Write a review

Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1270 reviews)

View other Newbury Building Society products

4.76

Based on 1,270 reviews, last reviewed 7th Mar 2025

19% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Newbury Building Society excellent customer service. Angela Bradshaw, the mortgage representative, Explained the process in a clear and concise manner. She was friendly yet professional. The informati... Read more Reviewed on: 7th March 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

Read all reviews Write a review

About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

Review Newbury Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Newbury Building Society Mortgages reviews (1270)

New Build Mortgage

I worked with Katherine Rockall and team from first introduction to completion of a Self Build Mortgage Application. The overall process was very smooth and Katherine provided excellent help and guidance when needed. Reviewed on: 14th February 2022

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we will be sure to share your comments with Kate, who will be so pleased to hear this. We appreciate it. Response date: 15th February 2022

Excellent service

Recently applied for a mortgage and then needed to significantly upgrade our request. Overall an excellent service with friendly helpful staff. Highly recommended Reviewed on: 13th February 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a kind review, thank you. Response date: 14th February 2022

Very helpful

Whilst having on going issues with our new build they managed to extend our mortgage offer than we thought they could. Great customer service Reviewed on: 11th February 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. We hope you are in your new home already or soon! Response date: 11th February 2022

First Class Service

Fast, efficient service from start to finish. The whole process was approximately 7 weeks. Reviewed on: 11th February 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 11th February 2022

Ex pat friendly

Helped us where others failed, took into account all circumstances. Reviewed on: 9th February 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we appreciate it. Response date: 9th February 2022

Very helpful, highly recommended

We applied, with us as guarantors, for our son's first mortgage. He has been self-employed for around three years. Our mortgage advisor, Rose, was very approachable and friendly and so helpful, guiding us through the various options and generally being there to support us through the process, whenever we called her, or calling to update us as we progressed through the rpocess. Such a welcome change from the anonymous call centre approach used by so many others. Our son is now the proud owner of his first home, and is so appreciative of the help he was given by Rose and her colleagues. We have no hesitation in recommending Newbury Building Society. Reviewed on: 8th February 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us feedback and we will be sure to share your comments with Rose who will be so pleased to hear them. Response date: 9th February 2022

Swift and friendly

I was introduced by broker. The service has been very efficient and friendly. Reviewed on: 8th February 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us kind feedback, we appreciate it. Response date: 9th February 2022

Great Service

The staff were very patient, explaining in great detail the options open to us, giving help at every stage of the process. Reviewed on: 7th February 2022

Reply from Newbury Building Society Hi - thank you for leaving us a kind review, we appreciate it. Response date: 9th February 2022

Excellent Service

We have been very satisfied with the service received from Newbury Building Society during the period of time they were our mortgage provider. Communications and customer service have been excellent. Reviewed on: 6th February 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a kind review, thank you. Response date: 7th February 2022

I remortgaged my existing loan with Newbury BS. It was a lengthy process but I was eventually successful.

The Newbury BS was not prepared to land as much as another lender but this was actually a good thing as it forced me to reduce my extensive mortgage to a far more reasonable one. Their fixed rate product was very competitive and, for my age, they were willing to give me a fair term to repay the loan. They were also willing to consider my individual circumstances which were beyond the norm. The application process was lengthy and very time consuming with numerous requests for evidence for my circumstances. This part of the process could have been facilitated if Newbury BS could have a dedicated customer service rep to liaise between the applicant and the underwriter. In the ultimate analysis, Newbury BS came through with the mortgage deal being applied for for which I will always be very grateful. Reviewed on: 5th February 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us feedback, we appreciate it. Response date: 7th February 2022

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Suffolk Building Society, formerly Ipswich Building Society 4.75 from 97 reviews
Tracker Rate Mortgage
from HSBC 3.62 from 15 reviews
Mortgages
from Leeds Building Society 3.95 from 32 reviews

There's still more to see!

Newbury Building Society has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub