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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1338 reviews)

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4.79

Based on 1,338 reviews, last reviewed 20th Dec 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Arrranging a great mortgage in quick time made easy. Moving house in England is a stressful and unnecessarily complex process. We are downsizing and as we had found the perfect new home for us, we did no... Read more Reviewed on: 20th December 2025

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1338)

Effective and efficient

All good no issues with the purchase and best rates Reviewed on: 29th July 2022

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 1st August 2022

Re mortgage

Obtained and organised through a 3rd party. Very little interaction with Newbury but very seamless and easy. Reviewed on: 22nd July 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 25th July 2022

Very Helpful Professional Service - Highly Recommended

Very straight forward process, helpful team and the whole process took 20 days - fantastic. We wouldn't use anyone else - Newbury Building Society are the best company we have worked with, thank you for making our house move seemless. Reviewed on: 18th July 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we really do appreciate it. Response date: 18th July 2022

Open and honest discussion regarding mortgages

I was impressed by the conversation, which covered many aspects of my financial life in breadth and depth. Angela was willing to wait while I handled my two children. We engaged in a nice conversation at points as well. Reviewed on: 18th July 2022

Reply from Newbury Building Society Hi Max - thank you for taking the time to leave us a review, we appreciate it. We will be sure to share your comments with Angela, who will be so pleased to hear them. Response date: 18th July 2022

Overall, good service.

Extended my mortgage to help pay for a building project. The process was generally smooth and professional and the process overall was painless. Would definitely recommend. Reviewed on: 16th July 2022

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us a review, we really do appreciate it. Response date: 18th July 2022

We always have the best customer service possible

We were re mortgaging for the second time and our advisor was just so helpful we felt comfortable and at ease throughout and came away with a deal we are very happy with Reviewed on: 8th July 2022

Reply from Newbury Building Society Thank you so much for your kind words and for taking time to leave feedback - we really appreciate it. Response date: 11th July 2022

Excellent

Very quick and efficient decision made when taking out my mortage. Reviewed on: 8th July 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 11th July 2022

Additional short term mortgage

Very efficient advice and help from Luke Pummell and the team. The process went smoothly and the money was available on the chosen date. Reviewed on: 8th July 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we will be sure to let Luke and his team know. Thank you! Response date: 11th July 2022

Perfection

I was a mortgage advisor for 30 years and Kate was exceptional. Said all the right things to be compliant and was just perfect. Reviewed on: 7th July 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. We will be sure to share your comments with Kate, who will be so pleased. Response date: 28th February 2023

Very impressed

Just had an excellent product switch interview with kate. Very knowledgeable and easy to understand Reviewed on: 7th July 2022

Reply from Newbury Building Society Hi Gillian - thank you for taking the time to leave us a review, we appreciate it. We will be sure to share your comments with Kate, who will be so pleased to hear them. Response date: 8th July 2022

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