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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1341 reviews)

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4.80

Based on 1,341 reviews, last reviewed 2nd Jan 2026

10% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

I found Newbury BS easy to deal with and professional. I found Newbury BS easy to deal with and professional. During the period of the mortgage we had no problems at all. Reviewed on: 2nd January 2026

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1341)

Requested a Further Advance

All was quite straight forward, no problems experienced. Reviewed on: 13th June 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 14th June 2022

Very helpful and pragmatic

From the outset, the process for arranging additional borrowing was helpful and tailored to our personal circumstances. The advisor was able to answer questions and also to ensure that our wishes were conveyed to the underwriters. The only criticism would be that the underwriters took quite a long time to assess and decide on what seemed a straightforward application. Once this was done, however, funds were made available very quickly. Reviewed on: 12th June 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will share your comments with the relevant teams. Response date: 13th June 2022

Final payment

Really apppreciate having people in a branch you can physically speak to and not just a call centre. I was expecting some sort of cake, fancy congratulations letter but in the schemem of things i was probably lost in the noise Reviewed on: 11th June 2022

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we don't send cake sadly - a great idea - but you should be receiving another thanks from us in the near future! Congratulations on making your final payment and thank you for your custom. Response date: 13th June 2022

A plus services

Very quick easy services! Well done Reviewed on: 10th June 2022

Reply from Newbury Building Society Thank you for your kind words and for taking time to leave feedback - we appreciate it. Response date: 13th June 2022

Problem free remortgage

Just extending my fixed term mortgage All done with no hassle! Reviewed on: 31st May 2022

Reply from Newbury Building Society Thank you for taking time to provide feedback for us - we appreciate it. Response date: 1st June 2022

Excellent service, thankyou

Everyone was very helpful and the whole process very easy to understand and follow. Reviewed on: 30th May 2022

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 31st May 2022

Brilliant service

Easy to book my telephone appointment. The advisor was really friendly and helpful. Reviewed on: 30th May 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 30th May 2022

Easy repayment in full

I rang to ask for a settlement statement. The lady who helped me was pleasant and helpful as always. Statement arrived a couple of days later and within a week of paying I received notification of clearance from Newbury B S and also from The Land Registry.Barbara Very efficient and easy transaction. Reviewed on: 30th May 2022

Reply from Newbury Building Society Thank you for your kind word Barbara and for taking time to leave feedback - we appreciate it. Response date: 30th May 2022

I wish every customer service department was like yours

Repaying my outstanding mortgage could not have been easier. Emails were answered quickly and I received a redemption statement in the post. i set up the payment on the day advised and everything was done without any fuss. Thank you - especially Adam Reviewed on: 29th May 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Adam. Response date: 30th May 2022

Say Sayonara

Simple and straight forward to closing out our mortage Reviewed on: 27th May 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 30th May 2022

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