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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1268 reviews)

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4.76

Based on 1,268 reviews, last reviewed 1st Mar 2025

3% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very good service, all the staff very helpful Very good service, all the staff very helpful Reviewed on: 1st March 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1268)

Good value product and efficient process

I transferred from a self build loan. Although the initial investigations were extensive and seemed more intrusive than necessary , the process was smooth and it was a very good offer. Documentation was simple and processes clearly explained. I considered various providers but this was the best one for me. Reviewed on: 18th March 2022

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate your comments and will share them with the relevant teams to review. Thanks again Response date: 18th March 2022

Efficient, Friendly, Prompt

Summed up above. The whole experience was just very smooth. Everything done quickly and efficiently. Reviewed on: 11th March 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we appreciate it. Response date: 14th March 2022

Excellent customer service from well informed staff

Application handled online and staff were always available to assist, no waiting on the phone for hours or having to leave messages in the hope that some one will return your call. Staff are well informed and found the best mortgage for my needs. I would highly recommend Newbury Building Society and don't know why I haven't used them before. Reviewed on: 11th March 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a kind review, thank you. Response date: 14th March 2022

Quick and useful service

Great service and got everything sorted nice and quickly Reviewed on: 9th March 2022

Reply from Newbury Building Society Hi Aidan, thank you for taking time to leave feedback - we do appreciate it. Response date: 10th March 2022

So very helpful end efficient Abingdon branch

Always a pleasure to go into Abingdon branch, friendly efficient ladies there. Reviewed on: 7th March 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it, and our Abingdon colleagues will be so pleased to hear this! Response date: 8th March 2022

We All Like A Happy Ending

We wanted to increase and extend our existing mortgage following an IHT review. The initial answer to the question was YES IN PRINCIPAL, so great start. Then came the forms, followed by more forms. Not that complicated with hindsight but persistent and full of jargon. Why abbreviate when you are writing to Joe Public? Tell us what you need to know in plain language without cloaking! That gripe over, we were well supported generally and once the ‘I’s and ‘t’s were sorted everything was completed in good time, leading to a happy ending! Reviewed on: 4th March 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us feedback, we appreciate it. Response date: 7th March 2022

Easy to deal with Excellent service

The call centre was easy to deal with and provided clear instructions and paperwork. All went very well. Reviewed on: 4th March 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a kind review, thank you. Response date: 7th March 2022

Professional yet friendly service

Fabulous customer service from the professional yet friendly agent I dealt with. Her product knowledge was exceptional & was made to feel like a truly valued customer. Although did have to chase a few weeks later as hadn’t received documents that were promised but really wasn’t an issue. Would definitely recommend the Newbury to friends or family & would consider using again in the future. Well done guys. Reviewed on: 26th February 2022

Reply from Newbury Building Society Thank you for your kind words and for taking the time to leave feedback for us - we really do appreciate it. Response date: 27th February 2022

Easy re-mortgage

Very straightforward process to re-mortgage, particularly when compared with another big high street lender who messed up my initial application. I've re-mortgaged a number of times over the years and this was one of the most straightforward ones that I remember. Reviewed on: 25th February 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it. Response date: 27th February 2022

New mortgage

We went through a mortgage brokers but it was quite straightforward & went smoothly Reviewed on: 25th February 2022

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback and welcome to the Newbury! Response date: 27th February 2022

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