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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1341 reviews)

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4.80

Based on 1,341 reviews, last reviewed 2nd Jan 2026

10% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

I found Newbury BS easy to deal with and professional. I found Newbury BS easy to deal with and professional. During the period of the mortgage we had no problems at all. Reviewed on: 2nd January 2026

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1341)

A company thats cared

From the initial mortgage with the Newbury through to house moves, product changes and interest rates changes they have always provided good service, products and advice. Not a faceless bank. Reviewed on: 23rd June 2022

Reply from Newbury Building Society Hi - thank you very much for taking the time to leave us a kind review, we really do appreciate it. Response date: 27th June 2022

Efficient service. Good product offer and prompt professional service

We needed to re mortgage our home and Newbury Building Society offered a very suitable solution based on our quite complicated requirements. Very prompt and professional service Reviewed on: 22nd June 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we really do appreciate it. Response date: 23rd June 2022

Mortgages Review

No problem, very easy to get sorted. Reviewed on: 21st June 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we really do appreciate it. Response date: 22nd June 2022

Further advance to existing mortgage.

Excellent service. Very fast process to secure a further advance on our existing mortgage with great communications, thank you. Reviewed on: 19th June 2022

Reply from Newbury Building Society Thank you for your kind words and for taking time to provide feedback - we appreciate it! Response date: 20th June 2022

Pleasant to deal with and very helpful

We wanted to raise some cash to gift to our son so he could move closer to us with his partner and our two grand-daughters. Newbury BS were recommended to us by his mortgage advisor and as we are nearing retirement Newbury seem to be either one of or the only lender that are prepared to do this. Yes an extraordinary amount of questions and information was required to satisfy the criteria, but it was done and dusted in a couple of months. At every stage of the process there were communications and updates. We would definitely recommend the Newbury. Go on, give them a try! Reviewed on: 18th June 2022

Reply from Newbury Building Society Thank you so much for your kind words and for taking time to leave feedback - we really do appreciate it. And hope you are soon enjoying your family being closer to you! Response date: 20th June 2022

They provide a personal and professional service.

Unlike many other large faceless banks/ building society's, they are professional and give a good personal service, and you can go into branch to talk to a real person and that person can resolve any inquiry. And they value loyalty with existing members offers. Reviewed on: 17th June 2022

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback - we do appreciate it. Response date: 17th June 2022

Mortgage

Mortgage is very good and I’ve never had any problems Reviewed on: 16th June 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 17th June 2022

Great service

Great service very efficient and easy to navigate Reviewed on: 15th June 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it! Response date: 15th June 2022

Straightforward and honest building society

I was with NBS for a little under 5 years. During that time, I remortgaged with NBS twice on variable rates and always found them to be easy to contact, approachable and transparent. The rates given were the most competitive at the time and I found that whilst interest rates were rising, NBS did their upmost to prevent passing that on in their variable rates. Would 100% recommend based on the experience I’ve had over the time I was with them. Reviewed on: 14th June 2022

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback - it's much appreciated. Response date: 15th June 2022

Remortgaging

Having dealt happily with the Newbury B/S I have no issue with recommending them. Apart from getting the job done it is refreshing to have a phone call answered, put through to a relevant person and dealt efficiently without the discourteousness and frustration that comes with press 1 for this 2 for that and then waiting endlessly for a pick-up. Reviewed on: 13th June 2022

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback - we appreciate it. Response date: 14th June 2022

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