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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

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4.50

Based on 2,101 reviews, last reviewed 15th Jun 2025

7% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

NatWest Basic Account reviews (2101)

Review of the NatWest, Basic Account:

Not too shabby

Have been with NatWest since I was 16, so quite a while! Have always solved any problems I’ve had. Recently wanted to set up 2 junior Isa’s for my children, was very disappointed to find that natwest only offer a stocks and shares junior ISA and not a cash one. Had to outsource to another company as I didn’t want to gamble with my children’s future money Reviewed on: 26th January 2020

It's OK and the app is easy to use

It's OK and the app is easy to use Reviewed on: 21st February 2024

I am a bank pensioner and therefore am tied to...

I am a bank pensioner and therefore am tied to the bank Reviewed on: 21st February 2024

Just what you need from a bank account

Just what you need from a bank account Reviewed on: 20th February 2024

No issues

Excellent experience with NatWest, have been with them for 16 years. Reviewed on: 18th February 2024

A very professional bank .

A very professional bank . Once you are established with them they will help you straight away with loans or credit. Reviewed on: 17th February 2024

I've been a NatWest customer for 30 years and have a...

I've been a NatWest customer for 30 years and have always received excellent customer service from them. They are also always very helpful in-branch too. Reviewed on: 16th February 2024

Good bank for current account and fixed term interes...

Good bank for current account and fixed term interest rate is good Reviewed on: 16th February 2024

Excellent customer service always go the extra mile...

Excellent customer service always go the extra mile to ensure enquiries are met. Reviewed on: 15th February 2024

Service from NatWest

I always managed family finances but was near death in hospital for three weeks and my husband accrued an overdraft equal to three months mortgage. My rare illness hit the headlines for three consecutive weeks and when I visited NatWest I was told not to worry about the overdraft, I would be charged no interest because they knew I’d clear it in time now I was back in charge! Reviewed on: 15th February 2024

New customer, their app is fantastic for online bank...

New customer, their app is fantastic for online banking. Customer service has also been great. Reviewed on: 15th February 2024

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