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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.86 (1401 reviews)

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4.86

Based on 1,401 reviews, last reviewed 21st Jul 2026

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great and professional service Our experience has been excellent with all communications clear and acted upon in a timely way. The process from end to end was undertaken effectively... Read more Reviewed on: 21st July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1401)

Fantastic Service for my Remortgaging needs!

Absolutely brilliant service when I needed to remortgage…clear information, easy to contact by phone if I had any queries, and a @Welcome Pack” of goodies received on completion! A lovely surprise! Excellent customer services. Reviewed on: 28th September 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words - we really appreciate it! Happy new home! Response date: 28th September 2022

Remortgage

Generally went well with a couple of hiccups before completing the remortgage. Reviewed on: 27th September 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 28th September 2022

Very easy to understand and manage

Our mortgage was drawing to a close and we wanted information on what was going to happen. We were able to speak directly to an advisor and then have our dialogue followed up and confirmed. Very straightforward. Reviewed on: 26th September 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 26th September 2022

Lack of online access

In 2022 it is imperative that a client t can access their mortgage details and balance online without having to phone and go through security Reviewed on: 25th September 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback on this. We are aware this functionality is lacking at present, it's in our development plans to include online mortgage functionality, and we are working toward this. Thank you for raising this, we do appreciate it. Response date: 26th September 2022

Excellent service from Eve McDowell

I received excellent service from Eve McDowell, she explained everything thoroughly. I was actually put on to the incorrect product by the admin team at first but she was quick to rectify it for me. The process of applying for the mortgage through her was great. I would say the mortgage team when I phoned the general number seemed to lack knowledge on questions such as extending the mortgage, and the processing of my application seemed to be quite slow, but overall, a happy customer. Reviewed on: 23rd September 2022

Reply from Newbury Building Society Thank you for taking time to provide feedback - we do appreciate it, and we will be sure to share your comments with Eve. Response date: 26th September 2022

Freelancers

Applied for a mortgage. They are unable to judge freelancer income. A simple answer but it took 2 months to get this reply after supplying a whopping number of documents to the underwriting team. Overall experience, a waste of my time. Go elsewhere. Reviewed on: 22nd September 2022

Reply from Newbury Building Society HI Oliver, we are sorry to hear about the delay in responding to you, we will be looking into this with the Underwriting Manager to understand what happened and will be in touch. Thank you for taking time to provide feedback which will help us improve where we can do better. Response date: 23rd September 2022

We are about to loose our sale due to this lender.

We made an offer on a property around 3 months ago now, our mortgage valuation took place around 4 weeks ago, still no mortgage offer and still continue to raise ridiculous enquiries with our mortgage advisor then taking 10 working days to respond to the replies. I work as an estate agent and there reasoning behind holding up our entire sale and loosing us our dream home is due to adding things within the memorandum of sale, which may I add is purely only used by an estate agent to instruct both solicitors acting and has nothing to do with the mortgage lender. We are now about to loose our sale and the seller is going to with draw due to these ridiculous timescales and unnecessary enquiries being raised. They also held up our sale by recommending a solicitor who wasn't actually on their Panel therefore caused further delays even though we had just had to change solicitors for this exact reason! Reviewed on: 21st September 2022

Reply from Newbury Building Society Hi Ashley, we are sorry to hear about the issues with your application, our Underwriting Manager will contact you today to discuss this with you. Response date: 22nd September 2022

Sympathetic and informative assessment of needs and products

NBS provided helpful and supportive information about a change of mortgage product and recommended a very suitable option in the light of our circumstances Reviewed on: 20th September 2022

Reply from Newbury Building Society Many thanks for taking time to leave feedback Derek, we appreciate it. Response date: 21st September 2022

Best mortgage interview ever

Being an ex mortgage advisor I have the experience to acknowledge good service when I receive it. Could not fault and love the facts that The society really does help it's mortgage customers by not passing on every interest rate rise. Hugely impressed Reviewed on: 20th September 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words - we really appreciate it! Response date: 21st September 2022

service

The service was in timely manner and satisfactory Reviewed on: 20th September 2022

Reply from Newbury Building Society Thank you for taking time to leave this feedback - we appreciate it. Response date: 21st September 2022

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