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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1346 reviews)

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4.79

Based on 1,346 reviews, last reviewed 17th Jan 2026

32% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Interest only and fixed rate mortgage. Great product that suited are very specific needs. Arranged without any problems and very quickly. Excellent rates. Really good customer service. Reviewed on: 17th January 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1346)

Review of the Newbury Building Society, Mortgages:

Glad to be getting away!

I had a Buy to let mortgage with the Society which was originally at a good rate; the Truss madness resulted in this increasing by almost 300% I appreciate that this was not the Society‘s fault but there was no help at all when I started the selling process (with the tenants moved out) and I had to weather months of £1100 per month expenditure. The icing on the cake was £3500 of early repayment charges. I am simply glad to be getting away from NBS! Reviewed on: 24th August 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback David, we can understand your experience has not been positive with this mortgage. We will check your mortgage deal to ensure it was as agreed. Response date: 27th August 2024

In branch service review

Always great service, no improvements needed. Reviewed on: 31st December 2024

In branch service review

Arranged mortgage for us which was easy to do. Reviewed on: 31st December 2024

Remortgage with Newbury BS

I applied to remortgage with Newbury BS through a broker. The process was straightforward and thorough as I would expect. There was a delay due to one department not informing the underwriter that all the information requested had been submitted by me. However once informed the underwriter responded within 24 hours. I received a message from Newbury BS stating that if I wanted to complete the transaction earlier than planned this would be possible which was a great help. No solicitors required so no additional costs. Excellent service despite the short delay of one week. Reviewed on: 30th December 2024

Reply from Newbury Building Society Hi Michael, we appreciate the time taken to leave us a review, thank you! Response date: 2nd January 2025

Remortgaging to Newbury

It really helped that there was a branch in Winchester to print off the forms and to hand them in. Reviewed on: 22nd December 2024

Reply from Newbury Building Society Hi Christopher, thank you for taking the time to leave us a review. Response date: 23rd December 2024

Newbury mortgage offer and follow-up administration.

All went well through our broker. Happy with the new terms. very helpful on e-mails. Reviewed on: 21st December 2024

Reply from Newbury Building Society Hi Peter, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd December 2024

Newbury Building Society Mortgage for Pensioners

We welcomed the fact that the Newbury Building Society was willing to offer a mortgage to pensioners. The staff and the Underwriting team always responded quickly to clarifications about the documentation. Reviewed on: 20th December 2024

Reply from Newbury Building Society Hi David, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd December 2024

Great retirement mortgage

My mortgage broker recommended the NBS as their product ideally suited my circumstances being over 70 years old. I was pleasantly surprised by the speed and efficiency of the whole process. Reviewed on: 20th December 2024

Reply from Newbury Building Society Hi Peter - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd December 2024

renewing a mortgage

I was renewing a mortgage which had come to the end of its discounted period. Communication was excellent, options available clearly explained, time given to consider, and paperwork dispatched promptly once the decision was made. Reviewed on: 20th December 2024

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you! Response date: 23rd December 2024

Very helpful staff, always very polite

Very helpful staff, always very polite Reviewed on: 20th December 2024

Reply from Newbury Building Society Hi Paul - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd December 2024

Great service from start to finish

I recently used Newbury Building Society for the first time, and I wanted to share my positive experience. The staff were both friendly and highly efficient, making the process smooth and hassle-free. I was particularly impressed with the Free Legals system you use. It stands out as exceptional compared to other lenders I have worked with. If only more lenders adopted such a system! Reviewed on: 18th December 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback Peter, and for your kind words. We really do appreciate it. Response date: 19th December 2024

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Newbury Building Society: Mortgages reviews

32% increase in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Mortgages reviews (1346)

Glad to be getting away!

In branch service review

In branch service review

Remortgage with Newbury BS

Remortgaging to Newbury

Newbury mortgage offer and follow-up administration.

Newbury Building Society Mortgage for Pensioners

Great retirement mortgage

renewing a mortgage

Very helpful staff, always very polite

Great service from start to finish

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Savings

Join Smart Money People

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