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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (1382 reviews)

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4.82

Based on 1,382 reviews, last reviewed 1st May 2026

10% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Very helpful, nice people, quick and efficient. Very helpful, nice people, quick and efficient. Reviewed on: 1st May 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1382)

repaying mortgage

very nice and helpful staff who talked me thought what i had to do Reviewed on: 16th May 2020

Reply from Newbury Building Society Hi Julian, thank you for taking the time to leave feedback - it's much appreciated. Response date: 18th May 2020

Change of mortgage product

Phoned and spoke with Eve who was soooo helpful, I have no clue about mortgages but she guided me through in 30 minutes and saved me about £50 a month, what’s not to like. :) Reviewed on: 11th May 2020

Reply from Newbury Building Society Hi Martin, thank you for taking the time to leave feedback, we will be sure to share your comments with Eve, who will be so pleased to know she helped! Thanks again - it's much appreciated. Response date: 12th May 2020

Leaving you

I have recently taken up a great offer from my bank that unfortunately could not be matched by Newbury. I just want to say that Newbury Building society have always been helpful and supportive whenever I have spoken to anyone about my mortgage. Great service, polite and helpful. As a result I will always consider Newbury an option in the future. Reviewed on: 18th April 2020

Reply from Newbury Building Society Hi Stuart, thank you for taking the time to leave your kind words and we are sorry to see you leave us for now. We hope to welcome you back at some point in the future, but thanks again for the feedback. Response date: 20th April 2020

New Mortgage deal

Very efficient service quickly sorted and and agreement arrived within a few days Reviewed on: 17th April 2020

Reply from Newbury Building Society Hi Jo, thank you for taking the time to leave feedback, it's much appreciated by all of us. Response date: 20th April 2020

Very courteous and helpful service, above and beyond what I could ever expect.

Put me onto a better product without me having to ask. Reviewed on: 17th April 2020

Reply from Newbury Building Society Hi Jim, thank you for taking the time to leave feedback for us - we really do appreciate it! Response date: 20th April 2020

Expertise in exceptionally difficult circumstances

Our product was coming to an end and a very efficient and effective telephone conversation lined up a new product and within 6 hours and exchanges of emails and we were on a new product. Reviewed on: 14th April 2020

Reply from Newbury Building Society Hi Darren, many thanks for taking the time to leave feedback for us - our colleagues will be pleased to hear your comments and that your experience was smooth and efficient. Many thanks again. Response date: 14th April 2020

Great experience but a massive early repayment penalty

Efficient and friendly service from the call staff. Good communication and annual summary of mortgage. Nice welcome pack upon completion and moving into the property. One of a few lenders who were able to lend with a 10% deposit at that time but the flip side of that was a fairly hefty interest rate and punishing early repayment penalty. Reviewed on: 14th April 2020

Reply from Newbury Building Society Hi Jezzer, thank you for taking the time to leave feedback for us, we really appreciate it. Response date: 14th April 2020

Very thorough but happy with service

The mortgage application was a very thorough process and Newbury checked our information in detail. To me this was good as shows they are a responsible lender. As our new build property was delayed we were able to extend or mortgage offer, which was great Reviewed on: 12th April 2020

Reply from Newbury Building Society Hi Andy, thank you for taking the time to leave feedback for us. It's much appreciated. Response date: 14th April 2020

The three Cs

Always courteous, clear and correct. The three Cs - old-fashioned virtues, maybe, but none the less valuable for that. Reviewed on: 8th April 2020

Reply from Newbury Building Society HI Tim, thank you for taking the time to leave feedback, it's much appreciated by us all. Response date: 14th April 2020

Easy and Straightforward

My current remotgage arrangement was coming to an end and after waiting a few days for an appointment over the telephone with an advisor the white thing was renewed on better terms than I had before even after considering all the options and I could not find anything that would have been cheaper elsewhere. Seemingly lower interest rates would not have been cheaper after factoring in the arrangement and/or other fees. Reviewed on: 6th April 2020

Reply from Newbury Building Society HI Roman, thank you for taking the time to leave feedback for us, it is much appreciated. Response date: 6th April 2020

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