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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1338 reviews)

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4.79

Based on 1,338 reviews, last reviewed 20th Dec 2025

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Arrranging a great mortgage in quick time made easy. Moving house in England is a stressful and unnecessarily complex process. We are downsizing and as we had found the perfect new home for us, we did no... Read more Reviewed on: 20th December 2025

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1338)

Good and satisfying

Good experience and professionally handled Reviewed on: 19th August 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 19th August 2022

New mortgage product set up

Very helpful, explaining everything and answering any questions I had. All done quickly and efficiently. Reviewed on: 13th August 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreciate it. Response date: 16th August 2022

Impressed.

The set up and subsequent repayment of our Mortgage was straight forward and completed efficiently, for which we are most grateful. Reviewed on: 13th August 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 17th August 2022

A very happy Old Man

At the end of our interest only buy to let mortgage deal, Newbury Building Society (NBS), contacted me. from the start to the end dealing with NBS was straight forward and simple. Their mortgage team could not have been more helpful and friendly. Being in my sixties i have deal with many different mortgage companies. Hand on heart no one have ever come close to the Service i got from NBS. Thank you NBS Reviewed on: 12th August 2022

Reply from Newbury Building Society Thank you so much for your kind words and taking time to leave feedback -we do appreciate it. Response date: 18th August 2022

Good communication

Good communication on a slightly less than run of the mill re-mortgage with only one minor niggle that was resolved - Unlike the difficulty I had contacting our previous lender (big Spanish bank) and their automated system Oh and an unexpected but appreciated gift - Thankyou Reviewed on: 10th August 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we appreciate it. Response date: 11th August 2022

very disappointed as to the termination of mortgage especially the mix messages that we were told that the loan would be extended

it was never made clear to us why the mortgage was called in as firstly we had never missed a payment and for some reason you had decided that we could not afford the payments Just to add, all of this was happening during the pandemic and we are both in the most at risk category we have documented the entire mortgage call in process with you but are not prepared to waste anymore time discussing it with you Reviewed on: 8th August 2022

Reply from Newbury Building Society We are sorry to hear of your disappointment of how we handled your mortgage when it reached the end of its term, especially during the pandemic. Any agreements to extend the mortgage term is subject to our affordability criteria at the time. We would be happy to look into this for you should you wish, can you please email us at marketing @ newbury.co.uk Response date: 9th August 2022

Re Mortgage

Everyone was helpful at all stages Reviewed on: 5th August 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 5th August 2022

Mortgage Application

Excellent service good communication Reviewed on: 1st August 2022

Reply from Newbury Building Society Thank you for leaving feedback - we appreciate it. Response date: 2nd August 2022

Mortgages made easy

Superb experience. Fast, easy, friendly. We had an unusual situation which the vast majority of mortgage providers would not consider, so i was over the moon to find Newbury. The moving in box that was delivered was the icing on the cake. Reviewed on: 1st August 2022

Reply from Newbury Building Society Thank you so much for your kind words and for taking time to leave feedback - we do appreciate it. Response date: 2nd August 2022

Good customer service

It was a refreshing change to have customer service from an agent who understood my individual requirements. Overall, very good knowledgeable customer service from agents that I felt were trying to help rather than obstruct! Reviewed on: 30th July 2022

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback - we appreciate it/ Response date: 1st August 2022

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