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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (1363 reviews)

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4.80

Based on 1,363 reviews, last reviewed 2nd Mar 2026

53% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great Mortgage Lender to have. A great Mortgage Lender to have supporting your lifestyle. We have had our Mortgage with Newbury Building Society for many years now. Having recently ... Read more Reviewed on: 2nd March 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1363)

very disappointed as to the termination of mortgage especially the mix messages that we were told that the loan would be extended

it was never made clear to us why the mortgage was called in as firstly we had never missed a payment and for some reason you had decided that we could not afford the payments Just to add, all of this was happening during the pandemic and we are both in the most at risk category we have documented the entire mortgage call in process with you but are not prepared to waste anymore time discussing it with you Reviewed on: 8th August 2022

Reply from Newbury Building Society We are sorry to hear of your disappointment of how we handled your mortgage when it reached the end of its term, especially during the pandemic. Any agreements to extend the mortgage term is subject to our affordability criteria at the time. We would be happy to look into this for you should you wish, can you please email us at marketing @ newbury.co.uk Response date: 9th August 2022

Re Mortgage

Everyone was helpful at all stages Reviewed on: 5th August 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 5th August 2022

Mortgage Application

Excellent service good communication Reviewed on: 1st August 2022

Reply from Newbury Building Society Thank you for leaving feedback - we appreciate it. Response date: 2nd August 2022

Mortgages made easy

Superb experience. Fast, easy, friendly. We had an unusual situation which the vast majority of mortgage providers would not consider, so i was over the moon to find Newbury. The moving in box that was delivered was the icing on the cake. Reviewed on: 1st August 2022

Reply from Newbury Building Society Thank you so much for your kind words and for taking time to leave feedback - we do appreciate it. Response date: 2nd August 2022

Good customer service

It was a refreshing change to have customer service from an agent who understood my individual requirements. Overall, very good knowledgeable customer service from agents that I felt were trying to help rather than obstruct! Reviewed on: 30th July 2022

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback - we appreciate it/ Response date: 1st August 2022

Effective and efficient

All good no issues with the purchase and best rates Reviewed on: 29th July 2022

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 1st August 2022

Re mortgage

Obtained and organised through a 3rd party. Very little interaction with Newbury but very seamless and easy. Reviewed on: 22nd July 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 25th July 2022

Very Helpful Professional Service - Highly Recommended

Very straight forward process, helpful team and the whole process took 20 days - fantastic. We wouldn't use anyone else - Newbury Building Society are the best company we have worked with, thank you for making our house move seemless. Reviewed on: 18th July 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we really do appreciate it. Response date: 18th July 2022

Open and honest discussion regarding mortgages

I was impressed by the conversation, which covered many aspects of my financial life in breadth and depth. Angela was willing to wait while I handled my two children. We engaged in a nice conversation at points as well. Reviewed on: 18th July 2022

Reply from Newbury Building Society Hi Max - thank you for taking the time to leave us a review, we appreciate it. We will be sure to share your comments with Angela, who will be so pleased to hear them. Response date: 18th July 2022

Overall, good service.

Extended my mortgage to help pay for a building project. The process was generally smooth and professional and the process overall was painless. Would definitely recommend. Reviewed on: 16th July 2022

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us a review, we really do appreciate it. Response date: 18th July 2022

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