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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (1382 reviews)

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4.82

Based on 1,382 reviews, last reviewed 1st May 2026

10% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Very helpful, nice people, quick and efficient. Very helpful, nice people, quick and efficient. Reviewed on: 1st May 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1382)

Straightforward remortgage.

Seemless transaction, one of the main reasons being that when you ring up someone actually answers the phone and your query quickly, such a novelty! Reviewed on: 21st October 2022

Reply from Newbury Building Society Thank you for your kind words and taking the time to leave feedback - we appreciate it! Response date: 21st October 2022

Moving House re-mortgaging

Helped throughout, responsive to any questions Reviewed on: 21st October 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback for us - we do appreciate it. Response date: 21st October 2022

New Mortgage for first time buyers

Newbury building society have been brilliant in assisting us in getting a mortgage as first time buyers mortgages can be daunting but Newbury building society have provided reassurance and a helping hand whenever needed. Thankyou! Reviewed on: 17th October 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 17th October 2022

Re-mortgage

I was notified with plenty of time before my fixed deal ended and following discussions on branch with their Excellent Mortgage Advisor we agreed on a re-mortgage which best suited my circumstances. The rate is exceptionally competitive with no charges. Reviewed on: 15th October 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 17th October 2022

Excellent personal service throughout

Ella, our mortgage advisor was excellent throughout the whole process; courteous, informative and helpful. The underwriting team were also helpful and easily contactable. Our remortgage completed on schedule. It makes a big difference dealing with “real” people as opposed to staff in call centres. Reviewed on: 14th October 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we really do appreciate it. We will be sure to share your comments with Ella and our Underwriting team, who will be so pleased to hear them. Response date: 17th October 2022

Great service

No automated multi choice questions. A real person giving accurate information and advice. Nothing seems to be to much trouble. I absolutely recommend Newbury Building society. Reviewed on: 13th October 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 14th October 2022

Fuss free, clear

Smooth application process, great interest rate. Reviewed on: 12th October 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th October 2022

Amazing above and beyond service from Eve

After finding out a booked appointment was going to be delayed until end of October at the earliest, I remembered I had dealt with Eve before who contacted me and sorted out a new deal from me in very quick time! I can't stress how important it is to have someone go above and beyond like that in a stressful time and really appreciate her doing what she can to fit us in! Thank you once again!! Reviewed on: 11th October 2022

Reply from Newbury Building Society Hi Martyn, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Eve, who will be so pleased to hear them. Thank you again! Response date: 13th October 2022

Slow and delayed my moving in date

I submitted my mortgage application quickly to try save time however Newbury were slow to process my application at every step. It took over a week after my initial application to notify me that I needed to submit further documentation, then 4 weeks to arrange the valuation, then 3 weeks from the valuation to provide me with my offer. All of these wait times were over the advised timeframes provided by Newbury, which added uncertainty to the process, creating additional stress for myself on an already stressful situation. The delays waiting for the offer to be submitted almost resulted in me being homeless as the lease on my old home ran out during the period of waiting as I expected to have completed the process a month prior and move into my new home, however without the offer from Newbury I was unable to complete my house purchase. I was not povided with any reasonable excuses for the delays or updates on the progress of my application. Reviewed on: 11th October 2022

Reply from Newbury Building Society Thank you for letting us know about this and we are truly sorry for the uncertainty and stress this has caused you. There have been delays throughout the mortgage lending industry in the last 3-4 months, largely due to the economic factors and this has affected availability of surveyors to carry out valuations due to the increased demand. This is not unique to Newbury Building Society and we have put in additional support to assist our teams to deal with applications as quickly as we can. That said, we would like the opportunity to talk to you about your experience and see if there is anything with your particular case that would help us improve what we do. If you email us at [email protected] we can ask one of our senior managers to do this. Thank you. Response date: 13th October 2022

very prompt and efficient

I was nervous applying for a further advance, and didn't need to be. It was very straightforward. Reviewed on: 8th October 2022

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us a review, we really do appreciate it. Response date: 10th October 2022

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