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NatWest: Basic Account reviews

Name: Basic Account
Rating: 4.61 (2101 reviews)

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4.50

Based on 2,101 reviews, last reviewed 15th Jun 2025

23% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Brilliant and well easy to use easy to understand... Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

Latest lowest rating:

2

Functional but Underwhelming I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since t... Read more Reviewed on: 11th April 2025

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About this product

NatWest Basic Account reviews (2101)

Review of the NatWest, Basic Account:

Fantastic Help

They gave me enough time to speak on the phone because of my stammer. Reviewed on: 22nd February 2023

Brilliant and well easy to use easy to understand...

Brilliant and well easy to use easy to understand Reviewed on: 15th June 2025

good customer service...

Update to date with their app good customer service easy to deal with the account brilliant Bank all on all Reviewed on: 13th June 2025

Reliable

Reliable and secure very easy to get financial advice you understand Reviewed on: 9th June 2025

Good very good best and wonderful.

Good very good best and wonderful. Reviewed on: 26th April 2025

Card cloned at ATM and rectified same day

we had our debit card cloned from a ATM and Natwest had it all sorted and our account balance restored within the same day. The app is great, lets you know instantly if your account has received a transaction.. you can review it before it automatically gets taken out.... great piece of mind Reviewed on: 21st April 2025

Loving the rooster cards for my kids!

Loving the rooster cards for my kids! A great way to track chores and give them pocket money Reviewed on: 21st April 2025

Still have a high street presence

Still have a high street presence Reviewed on: 15th April 2025

They do everything I need as a student

They do everything I need as a student Reviewed on: 12th April 2025

Unbelievable.

Unbelievable. Been with them for years. Would never change. Reviewed on: 11th April 2025

Functional but Underwhelming

I opened an account with NatWest when I first moved to the UK — not out of preference, but because I needed an account with a mainstream bank. Since then, I’ve ended up with three accounts: a basic current account and two savings accounts. While everything works fine on a functional level, the overall experience feels a bit uninspired. The interest rates on savings are especially disappointing, making it hard to see much value in keeping multiple accounts with them. It does the job, but doesn’t offer much beyond the basics. Reviewed on: 11th April 2025

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