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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (1363 reviews)

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4.80

Based on 1,363 reviews, last reviewed 2nd Mar 2026

53% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great Mortgage Lender to have. A great Mortgage Lender to have supporting your lifestyle. We have had our Mortgage with Newbury Building Society for many years now. Having recently ... Read more Reviewed on: 2nd March 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1363)

Review of the Newbury Building Society, Mortgages:

Luke Pummell

I dealt with Luke Pummell and he was excellent. Rapid responses. Clear information. Actually felt like he cared about the process and getting it right. Transmittal were clear. Requirements from me for information likewise. Mistakes were ironed out quickly. Reviewed on: 20th August 2024

Reply from Newbury Building Society Hi Philip, thank you so much for taking time to leave feedback, we really appreciate it. We will share your words with Luke, who will be so pleased to read them. Response date: 21st August 2024

How all finance organisations should be

Quick response. Straight forward process. Chased me to complete (nicely!) Reviewed on: 7th October 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 10th October 2022

Helpful, efficient and fair.

Friendly advisors who explain all options. Reviewed on: 4th October 2022

Reply from Newbury Building Society Hi Naomi, thank you for taking time to leave feedback - we appreciate it. Response date: 5th October 2022

Helpful and straightforward.

We are in our late sixties, and even though the mortgage we required was only 20% of the value of our property, some lenders would not consider us. I still work, my husband is a landlord, we know we will have absolutely no problem servicing the mortgage, but struggled to find a lender! Newbury Building Society were a pleasure to work with and provided us with a mortgage at a very acceptable rate. Reviewed on: 3rd October 2022

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us kind feedback, we really do appreciate it. Response date: 4th October 2022

Good and helpful

Very happy with the approach taken and the helpfulness. Only reservations are with the encrypted communications which I found very difficult to access. Reviewed on: 3rd October 2022

Reply from Newbury Building Society Hello, thank you for taking time to provide feedback - we appreciate it, and will look at the instructions we send regarding encrypting to see if we can make it an easier process, while retaining security. Many thanks Response date: 3rd October 2022

Additional borrowing.

The additional mortgage that we required was sorted in a quick and efficient manner. Reviewed on: 30th September 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 3rd October 2022

Superb company

So, so helpful from start to finish. Felt they really wanted our custom. Reviewed on: 30th September 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it! Response date: 30th September 2022

Newbury Building Society Branch Review

I have a mortgage and must say I have never dealt with another company with such efficient staff and so so helpful Reviewed on: 30th September 2022

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us your feedback, we really do appreciate it. Response date: 6th October 2022

Tip-top service from real human beings.

We needed to extend our existing loan and take out further borrowing. We found the Newbury's service to be excellent with prompt and efficient email and phone communications. Can recommend. Reviewed on: 30th September 2022

Reply from Newbury Building Society Hi - we really appreciate the time taken to leave us a kind review, thank you. Response date: 3rd October 2022

Redeeming mortgage

I rang customer services on several occasions and each time I was completely impressed with the knowledge and consideration given to me. This was a momentous time in my life and I was understandably quite anxious, however every person with whom I spoke to treated me as an individual and with total respect. Reviewed on: 30th September 2022

Reply from Newbury Building Society Hi - thank you very much for leaving us a kind review, we really do appreciate it. Response date: 3rd October 2022

Remortgage

Remortgage was really simple and straight forward Reviewed on: 30th September 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 3rd October 2022

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