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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1361 reviews)

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4.80

Based on 1,361 reviews, last reviewed 19th Feb 2026

113% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

My mortgage advisor was amazing, so helpful! My mortgage advisor was amazing, so helpful! Reviewed on: 19th February 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1361)

Review of the Newbury Building Society, Mortgages:

Luke Pummell

I dealt with Luke Pummell and he was excellent. Rapid responses. Clear information. Actually felt like he cared about the process and getting it right. Transmittal were clear. Requirements from me for information likewise. Mistakes were ironed out quickly. Reviewed on: 20th August 2024

Reply from Newbury Building Society Hi Philip, thank you so much for taking time to leave feedback, we really appreciate it. We will share your words with Luke, who will be so pleased to read them. Response date: 21st August 2024

Professional/Efficient/Retired friendly

Whilst it has taken many interactions and a long time, Newbury staff have all been very efficient and professional and NBS are one if the few lenders willing to lend to retired people Reviewed on: 8th November 2024

Reply from Newbury Building Society Hi Richard, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 11th November 2024

Newbury Building Society offered a mortgage product...

Newbury Building Society offered a mortgage product that met my particular needs at a competitive rate. All communications I received were clear and all actions were carried out as expected. Reviewed on: 1st November 2024

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 1st November 2024

Great experience can’t fault the team!

Great experience can’t fault the team! Reviewed on: 1st November 2024

Reply from Newbury Building Society Hi Rawanne, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 1st November 2024

Porting our Mortgage to new property.

We ported our mortgage to our new property as part of the purchase. The whole process was handled really well from the assessment through to the actual implementation. Reviewed on: 27th October 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 29th October 2024

A great product for us,

One of the most competitive BTL mortgages have seen recently. Reviewed on: 26th October 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 29th October 2024

Courteous, helpful, accommodating, personal, quick a...

Courteous, helpful, accommodating, personal, quick and efficient - everything that customer service should be. Excellent - many thank! Reviewed on: 25th October 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback and for your very kind words, we appreciate it. Response date: 29th October 2024

A happy (older) customer!

As an older borrower, with a guaranteed pension(s) income, Newbury BS provided a service to me that other lenders did not, so thank you and well done for seeing the gap in this market. The remortgage was arranged through a broker and once all documents requested had been provided to you, it was a seamless process. Reviewed on: 18th October 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it and so pleased to read it was a good experience for you. Response date: 21st October 2024

A lender who isn't ageist towards a 74 year old!

How comforting to know there is a lender, the Newbury BS, that isn't ageist, like Barclays. Everything was handled speedily and very efficiently by Sezanne and her team. I would recommend the Newbury BS to anyone. We were with Barclays for many, many years and during that time never missed a payment or took a payment holiday. We reduced our mortgage, it's term ended in July 2024, from £523,000 to £141,000 and our house is valued by the Newbury BS at £950,000 but still Barclays wouldn't let us pass their affordability and offer us a mortgage. My wife and I have pensions plus a business and rental property, our credit record is in the top 10%. We just want to live 5 more years in our beautiful family home in the country, where our two boys grew up and our grandchildren visit and love the animals, the space, peace and quiet etc. In 5 years I will be nearly 80 years old and my wife 71. We have lived here for 37 years and have many friends in the village. In 5 years we will naturally want to down size, so where is the risk? Barclays also sent a threatening letter stating they could force sell our home and present us with all legal bills, if we don't pay off the outstanding £141,000 very soon. They are charging us interest at their SVR of 8.5%! They say they will lend up to 80 years of age. Our experience has proved Barclays state a non ageist age limit but make sure very, very few applicants pass their affordability, thus in our view, being ageist in reality. Barclays state that as they are a responsible lender, they won't lend to us, what a cheek, meaning that anyone that does lend to us, is an irresponsible lender! The Newbury BS, after checking our affordability, have provided us with a mortgage that includes a 14 year term and a 5 year fixed interest rate. From today, I can work at regaining my health, which has taken a big hit, brought about by Barclays. Reviewed on: 17th October 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Timothy, we are pleased we were able to help you and your family. Response date: 21st October 2024

Great that Newbury could do my new mortgage and buy...

Great that Newbury could do my new mortgage and buy to let on exciting property so all under one provider. Reviewed on: 15th October 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 15th October 2024

Good Building Society - shame about the lawyer

We have just completed a remortgage with the Newbury BS and we’re impressed by the prompt and efficient way the transaction was dealt with. However, there’s a but and it’s a big one - the standard of service we received from the solicitor we had to use (because they were the closest firm to us who are on the Newbury BS panel) was extremely poor. So much so, that it made extremely stressful and unpleasant what should have been a straightforward transaction. We came very close to pulling out of the entire deal, as we were made to feel dishonest by the “lawyer” we were allocated by Kingsley Bond Solicitors. When I learned that we would be required to pay for the Newbury BS’s legal costs as well as our own, and that the same lawyer would be representing both parties, I was surprised and concerned. This arrangement seemed ethically questionable, to say the least. In practice, it was worse. At no time did I feel that our “lawyer”, Tea Shonia, was acting for my wife and myself. I have worked and negotiated with lawyers throughout my career and I can honestly say that my dealings with Ms Shonia were amongst the least satisfactory of any in my forty years experience. That’s a shame because, as I said earlier in this questionnaire, our direct dealings with the Newbury BS, and those through our excellent broker, Chris McKee at One77 Mortgages, were refreshingly straightforward. We managed to complete the transaction in the end, and are pleased to have done so, but feel that this result was achieved in spite of, rather than with the help of, Kingsley Bond Solicitors. The above is why I have given the answer “Neutral” to the value for money question in this questionnaire. Under the circumstances, I feel that I am being extremely generous. Thank you. Reviewed on: 12th October 2024

Reply from Newbury Building Society We are sorry to hear you are disappointed with the service provided by the solicitor on your recent application. Newbury Building Society does not recommend any solicitor and has a large panel of solicitors we work with. We will pass these comments on to the solicitor to consider your concerns, if you have not already done so. Thank you for raising them with us. It is normal practice that the solicitor acts for both the lender and borrower and that the borrower is responsible for the fees. We are pleased to hear the remainder of the process and your interaction with Newbury Building Society has been positive. If you would like to contact us to discuss this further please get in touch and we will be happy to assist. Response date: 15th October 2024

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