Write a review

Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1293 reviews)

View other Newbury Building Society products

4.77

Based on 1,293 reviews, last reviewed 13th Jun 2025

37% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Exceptional Service from NBS All advise and help given to us was thoroughly explained and any questions answered in a very prompt and professional manner . An all round first clas... Read more Reviewed on: 13th June 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

Visit provider site Read all reviews Write a review

About this product

Review Newbury Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Newbury Building Society Mortgages reviews (1293)

Easy to talk to

Staff always easy to contact and quick to respond to queries. Reviewed on: 24th April 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 25th April 2022

We had a great experience

Very quick and efficient service. Reviewed on: 23rd April 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback for us - we really so appreciate it. Response date: 25th April 2022

very efficient

Very helpful. Easy to speak to on the phone and helpful. Kept us informed. Reviewed on: 23rd April 2022

Reply from Newbury Building Society Many thanks for taking time to leave feedback - we appreciate it. Response date: 25th April 2022

Porting mortgage to new property

Porting existing mortgage to a new property was quick easy and painless dedicated contact made everything easy and straightforward Reviewed on: 22nd April 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 22nd April 2022

Mortgage

Good service by mortgage team. Reviewed on: 21st April 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we appreciate it. Response date: 22nd April 2022

Prompt,friendly,straightforward

The application was uncomplicated,the approval prompt and the monies paid without delay. When I needed to speak to a member of staff beit by telephone or in person at the local branch, they were always courteous, friendly and helpful. Good old fashioned service. Reviewed on: 19th April 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and are pleased to hear you have received a consistently good service. Response date: 20th April 2022

We had a no mortgage property, but required additional funds.

We used a mortgage agent to carry out the transaction, therefore my dealings with the society were limited. However, I found the Society very helpful and understanding. I would highly recommend the Society services to friends and family. Reviewed on: 18th April 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 19th April 2022

Excellent service in respect of new holiday home

We were fortunate enough to be able to buy a new holiday home in Cornwall. We have saved and borrowed form the NBS for 40 years and when we applied for our mortgage we received excellent service and advice from Kate Rockall in the Newbury branch. Her help throughout the process was invaluable and we completed on our new house recently and look forward to spending much time in Cornwall. Reviewed on: 8th April 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us feedback, we really do appreciate it. We will be sure to share your comments with Kate, who will be so pleased to hear them. Response date: 11th April 2022

Always friendly and helpful.

Newbury looks after the savings account for all four people in our family. They have always been friendly and helpful. That was the reason we opted to move our mortgage to them and the Newbury BS has always helped and advise us. We would not hesitate to recommend them to anyone. Reviewed on: 8th April 2022

Reply from Newbury Building Society Hi - we really do appreciate the time taken to leave us a kind review, thank you. Response date: 11th April 2022

Newbury make it so easy

We originally took our first mortgage out with Newbury as we bought a shared ownership property and only a few companies who provided this. When it came to renewal we decided to do an interim staircase to buy a larger percentage of our property and Newbury were amazing. We tried various brokers who told us we could only afford a lower amount, but decided to go direct to Newbury as our current provide. They offered us way more than the brokers had and gave us a great rate as well to stay with them. Their help and support through the whole process has been great! Unless something drastically changes, we will stay with them for many years to come! Reviewed on: 8th April 2022

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us a kind review, we really do appreciate it. Response date: 8th April 2022

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Scottish Building Society 4.64 from 357 reviews
Mortgages
from Virgin Money 3.20 from 91 reviews
Mortgages
from The Mortgage Lender 4.43 from 3 reviews

Want to see more from Newbury Building Society?

Savings
from Newbury Building Society 4.87 from 7789 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub