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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1294 reviews)

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4.77

Based on 1,294 reviews, last reviewed 19th Jun 2025

39% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very insightful and helpful Very insightful and helpful in providing multiple options to choose the best option for my mortgage Reviewed on: 19th June 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1294)

Great Customer service, but expensive for mortgages

Have been with Newbury for several years, Always great customer service, phone answered by human, promptly and quick resolution to any issues. Just found could get a far cheaper mortgage elsewhere. Reviewed on: 4th November 2019

Reply from Newbury Building Society Hi Tim, thank you for taking the time to leave feedback, it's much appreciated and will be shared with the product teams. Thank you. Response date: 4th November 2019

Excellent service

We received an excellent service when we recently attended an appointment at Hungerford Branch to review our mortgage. We had already looked into the products available and had decided on the one that suited us best but during our appointment everything was fully explained and we were given additional information that will not only save us money but also enable us to reduce the term of our mortgage. Reviewed on: 2nd November 2019

Reply from Newbury Building Society Hi Kay, thank you for taking the time to leave feedback, it's much appreciated. The team in Hungerford will be thrilled to read this. Thank you! Response date: 4th November 2019

Additional borrowing

Been with the Newbury for the whole duration of our mortgage and have taken additional funds on a couple of occasions. We've always dealt Clare in the Alton branch who has been superb, professional, friendly service. Reviewed on: 2nd November 2019

Reply from Newbury Building Society Hi Neal, thank you for taking the time to leave feedback, it's much appreciated. we will be sure to share your comments with Clare, who will be so pleased. Response date: 4th November 2019

Outstanding customer experience from start to finish

Newbury Building Society has enabled me to purchase my dream home. I have had excellent, faultless customer service from start to finish. I cannot thank you enough for all your help and would highly recommend them to all my friends and family. Reviewed on: 1st November 2019

Reply from Newbury Building Society Hi Jonathan, thank you so much for taking the time to leave feedback and we are so pleased to hear that you are now in your dream home! Response date: 4th November 2019

First time shared ownership mortgage

Angela was incredibly helpful throughout the mortgage process and kept us fully up to date with what was happening. She was straight forward and clear with us from the beginning and fully answered all our questions. She made the whole process much easier and less stressful and was a pleasure to work with Reviewed on: 1st November 2019

Reply from Newbury Building Society Hi Steff, thank you for taking the time to leave feedback for us. We are always thrilled to hear when the mortgage process has been so positive, and Angela will be so pleased to see this too. Many thanks Response date: 4th November 2019

Very fast and easy process

Fantastic staff mortgage advisor was brilliant and made my family comfortable and welcome. Reviewed on: 1st November 2019

Reply from Newbury Building Society Hi Martin, thank you for taking the time to leave feedback. It's lovely to hear. Response date: 1st November 2019

Professional, friendly, effecient, reliable and trustworthy.

Just a re-mortgage but everything was done in a timely manner and we rescheduled our review to happen over the phone and it happened on time once more as arranged. Reviewed on: 1st November 2019

Reply from Newbury Building Society Hi, thank you for taking the time to leave us feedback. It's much appreciated. Response date: 1st November 2019

Rose Hallett - Superstar!

No words needed - Bought my house in January & Rose was a fantastic start to finish, changed houses a few times due to being messed about by companies and it was never too much hassle. When a housing company advise I changed Mortgage company I refused due to how good Rose & Newbury were. Thanks from Ashley J. Reviewed on: 29th October 2019

Reply from Newbury Building Society Hi Ashley - thank you so much for taking the time to leave feedback - Rose will be thrilled to hear this too. Many thanks Response date: 30th October 2019

remortgage

Good interaction with the team and prompted by a letter from NBS, re coming to end of offer period on mortgage product, Had a chat, re transferring to a new discounted product. Spotted an ERC in the T&Cs, which was then overridden, but wonder how many other people would not have spotted it and been liable to ERC. Reviewed on: 25th October 2019

Reply from Newbury Building Society Hi Stuart, thanks for taking the time to leave this feedback. Thanks for pointing this out, our advisers should explain this, and for those customers that qualify, we have a secondary check when the mortgage switches to ensure it is not charged. We will look into how we can make this clearer though. Thanks again. Response date: 28th October 2019

Excellent service

It was all quite straightforward and the one time I rang to ask some questions you were very helpful. Reviewed on: 25th October 2019

Reply from Newbury Building Society Hi Terry, thank you for taking the time to leave feedback. It's much appreciated. Response date: 25th October 2019

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Newbury Building Society: Mortgages reviews

39% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1294)

Great Customer service, but expensive for mortgages

Excellent service

Additional borrowing

Outstanding customer experience from start to finish

First time shared ownership mortgage

Very fast and easy process

Professional, friendly, effecient, reliable and trustworthy.

Rose Hallett - Superstar!

remortgage

Excellent service

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Savings

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