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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (1420 reviews)

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4.83

Based on 1,420 reviews, last reviewed 22nd Sep 2026

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Excellent from Start to Finish - Newbury BS Fantastic As a whole of market Mortgage Adviser/IFA it was an absolute pleasure from start to finish. The team were able to confirm that my client would be suit... Read more Reviewed on: 22nd September 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1420)

Accessible and friendly

It was always easy to contact someone when I had a query. The staff were friendly and helpful. Reviewed on: 20th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th January 2023

Thoroughly recommend the Newbury

Since taking out the mortgage up to its repayment the Newbury have provided excellent service and I would not have left had the product I was looking for been available. Reviewed on: 20th January 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 20th January 2023

Customer focused, flexible and caring

From the start, the process has been smooth and simple. When I enquired about a change to a product coming up to the end of its time, NBS couldn't have been more helpful and flexible considering my needs and circumstances. Justine from the Wokingham branch went above and beyond to support me and make sure I was on the best deal possible. I felt fully cared for throughout the process and was never left to feel like I was just another customer. It was a personal transaction throughout. I can't recommend NBS enough. Reviewed on: 17th January 2023

Reply from Newbury Building Society Hi- thank you very much for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Justine, who will be so pleased to hear them. Response date: 17th January 2023

Eve McDowell - CeMAP - Quick and super efficient meeting

Excellent, personal service from the mortgage adviser Short and sharp meeting where all details were given and all questions were answered Very satisfied Reviewed on: 17th January 2023

Reply from Newbury Building Society Hi Ladan, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Eve, who will be so pleased to hear them. Response date: 17th January 2023

Re Mortgage

As always Katherine has looked after me and I cannot fault her at all. I always get full advice and feel the product I get has suited my requirements each time . As a Ltd co I am more than happy to take another 3 year term with NBS and Katherine. Reviewed on: 13th January 2023

Reply from Newbury Building Society Thank you Nick for taking time to leave feedback. We will be sure to share your comments with Kate, who will be pleased to hear them. We do appreciate it. Response date: 16th January 2023

Amazing - from start to completion

From the initial consultation through to completion, the staff at the Newbury Building society have been simply amazing. All of my questions and queries were quickly answered in plain and simple English and when the completion date was missed due to issues outside of my control, the Newbury quickly acted to extend my offer, allowing me to keep my existing deal. I really can't recommend The Newbury Building Society enough. Reviewed on: 13th January 2023

Reply from Newbury Building Society Hi Shaun, thank you very much for taking the time to leave us your feedback, we really do appreciate it. Response date: 13th January 2023

Years of help

During 50 years we had mortgages, repaid mortgages, took out new mortgages to help our children buy their first houses and more recently interest only loan to help in difficult times. At all times the Newbury has been there, with a solution and a smile. Today was no different. I am now alone and again today I received exceptionally quick, kind reassurance from staff at the Alton Branch. Thank you Reviewed on: 11th January 2023

Reply from Newbury Building Society Hi Ann - thank you very much for taking the time to leave us such lovely feedback, we are so glad we were able to help over the years. We will be sure to share your comments with the Alton branch, who will be so pleased to hear them. Thank you again! Response date: 12th January 2023

Quick, simple process with great staff!

I needed to review my mortgage and needed it done asap as I was due an operation. The advisor was so helpful and knowledgeable. Everything was fine and dusted which was a tick off my list of to do things! Reviewed on: 10th January 2023

Reply from Newbury Building Society Hi Nicola - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 11th January 2023

Reliable and honest

We met with a mortgage advisor, Lauren, who was informative and answered all of our questions. The application process was straight forward and all communication was professional and deadlines met. I would highly recommend NBS to any friends and family. Reviewed on: 10th January 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Lauren. Thank you and welcome to the Newbury! Response date: 10th January 2023

Mortgage free

I have enormous gratitude for Newbury Building Society. They supported me with a mortgage at a very difficult time. I found them to be friendly and approachable and was given a personal service. I was able to pay my mortgage early thanks to the flexible nature of the product provided. Reviewed on: 7th January 2023

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us your feedback, we really do appreciate it. Response date: 9th January 2023

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