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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1268 reviews)

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4.76

Based on 1,268 reviews, last reviewed 1st Mar 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very good service, all the staff very helpful Very good service, all the staff very helpful Reviewed on: 1st March 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1268)

Further advance to existing mortgage.

Excellent service. Very fast process to secure a further advance on our existing mortgage with great communications, thank you. Reviewed on: 19th June 2022

Reply from Newbury Building Society Thank you for your kind words and for taking time to provide feedback - we appreciate it! Response date: 20th June 2022

Pleasant to deal with and very helpful

We wanted to raise some cash to gift to our son so he could move closer to us with his partner and our two grand-daughters. Newbury BS were recommended to us by his mortgage advisor and as we are nearing retirement Newbury seem to be either one of or the only lender that are prepared to do this. Yes an extraordinary amount of questions and information was required to satisfy the criteria, but it was done and dusted in a couple of months. At every stage of the process there were communications and updates. We would definitely recommend the Newbury. Go on, give them a try! Reviewed on: 18th June 2022

Reply from Newbury Building Society Thank you so much for your kind words and for taking time to leave feedback - we really do appreciate it. And hope you are soon enjoying your family being closer to you! Response date: 20th June 2022

They provide a personal and professional service.

Unlike many other large faceless banks/ building society's, they are professional and give a good personal service, and you can go into branch to talk to a real person and that person can resolve any inquiry. And they value loyalty with existing members offers. Reviewed on: 17th June 2022

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback - we do appreciate it. Response date: 17th June 2022

Mortgage

Mortgage is very good and I’ve never had any problems Reviewed on: 16th June 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 17th June 2022

Great service

Great service very efficient and easy to navigate Reviewed on: 15th June 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it! Response date: 15th June 2022

Straightforward and honest building society

I was with NBS for a little under 5 years. During that time, I remortgaged with NBS twice on variable rates and always found them to be easy to contact, approachable and transparent. The rates given were the most competitive at the time and I found that whilst interest rates were rising, NBS did their upmost to prevent passing that on in their variable rates. Would 100% recommend based on the experience I’ve had over the time I was with them. Reviewed on: 14th June 2022

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback - it's much appreciated. Response date: 15th June 2022

Remortgaging

Having dealt happily with the Newbury B/S I have no issue with recommending them. Apart from getting the job done it is refreshing to have a phone call answered, put through to a relevant person and dealt efficiently without the discourteousness and frustration that comes with press 1 for this 2 for that and then waiting endlessly for a pick-up. Reviewed on: 13th June 2022

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback - we appreciate it. Response date: 14th June 2022

Requested a Further Advance

All was quite straight forward, no problems experienced. Reviewed on: 13th June 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 14th June 2022

Very helpful and pragmatic

From the outset, the process for arranging additional borrowing was helpful and tailored to our personal circumstances. The advisor was able to answer questions and also to ensure that our wishes were conveyed to the underwriters. The only criticism would be that the underwriters took quite a long time to assess and decide on what seemed a straightforward application. Once this was done, however, funds were made available very quickly. Reviewed on: 12th June 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will share your comments with the relevant teams. Response date: 13th June 2022

Final payment

Really apppreciate having people in a branch you can physically speak to and not just a call centre. I was expecting some sort of cake, fancy congratulations letter but in the schemem of things i was probably lost in the noise Reviewed on: 11th June 2022

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we don't send cake sadly - a great idea - but you should be receiving another thanks from us in the near future! Congratulations on making your final payment and thank you for your custom. Response date: 13th June 2022

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