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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1294 reviews)

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4.77

Based on 1,294 reviews, last reviewed 19th Jun 2025

23% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very insightful and helpful Very insightful and helpful in providing multiple options to choose the best option for my mortgage Reviewed on: 19th June 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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Newbury Building Society Mortgages reviews (1294)

Newbury make it so easy

We originally took our first mortgage out with Newbury as we bought a shared ownership property and only a few companies who provided this. When it came to renewal we decided to do an interim staircase to buy a larger percentage of our property and Newbury were amazing. We tried various brokers who told us we could only afford a lower amount, but decided to go direct to Newbury as our current provide. They offered us way more than the brokers had and gave us a great rate as well to stay with them. Their help and support through the whole process has been great! Unless something drastically changes, we will stay with them for many years to come! Reviewed on: 8th April 2022

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us a kind review, we really do appreciate it. Response date: 8th April 2022

All round, an excellent society capturing all we need with competitive rates,

We re-mortgaged to Newbury because of their independence and competitive rates. Every application is complicated/burdensome these days, but the Newbury one was handled well by friendly and responsive staff Reviewed on: 6th April 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we really do appreciate it. Response date: 6th April 2022

Very quick and friendly service

Recently completed a re mortgage after our current deal expired. Very quick efficient and friendly service. Cannot fault. Reviewed on: 4th April 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us feedback, thank you very much. Response date: 5th April 2022

mortgage deal

mortgage deal coming to end , phoned up and was sorted out very fast with almost the same deal again for the next 3 years ,would recommend to others as i have already great company Reviewed on: 4th April 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you very much. Response date: 4th April 2022

Attractive product at a reasonable rate that treated a self-invested pension plan as an asset not a liability

I was trying to remortgage on the basis of income from a SIPP. A number of the large lenders would not even consider my SIPP as an asset. Newbury Building Society offered a sensible and pragmatic approach to determining affordability, on the basis of projected drawdown income from my SIPP. The discussions were quick, simple and painless. An offer was made, accepted and executed. It's good to see a building society taking a common sense approach to this relatively new type of pension provision, as a basis to offer quality financial products. Reviewed on: 3rd April 2022

Reply from Newbury Building Society Hi - we really appreciate the time taken to leave us a kind review, thank you. Response date: 4th April 2022

New mortgage

As a first time buyer, I am happy with the service provided. The only slight negative, was the wait between the valuation and the mortgage offer, but after this, I was in within 6 days! The welcome box that was delivered was a lovely additional extra! Reviewed on: 2nd April 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really appreciate it. We will be sure to pass on your comments with the relevant teams. Response date: 6th April 2022

Personal touch from Newbury Building Society

The key differentiator with NBS are the people, they were polite, understanding and professional and clear on what was needed and when. This made my interactions and obtaining my mortgage an easy journey. Reviewed on: 2nd April 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us such kind feedback, we really appreciate it. Response date: 4th April 2022

5 star service again

Never had any issues with NBS. They provide appts when suited, always answer emails and queries quickly. Wouldn't move to anyone else Reviewed on: 1st April 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us such kind feedback, we really do appreciate it. Response date: 4th April 2022

Amazingly smooth and easy process

I had felt so nervous building up to re mortgaging after a few years of struggles. Newbury made it the easiest pleasant experience. So grateful. Reviewed on: 1st April 2022

Reply from Newbury Building Society Hi - we really appreciate the time taken to leave us a kind review, thank you. Response date: 4th April 2022

Helpful, polite

Have had a very pleasant experience, the person who has dealt with mine and my sisters needs has been very helpful, very welcoming on our phone calls, provided the information that was needed to help us just all together a nice pleasant experience. The women who dealt with us was called Ella Bright so a massive thank you to her. Reviewed on: 1st April 2022

Reply from Newbury Building Society Hi - thank you for leaving us kind feedback, we really appreciate it. We will be sure to share your comments with Ella who will be so pleased to hear them. Response date: 4th April 2022

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