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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1294 reviews)

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4.77

Based on 1,294 reviews, last reviewed 19th Jun 2025

27% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very insightful and helpful Very insightful and helpful in providing multiple options to choose the best option for my mortgage Reviewed on: 19th June 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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Newbury Building Society Mortgages reviews (1294)

Above The Rest

I jump for joy when an enquiry means I can use the Newbury Building Society. Intelligent, sensible underwriting and swift processing Reviewed on: 18th February 2022

Quick and efficient service

We needed to receive the funds within a few weeks and Newbury were very helpful in expediting the all the documents. Reviewed on: 18th February 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a kind review, thank you. Response date: 18th February 2022

Simply The Best

Clare Taylor @ Newbury Building Society has assisted me with both my residential and buy to let mortgages for over 10 years. No 0800 numbers and endless waiting around. Newbury has provided a personable, efficient and flexible solution to all my mortgage requirements. Thank you Reviewed on: 18th February 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review. We will be sure to share your comments with Clare, who will be so pleased to hear them. Response date: 18th February 2022

Mortgage renewed - never in doubt with Newbury

One online video call, Mortgage renewed, Fantastic service and customer care. 5 star ✨ Reviewed on: 17th February 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we appreciate it. Response date: 18th February 2022

New Build Mortgage

I worked with Katherine Rockall and team from first introduction to completion of a Self Build Mortgage Application. The overall process was very smooth and Katherine provided excellent help and guidance when needed. Reviewed on: 14th February 2022

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we will be sure to share your comments with Kate, who will be so pleased to hear this. We appreciate it. Response date: 15th February 2022

Excellent service

Recently applied for a mortgage and then needed to significantly upgrade our request. Overall an excellent service with friendly helpful staff. Highly recommended Reviewed on: 13th February 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a kind review, thank you. Response date: 14th February 2022

Very helpful

Whilst having on going issues with our new build they managed to extend our mortgage offer than we thought they could. Great customer service Reviewed on: 11th February 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. We hope you are in your new home already or soon! Response date: 11th February 2022

First Class Service

Fast, efficient service from start to finish. The whole process was approximately 7 weeks. Reviewed on: 11th February 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 11th February 2022

Ex pat friendly

Helped us where others failed, took into account all circumstances. Reviewed on: 9th February 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we appreciate it. Response date: 9th February 2022

Very helpful, highly recommended

We applied, with us as guarantors, for our son's first mortgage. He has been self-employed for around three years. Our mortgage advisor, Rose, was very approachable and friendly and so helpful, guiding us through the various options and generally being there to support us through the process, whenever we called her, or calling to update us as we progressed through the rpocess. Such a welcome change from the anonymous call centre approach used by so many others. Our son is now the proud owner of his first home, and is so appreciative of the help he was given by Rose and her colleagues. We have no hesitation in recommending Newbury Building Society. Reviewed on: 8th February 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us feedback and we will be sure to share your comments with Rose who will be so pleased to hear them. Response date: 9th February 2022

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