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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1294 reviews)

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4.77

Based on 1,294 reviews, last reviewed 19th Jun 2025

23% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very insightful and helpful Very insightful and helpful in providing multiple options to choose the best option for my mortgage Reviewed on: 19th June 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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Newbury Building Society Mortgages reviews (1294)

Re mortgaging was so easy to do

I contacted Rose and had a telephone review before she submitted our application to the underwriters at Newbury. This application was fur a re mortgage to borrow more for our house renovation. Rose was very friendly and efficient and we found h to e whole process easy to understand and when our approval came through very quickly we were very happy with the terms and rates offered . We would highly recommend The Newbury Building Society for future mortgages . Reviewed on: 20th May 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we will be sure to share your comments with Rose, who will be so pleased to hear them. Many thanks Response date: 23rd May 2022

Re-mortgaging and borrowing more money.

I only have praise for Newbury Building Society, I had to re-mortgage my mortgage and raise more money due to buying out my Husband due to a divorce. The transaction with Newbury was stress free each time I had to call them they were helpful very accurate information every time, I cannot fault them and would highly recommend them, well I already have. Thank you for all your help. Reviewed on: 20th May 2022

Reply from Newbury Building Society You are very welcome and Thank you for your kind words and for taking time to leave feedback and for recommending us to others - we appreciate it! Response date: 23rd May 2022

Very pleasant experience

The two ladies behind the desks, Tracy's, were very helpful to set up a savings account with the Building Society. Couldn't do enough for us. Reviewed on: 15th May 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to let the Tracey's know! Response date: 16th May 2022

Excellent and local

I have always found staff to be knowledgeable, polite, helpful. I have never had to queue for a long time either. Reviewed on: 11th May 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback we do appreciate it. Response date: 11th May 2022

Thank you Eve Mcdowell

Eve Mcdowell was fantastic. Extremely friendly, knowledgeable and helpful. She managed to get me the right deal I was looking for. Thank you Eve! Please make sure my thanks is passed onto her. Reviewed on: 10th May 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Eve, who will be so pleased to hear them. Response date: 11th May 2022

Very good customer focus and advice

Rose Hallett was very competent advisor, friendly manner, albeit only very limited products for me to avail being an expat, however, overall excellent manner and customer experience. Reviewed on: 6th May 2022

Reply from Newbury Building Society Thank you for taking the time to leave feedback and for your kind words - we will be sure to share them with Rose who will be so pleased to hear them. Response date: 9th May 2022

Every interaction is a pleasure.

I feel part a truly valued member of the Society as staff remember me even when it's just on a phone call. The society is on my side with regard to getting the best mortgage rate. You are so well managed I feel my mortgage is in safe hands, even in these very uncertain times of increasing interest rates and inflation. Reviewed on: 6th May 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it. Response date: 6th May 2022

Agility and Support at all times

Penny Hutchison and everyone at Newbury were important throughout our process, the agility and support at all times was incredible at this time. Reviewed on: 4th May 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it and will be sure to share your comments with Penny and team, who will be so pleased to hear them! Response date: 4th May 2022

Easy!

I have been with NBS for many years, the service they provide has always been fair, considered and delivered in a friendly way, my latest transaction was no different. I truly believe they care and that makes a huge difference ! Reviewed on: 2nd May 2022

Reply from Newbury Building Society Hi there - thank you for taking the time to leave a review, we're glad to hear about your brilliant experiences with the Society. Response date: 3rd May 2022

Newbury Building Society Branch Review

Extreamly helpful nothing was too much trouble would definatly recommend Reviewed on: 30th April 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 16th June 2023

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