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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (1363 reviews)

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4.80

Based on 1,363 reviews, last reviewed 2nd Mar 2026

53% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great Mortgage Lender to have. A great Mortgage Lender to have supporting your lifestyle. We have had our Mortgage with Newbury Building Society for many years now. Having recently ... Read more Reviewed on: 2nd March 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1363)

Review of the Newbury Building Society, Mortgages:

Luke Pummell

I dealt with Luke Pummell and he was excellent. Rapid responses. Clear information. Actually felt like he cared about the process and getting it right. Transmittal were clear. Requirements from me for information likewise. Mistakes were ironed out quickly. Reviewed on: 20th August 2024

Reply from Newbury Building Society Hi Philip, thank you so much for taking time to leave feedback, we really appreciate it. We will share your words with Luke, who will be so pleased to read them. Response date: 21st August 2024

Professional and efficient

Great service no delays pr problems with the process. Lovely welcome pack was a really pleasant surprise. Thank you Reviewed on: 29th August 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 30th August 2022

Excellent service and help

Excellent service, very helpful indeed over problem caused by the valuer's incomplete form. Highly recommend. Reviewed on: 27th August 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 30th August 2022

Brilliant

Lovely staff, so helpful. Transaction was straightforward. I would highly recommend Reviewed on: 23rd August 2022

Reply from Newbury Building Society Hi - we really appreciate the time taken to leave us a review, thank you. Response date: 24th August 2022

New mortgage

Very happy to be given a mortgage at 72.Thank you for making it possible to move nearer to family. Reviewed on: 23rd August 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we really do appreciate it. Response date: 24th August 2022

Good and satisfying

Good experience and professionally handled Reviewed on: 19th August 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 19th August 2022

New mortgage product set up

Very helpful, explaining everything and answering any questions I had. All done quickly and efficiently. Reviewed on: 13th August 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreciate it. Response date: 16th August 2022

Impressed.

The set up and subsequent repayment of our Mortgage was straight forward and completed efficiently, for which we are most grateful. Reviewed on: 13th August 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 17th August 2022

A very happy Old Man

At the end of our interest only buy to let mortgage deal, Newbury Building Society (NBS), contacted me. from the start to the end dealing with NBS was straight forward and simple. Their mortgage team could not have been more helpful and friendly. Being in my sixties i have deal with many different mortgage companies. Hand on heart no one have ever come close to the Service i got from NBS. Thank you NBS Reviewed on: 12th August 2022

Reply from Newbury Building Society Thank you so much for your kind words and taking time to leave feedback -we do appreciate it. Response date: 18th August 2022

Good communication

Good communication on a slightly less than run of the mill re-mortgage with only one minor niggle that was resolved - Unlike the difficulty I had contacting our previous lender (big Spanish bank) and their automated system Oh and an unexpected but appreciated gift - Thankyou Reviewed on: 10th August 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we appreciate it. Response date: 11th August 2022

very disappointed as to the termination of mortgage especially the mix messages that we were told that the loan would be extended

it was never made clear to us why the mortgage was called in as firstly we had never missed a payment and for some reason you had decided that we could not afford the payments Just to add, all of this was happening during the pandemic and we are both in the most at risk category we have documented the entire mortgage call in process with you but are not prepared to waste anymore time discussing it with you Reviewed on: 8th August 2022

Reply from Newbury Building Society We are sorry to hear of your disappointment of how we handled your mortgage when it reached the end of its term, especially during the pandemic. Any agreements to extend the mortgage term is subject to our affordability criteria at the time. We would be happy to look into this for you should you wish, can you please email us at marketing @ newbury.co.uk Response date: 9th August 2022

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