Nat West account .

Love my Nat West account I have the app on my phone its good for checking my outgoings and incomings on the go and I love the alerts Nat West send me and it's got good security features Reviewed on: 26th February 2025

Had a win fall and an inheritance, found the NatWest...

Had a win fall and an inheritance, found the NatWest offered a choice of services which I perused and made a decision to invest money. Reviewed on: 26th February 2025

Love using the app to keep an eye on my...

Love using the app to keep an eye on my transactions Reviewed on: 12th February 2025

Unbelievable Ufirst Account

I was wanting a basic current account, and they sold me a Ufirst, which i have for travel insurance & getting money off tickets for shows Reviewed on: 12th February 2025

I love natwest I love everything about it

I love natwest I love everything about it Reviewed on: 12th February 2025

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