Write a review

Go to business site

Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (1382 reviews)

View other Newbury Building Society products

4.82

Based on 1,382 reviews, last reviewed 1st May 2026

10% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Very helpful, nice people, quick and efficient. Very helpful, nice people, quick and efficient. Reviewed on: 1st May 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

Visit provider site Read all reviews Write a review

About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Review Newbury Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Newbury Building Society Mortgages reviews (1382)

service

The service was in timely manner and satisfactory Reviewed on: 20th September 2022

Reply from Newbury Building Society Thank you for taking time to leave this feedback - we appreciate it. Response date: 21st September 2022

Very helpful customer service

I recently phoned for advice and my options were clearly explained to me by a very helpful advisor called Alison. Reviewed on: 14th September 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Alison. Response date: 15th September 2022

Very satisfied

I am very satisfied with my experience. The advisor has listened to my needs and concerns and has found a product that was right for me.I now have a product I am sure about and feel safe in these very uncertain times. Reviewed on: 9th September 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 12th September 2022

Proof you do not need a face to face

I applied for a mortgage through a recommended broker. Once the details were collected by the broker, the AIP was returned the same day and the mortgage offer was duly dispatched once all the technicalities were resolved. Communication by e-Mail was excellent and timely. Offer still very competitive in a difficult market. Compliments and thanks to the Newbury building society Reviewed on: 3rd September 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we really do appreciate it. Response date: 5th September 2022

A seamless move from one product to another

Moving to a new fix when the last eneded was easy, free, and seamless. Reviewed on: 3rd September 2022

Reply from Newbury Building Society Hi - we really do appreciate the time taken to leave us a review, thank you. Response date: 5th September 2022

Always happy to help

Always happy to help whenever we need questions answered or even making sure we are up to date with all the information we need regarding our mortgage. Reviewed on: 2nd September 2022

Reply from Newbury Building Society Hi - we really do appreciate the time taken to leave us a review, thank you. Response date: 5th September 2022

Remortgage

As usual, Newbury were very helpful, the mortgage advisor who dealt with my case took me through all the options and sent all paperwork out promptly. Great communication throughout, I had mortgage brokers trying to get me to go elsewhere prior to my remortgage but I like the way Newbury operate so it was never an option for me. Reviewed on: 2nd September 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we really do appreciate it. Response date: 2nd September 2022

New self-build mortgage application

Self-build mortgages can be tricky, I tried several providers but NBS saved the day. My adviser, Angela was very supportive and helpful and made the process relatively pain free! Reviewed on: 2nd September 2022

Reply from Newbury Building Society Hi- thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Angela, who will be so pleased to hear them. Response date: 2nd September 2022

Newbury Building Society Branch Review

Applying for new mortgage here - had one previously and also save here. Quick service. Reviewed on: 31st August 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 4th October 2022

Newbury Building Society Branch Review

Looking for appointment and information, new customer very impressed with effort taken to get information and booking. Reviewed on: 31st August 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us your feedback, thank you. Response date: 14th October 2022

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Tracker Rate Mortgage
from Principality Building Society 0.00 from 0 reviews
Mortgages
from Skipton Building Society 4.36 from 19 reviews
Tracker Rate Mortgage
from Barclays 3.64 from 15 reviews

Want to see more from Newbury Building Society?

Savings
from Newbury Building Society 4.88 from 8716 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Newbury Building Society: Mortgages reviews

10% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1382)

service

Very helpful customer service

Very satisfied

Proof you do not need a face to face

A seamless move from one product to another

Always happy to help

Remortgage

New self-build mortgage application

Newbury Building Society Branch Review

Newbury Building Society Branch Review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Savings

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024