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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1270 reviews)

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4.76

Based on 1,270 reviews, last reviewed 7th Mar 2025

19% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Newbury Building Society excellent customer service. Angela Bradshaw, the mortgage representative, Explained the process in a clear and concise manner. She was friendly yet professional. The informati... Read more Reviewed on: 7th March 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1270)

Great service thank you

At NBS it always feels as though you speak to somebody who cares and wants to find a deal that suits your needs. They are genuinely out to help you and not just to sell you something. We have stayed with NBS because they are professional, offer great mortgages and all round nice people. Reviewed on: 4th February 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave a kind review, we appreciate it. Response date: 7th February 2022

We found Ella to be very helpful and knowledgeable when helping us choose a new mortgage product

We found Ella to be very helpful and knowledgeable when helping us choose a new mortgage product Reviewed on: 3rd February 2022

Reply from Newbury Building Society Thank you for your kind words and taking the time to leave feedback - we appreciate it and will be sure to share your comments with Ella who will be so pleased to hear them. Response date: 4th February 2022

Request for a further advance

A very professional, friendly and efficient service from initial phone call to drawing the additional funds. Before retirement I worked in banking and the Newbury service and professionalism far outstrips the large bank offerings. Reviewed on: 22nd January 2022

Reply from Newbury Building Society Hi - we really appreciate the kind words and taking the time to leave us feedback, thank you. Response date: 24th January 2022

Treated as real people

The Newbury didn't just consider the statistics (credit score - which was totally inaccurate) but listened to us and we were treated as real people. Reviewed on: 21st January 2022

Reply from Newbury Building Society Hi - thank you for your kind words and taking the time to leave us feedback, we really do appreciate it. Response date: 24th January 2022

Remortgage Ease

So, our current mortgage provider wouldn't remortgage us, after being with them for over 20 years... why? Well we had a profitable business in an annexe and good pensions, apparently. The Newbury accepted us, did thorough due diligence and were unfailingly polite and helpful throughout the whole process. I wish I'd been with Newbury before... Reviewed on: 21st January 2022

Reply from Newbury Building Society Hi - many thanks for leaving us kind feedback, we really do appreciate it. Response date: 21st January 2022

Effortless

So easy I started to wonder if it was actually happening! Reviewed on: 21st January 2022

Reply from Newbury Building Society Hi - thank you for your kind words and for taking the time to leave us a review, really appreciated. Response date: 21st January 2022

Excellent professional, prompt friendly service

I applied for a further advance on our existing mortgage. I was very pleased with the professional prompt and friendly service from all the NBS staff I dealt with. Everything was explained in full, including the options in mortgage deals and they found the best one for my situation. I would highly recommend them. Reviewed on: 21st January 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us feedback, we really appreciate it. Response date: 21st January 2022

Easy transition, with no problems.

Everything worked well in the Re-Morgage process. Nice to get a welcome pack when completed. Reviewed on: 13th January 2022

Reply from Newbury Building Society HI - thank you for your feedback and taking the time to leave it - we appreciate it. Response date: 14th January 2022

Both moved existing mortgage and repaid an one part.

We recently moved home so ported one of our mortgage products and paid off another. NBS combine friendly, local F2F access (the Winchester staff know us personally) with named SME contact via the telephone at HQ. We have built a direct relationship with Lisa Wedge over the years but recognise her role has changed but the level of service has not declines as a result. The only inhibitor with the service is that as non-clearing institution transactions can take longer so some people may miss the technology. However, we achieve the correct balance with the personal touch and systems based transactions. Reviewed on: 10th January 2022

Reply from Newbury Building Society Thank you for your kind words and taking the time to leave feedback - we appreciate it and will be sure to share your comments with Lisa and the Winchester team, who will be so pleased to hear them. Response date: 12th January 2022

The team were very helpful and explained everything in simple terms

Overall very good we were told very quickly the extent as to what we could borrow and clearly laid out what the terms were and what we needed to provide for our application. Very pleased with The Newbury Building Society Experience Reviewed on: 7th January 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - we really appreciate it. Response date: 7th January 2022

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