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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1270 reviews)

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4.76

Based on 1,270 reviews, last reviewed 7th Mar 2025

19% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Newbury Building Society excellent customer service. Angela Bradshaw, the mortgage representative, Explained the process in a clear and concise manner. She was friendly yet professional. The informati... Read more Reviewed on: 7th March 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1270)

Wonderful Service - Great Mortgage Options!

In most cases people write reviews if the service has not met their standards or just general issues. We often forget to comment on the things Companies are doing right. I wanted to take a small amount of my time to write a positive review, both about your Company and one of your employees. My Mortgage was coming up for review and I was contacted by Newbury Building Society, specifically the Mortgage Adviser - Rose Hallett. Rose provided fantastic service, listening and understating my needs and spending time going through all my options. I had the Mortgage offer through only a few days later, with an additional email from Rose explaining everything we went through on our call. I don't normally expect these types of processes to be so efficient and easy as I experienced here. I would highly recommend Newbury Building Society to anyone looking for a Mortgage. Thanks again Rose for your outstanding service! Happy Holidays! Adam Salter The whole process was made very easy and I have great confidence Reviewed on: 29th December 2021

Reply from Newbury Building Society Hi Adam, thank you so much for taking the time to leave feedback for us and for your kind comments. We will be sure to share them with Rose who will be so pleased to hear this. Many thanks - we do appreciate it. Response date: 4th January 2022

Good product, service left much to be desired

I was effectively a guarantor for a new mortgage for my son and daughter in law buying a new house. Your product was good and you did reasonably well but I have 2 issues: 1. You repeatedly asked for more details, even when you already had the information. I have bought and sold a number of houses but have never been forced to supply anywhere near the amount and detail of information that you required. 2. You insisted that we had to use a lawyer from your panel of lawyers, despite our preference for someone we knew well and preferred. The lawyer you required was awful. It was a frustrating and very difficult exercise with people whose competence I question and on some occasions did not even have an adequate command of the English language. I had one particularly distressing video meeting, required by you, where you insisted that we should pay for a separate, independent consultation at a cost of £360. This was late, gave us no advice and was purely concerned with getting our signature to confirm that we had taken this 'advice'. It was only of use to you, not us. This was one of the occasions where we concluded that the lawyer did not understand us and we were certainly unable to understand him. This was simply nowhere near the competence expected. Reviewed on: 29th December 2021

Reply from Newbury Building Society Hi - we are sorry to hear this and would like to explore what happened as this is not the experience we would expect for our members. Please do contact us on marketing @newbury.co.uk and our sales manager will contact you. Response date: 4th January 2022

Great servid

Very happy to have found Newbury Building Society who have dealt with our remortgage in a professional, efficient manner throughout. Reviewed on: 28th December 2021

Reply from Newbury Building Society Many thanks for taking the time to leave feedback for us - we really appreciate it. Response date: 4th January 2022

Brilliant Mortgage provider

The Newbury building society was one of only 2 providers that understood my situation (working as a contractor for less than a year) and gave me a great mortgage that allowed overpayments and a great rate. A few years later I went looking for better rates and once again not only the NBS renewed my contract without any fuss, they also did it with an unbeatable rate. All our interactions with the staff, either face to face, by letter or by phone were brilliant. It is such a great team of people, I could not be happier. Reviewed on: 27th December 2021

Reply from Newbury Building Society Thank you! Thanks for both taking the time to leave feedback and for your kind words - we really do appreciate it. Response date: 4th January 2022

Excellent!

Absolutely excellent the service that we received was first rate Reviewed on: 27th December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 4th January 2022

Great service

My branch showed me all of the options and worked well with me to have the best quote for my needs. Reviewed on: 25th December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - it's much appreciated. Response date: 4th January 2022

Remortgaging from First Direct Mortgages

A very professional service throughout, with a rapid turnaround of our application, property valuation and confirmation of the 'in principle' offer. In particular, dealt well with repeated errors and misleading information provided by First Direct to provide an accurate mortgage redemption value to Newbury BS. Reviewed on: 24th December 2021

Reply from Newbury Building Society Thank you for taking time to leave your feedback - we appreciate it. Response date: 4th January 2022

Mortgage for the older borrower

Explanations were Clear. Service was thorough and efficient. Reviewed on: 24th December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 4th January 2022

Completing My Mortgage

I've just finished paying my mortgage. Newbury Building Society has been very helpful to us and they have programmes that helped us complete our payments early. This is even without the usual penalty that other banks give. We also appreciate the fact that we live in the town where the main office is located so it was so easy to communicate with them if we have any concerns. The staff was so helpful and the bank contacted us regarding the incoming completion of our mortgage. They also advise us on what to do next. Over-all we are so happy that we have NBS as our mortgage provider. Reviewed on: 19th December 2021

Reply from Newbury Building Society Hi - thank you so much for your kind words and for taking the time to leave feedback. We appreciate it. Response date: 20th December 2021

Extremely happy

I have had a great experience with Newbury, excellent customer service and superb professionalism. Highly recommended Reviewed on: 17th December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it. Response date: 17th December 2021

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