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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1268 reviews)

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4.76

Based on 1,268 reviews, last reviewed 1st Mar 2025

3% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very good service, all the staff very helpful Very good service, all the staff very helpful Reviewed on: 1st March 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1268)

Personal touch from Newbury Building Society

The key differentiator with NBS are the people, they were polite, understanding and professional and clear on what was needed and when. This made my interactions and obtaining my mortgage an easy journey. Reviewed on: 2nd April 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us such kind feedback, we really appreciate it. Response date: 4th April 2022

5 star service again

Never had any issues with NBS. They provide appts when suited, always answer emails and queries quickly. Wouldn't move to anyone else Reviewed on: 1st April 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us such kind feedback, we really do appreciate it. Response date: 4th April 2022

Amazingly smooth and easy process

I had felt so nervous building up to re mortgaging after a few years of struggles. Newbury made it the easiest pleasant experience. So grateful. Reviewed on: 1st April 2022

Reply from Newbury Building Society Hi - we really appreciate the time taken to leave us a kind review, thank you. Response date: 4th April 2022

Helpful, polite

Have had a very pleasant experience, the person who has dealt with mine and my sisters needs has been very helpful, very welcoming on our phone calls, provided the information that was needed to help us just all together a nice pleasant experience. The women who dealt with us was called Ella Bright so a massive thank you to her. Reviewed on: 1st April 2022

Reply from Newbury Building Society Hi - thank you for leaving us kind feedback, we really appreciate it. We will be sure to share your comments with Ella who will be so pleased to hear them. Response date: 4th April 2022

Remortgaging

Very happy with the new rate that was agreed but the team took over a month to get it implemented meaning we have overpaid on our first month. Other than that, helpful & friendly. Reviewed on: 28th March 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leaving us a review. We are sorry to hear about this issue - we will share this feedback with the relevant teams, and thank you again for providing this feedback. Response date: 29th March 2022

Excellent from first to last, simple pragmatic solutions to any difficulties

The customer service from Newbury mortgage team has far surpassed anything I have experienced in the past, absolutely first rate. The initial interview was not overly intrusive, asked what was required and was not condescending (as experienced with other potential lenders.) I asked for two extensions to the offer which were granted without fuss and the minimum of paperwork. Similarly with a last minute hitch in clearing the existing mortgage this was handled with a co-operative, can-do attitude. I have felt I have been treated as a trusted customer and that the staff are not hide-bound by their own procedures. Mine was not a seamless mortgage application but was made straightforward because of the the positive attitude of Newbury Building Society and its staff Reviewed on: 25th March 2022

Reply from Newbury Building Society Hi - thank you very much for leaving us such a kind review, we really do appreciate it. Response date: 28th March 2022

Great products, process and people.

Great product offering supported by an innovative approach to lending. The post application process and underwriting was personalised, flexible and demonstrated a constructive and problem solving approach. Quick from start to finish, the experience was as smooth, personal and customer focused as it could possibly be. Thanks to everyone involved ! Reviewed on: 25th March 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we really do appreciate it. Response date: 28th March 2022

Amazing communication!

I’m actually a mortgage broker so I knew Newbury would be great from experience but it’s completely different applying for your own mortgage! Considering I submitted my application during the Christmas break I was kept up to date with what was happening and had my offer issued in no time with a competitive rate. Can’t recommend enough for a stress free moving process. Reviewed on: 25th March 2022

Reply from Newbury Building Society Thank you for your kind words and taking time to leave feedback here. This is really great to hear and we will definitely share your comments with the teams who help this happen :-) Response date: 25th March 2022

Fantastic customer service

I have found Newbury Building Society very helpful with my mortgage application and queries with my mortgage account. They have a quick response time and really are there to help. Reviewed on: 20th March 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it! Response date: 21st March 2022

Application for further mortgage advance

Your mortgage advisor provided me with exemplary service. We had very tight timelines and a couple of difficulties along the way and we always felt that Eve went above and beyond in helping us with timely, good advice and in fighting our corner when the underwriters were overzealous and asked for unnecessary actions. We have always found Newbury staff the best of all building society staff we have dealt with but Eve excelled beyond our (high) expectations. Reviewed on: 18th March 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback. We will share your comments with Eve, who will be so pleased to hear them! Thank you again. Response date: 18th March 2022

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