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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (1363 reviews)

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4.80

Based on 1,363 reviews, last reviewed 2nd Mar 2026

53% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great Mortgage Lender to have. A great Mortgage Lender to have supporting your lifestyle. We have had our Mortgage with Newbury Building Society for many years now. Having recently ... Read more Reviewed on: 2nd March 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1363)

Review of the Newbury Building Society, Mortgages:

Luke Pummell

I dealt with Luke Pummell and he was excellent. Rapid responses. Clear information. Actually felt like he cared about the process and getting it right. Transmittal were clear. Requirements from me for information likewise. Mistakes were ironed out quickly. Reviewed on: 20th August 2024

Reply from Newbury Building Society Hi Philip, thank you so much for taking time to leave feedback, we really appreciate it. We will share your words with Luke, who will be so pleased to read them. Response date: 21st August 2024

Great products, process and people.

Great product offering supported by an innovative approach to lending. The post application process and underwriting was personalised, flexible and demonstrated a constructive and problem solving approach. Quick from start to finish, the experience was as smooth, personal and customer focused as it could possibly be. Thanks to everyone involved ! Reviewed on: 25th March 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we really do appreciate it. Response date: 28th March 2022

Amazing communication!

I’m actually a mortgage broker so I knew Newbury would be great from experience but it’s completely different applying for your own mortgage! Considering I submitted my application during the Christmas break I was kept up to date with what was happening and had my offer issued in no time with a competitive rate. Can’t recommend enough for a stress free moving process. Reviewed on: 25th March 2022

Reply from Newbury Building Society Thank you for your kind words and taking time to leave feedback here. This is really great to hear and we will definitely share your comments with the teams who help this happen :-) Response date: 25th March 2022

Fantastic customer service

I have found Newbury Building Society very helpful with my mortgage application and queries with my mortgage account. They have a quick response time and really are there to help. Reviewed on: 20th March 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it! Response date: 21st March 2022

Application for further mortgage advance

Your mortgage advisor provided me with exemplary service. We had very tight timelines and a couple of difficulties along the way and we always felt that Eve went above and beyond in helping us with timely, good advice and in fighting our corner when the underwriters were overzealous and asked for unnecessary actions. We have always found Newbury staff the best of all building society staff we have dealt with but Eve excelled beyond our (high) expectations. Reviewed on: 18th March 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback. We will share your comments with Eve, who will be so pleased to hear them! Thank you again. Response date: 18th March 2022

Good value product and efficient process

I transferred from a self build loan. Although the initial investigations were extensive and seemed more intrusive than necessary , the process was smooth and it was a very good offer. Documentation was simple and processes clearly explained. I considered various providers but this was the best one for me. Reviewed on: 18th March 2022

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate your comments and will share them with the relevant teams to review. Thanks again Response date: 18th March 2022

Efficient, Friendly, Prompt

Summed up above. The whole experience was just very smooth. Everything done quickly and efficiently. Reviewed on: 11th March 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we appreciate it. Response date: 14th March 2022

Excellent customer service from well informed staff

Application handled online and staff were always available to assist, no waiting on the phone for hours or having to leave messages in the hope that some one will return your call. Staff are well informed and found the best mortgage for my needs. I would highly recommend Newbury Building Society and don't know why I haven't used them before. Reviewed on: 11th March 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a kind review, thank you. Response date: 14th March 2022

Quick and useful service

Great service and got everything sorted nice and quickly Reviewed on: 9th March 2022

Reply from Newbury Building Society Hi Aidan, thank you for taking time to leave feedback - we do appreciate it. Response date: 10th March 2022

So very helpful end efficient Abingdon branch

Always a pleasure to go into Abingdon branch, friendly efficient ladies there. Reviewed on: 7th March 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it, and our Abingdon colleagues will be so pleased to hear this! Response date: 8th March 2022

We All Like A Happy Ending

We wanted to increase and extend our existing mortgage following an IHT review. The initial answer to the question was YES IN PRINCIPAL, so great start. Then came the forms, followed by more forms. Not that complicated with hindsight but persistent and full of jargon. Why abbreviate when you are writing to Joe Public? Tell us what you need to know in plain language without cloaking! That gripe over, we were well supported generally and once the ‘I’s and ‘t’s were sorted everything was completed in good time, leading to a happy ending! Reviewed on: 4th March 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us feedback, we appreciate it. Response date: 7th March 2022

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