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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1341 reviews)

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4.80

Based on 1,341 reviews, last reviewed 2nd Jan 2026

10% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

I found Newbury BS easy to deal with and professional. I found Newbury BS easy to deal with and professional. During the period of the mortgage we had no problems at all. Reviewed on: 2nd January 2026

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1341)

Helpful, efficient and fair.

Friendly advisors who explain all options. Reviewed on: 4th October 2022

Reply from Newbury Building Society Hi Naomi, thank you for taking time to leave feedback - we appreciate it. Response date: 5th October 2022

Helpful and straightforward.

We are in our late sixties, and even though the mortgage we required was only 20% of the value of our property, some lenders would not consider us. I still work, my husband is a landlord, we know we will have absolutely no problem servicing the mortgage, but struggled to find a lender! Newbury Building Society were a pleasure to work with and provided us with a mortgage at a very acceptable rate. Reviewed on: 3rd October 2022

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us kind feedback, we really do appreciate it. Response date: 4th October 2022

Good and helpful

Very happy with the approach taken and the helpfulness. Only reservations are with the encrypted communications which I found very difficult to access. Reviewed on: 3rd October 2022

Reply from Newbury Building Society Hello, thank you for taking time to provide feedback - we appreciate it, and will look at the instructions we send regarding encrypting to see if we can make it an easier process, while retaining security. Many thanks Response date: 3rd October 2022

Additional borrowing.

The additional mortgage that we required was sorted in a quick and efficient manner. Reviewed on: 30th September 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 3rd October 2022

Superb company

So, so helpful from start to finish. Felt they really wanted our custom. Reviewed on: 30th September 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it! Response date: 30th September 2022

Newbury Building Society Branch Review

I have a mortgage and must say I have never dealt with another company with such efficient staff and so so helpful Reviewed on: 30th September 2022

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us your feedback, we really do appreciate it. Response date: 6th October 2022

Tip-top service from real human beings.

We needed to extend our existing loan and take out further borrowing. We found the Newbury's service to be excellent with prompt and efficient email and phone communications. Can recommend. Reviewed on: 30th September 2022

Reply from Newbury Building Society Hi - we really appreciate the time taken to leave us a kind review, thank you. Response date: 3rd October 2022

Redeeming mortgage

I rang customer services on several occasions and each time I was completely impressed with the knowledge and consideration given to me. This was a momentous time in my life and I was understandably quite anxious, however every person with whom I spoke to treated me as an individual and with total respect. Reviewed on: 30th September 2022

Reply from Newbury Building Society Hi - thank you very much for leaving us a kind review, we really do appreciate it. Response date: 3rd October 2022

Remortgage

Remortgage was really simple and straight forward Reviewed on: 30th September 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 3rd October 2022

Seamless Process

I was kept in the loop at all times, and everyone I spoke to was so helpful. I am a FTB so stressful experience made easier! Reviewed on: 29th September 2022

Reply from Newbury Building Society Thank you so much for taking time to leave feedback, congratulations on your new home! Response date: 30th September 2022

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