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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1294 reviews)

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4.77

Based on 1,294 reviews, last reviewed 19th Jun 2025

23% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very insightful and helpful Very insightful and helpful in providing multiple options to choose the best option for my mortgage Reviewed on: 19th June 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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Newbury Building Society Mortgages reviews (1294)

Remortgaging

Very happy with the new rate that was agreed but the team took over a month to get it implemented meaning we have overpaid on our first month. Other than that, helpful & friendly. Reviewed on: 28th March 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leaving us a review. We are sorry to hear about this issue - we will share this feedback with the relevant teams, and thank you again for providing this feedback. Response date: 29th March 2022

Excellent from first to last, simple pragmatic solutions to any difficulties

The customer service from Newbury mortgage team has far surpassed anything I have experienced in the past, absolutely first rate. The initial interview was not overly intrusive, asked what was required and was not condescending (as experienced with other potential lenders.) I asked for two extensions to the offer which were granted without fuss and the minimum of paperwork. Similarly with a last minute hitch in clearing the existing mortgage this was handled with a co-operative, can-do attitude. I have felt I have been treated as a trusted customer and that the staff are not hide-bound by their own procedures. Mine was not a seamless mortgage application but was made straightforward because of the the positive attitude of Newbury Building Society and its staff Reviewed on: 25th March 2022

Reply from Newbury Building Society Hi - thank you very much for leaving us such a kind review, we really do appreciate it. Response date: 28th March 2022

Great products, process and people.

Great product offering supported by an innovative approach to lending. The post application process and underwriting was personalised, flexible and demonstrated a constructive and problem solving approach. Quick from start to finish, the experience was as smooth, personal and customer focused as it could possibly be. Thanks to everyone involved ! Reviewed on: 25th March 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we really do appreciate it. Response date: 28th March 2022

Amazing communication!

I’m actually a mortgage broker so I knew Newbury would be great from experience but it’s completely different applying for your own mortgage! Considering I submitted my application during the Christmas break I was kept up to date with what was happening and had my offer issued in no time with a competitive rate. Can’t recommend enough for a stress free moving process. Reviewed on: 25th March 2022

Reply from Newbury Building Society Thank you for your kind words and taking time to leave feedback here. This is really great to hear and we will definitely share your comments with the teams who help this happen :-) Response date: 25th March 2022

Fantastic customer service

I have found Newbury Building Society very helpful with my mortgage application and queries with my mortgage account. They have a quick response time and really are there to help. Reviewed on: 20th March 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it! Response date: 21st March 2022

Application for further mortgage advance

Your mortgage advisor provided me with exemplary service. We had very tight timelines and a couple of difficulties along the way and we always felt that Eve went above and beyond in helping us with timely, good advice and in fighting our corner when the underwriters were overzealous and asked for unnecessary actions. We have always found Newbury staff the best of all building society staff we have dealt with but Eve excelled beyond our (high) expectations. Reviewed on: 18th March 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback. We will share your comments with Eve, who will be so pleased to hear them! Thank you again. Response date: 18th March 2022

Good value product and efficient process

I transferred from a self build loan. Although the initial investigations were extensive and seemed more intrusive than necessary , the process was smooth and it was a very good offer. Documentation was simple and processes clearly explained. I considered various providers but this was the best one for me. Reviewed on: 18th March 2022

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate your comments and will share them with the relevant teams to review. Thanks again Response date: 18th March 2022

Efficient, Friendly, Prompt

Summed up above. The whole experience was just very smooth. Everything done quickly and efficiently. Reviewed on: 11th March 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we appreciate it. Response date: 14th March 2022

Excellent customer service from well informed staff

Application handled online and staff were always available to assist, no waiting on the phone for hours or having to leave messages in the hope that some one will return your call. Staff are well informed and found the best mortgage for my needs. I would highly recommend Newbury Building Society and don't know why I haven't used them before. Reviewed on: 11th March 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a kind review, thank you. Response date: 14th March 2022

Quick and useful service

Great service and got everything sorted nice and quickly Reviewed on: 9th March 2022

Reply from Newbury Building Society Hi Aidan, thank you for taking time to leave feedback - we do appreciate it. Response date: 10th March 2022

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