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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (1401 reviews)

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4.85

Based on 1,401 reviews, last reviewed 21st Jul 2026

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great and professional service Our experience has been excellent with all communications clear and acted upon in a timely way. The process from end to end was undertaken effectively... Read more Reviewed on: 21st July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1401)

Mortgage renewed - never in doubt with Newbury

One online video call, Mortgage renewed, Fantastic service and customer care. 5 star ✨ Reviewed on: 17th February 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we appreciate it. Response date: 18th February 2022

New Build Mortgage

I worked with Katherine Rockall and team from first introduction to completion of a Self Build Mortgage Application. The overall process was very smooth and Katherine provided excellent help and guidance when needed. Reviewed on: 14th February 2022

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we will be sure to share your comments with Kate, who will be so pleased to hear this. We appreciate it. Response date: 15th February 2022

Excellent service

Recently applied for a mortgage and then needed to significantly upgrade our request. Overall an excellent service with friendly helpful staff. Highly recommended Reviewed on: 13th February 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a kind review, thank you. Response date: 14th February 2022

Very helpful

Whilst having on going issues with our new build they managed to extend our mortgage offer than we thought they could. Great customer service Reviewed on: 11th February 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. We hope you are in your new home already or soon! Response date: 11th February 2022

First Class Service

Fast, efficient service from start to finish. The whole process was approximately 7 weeks. Reviewed on: 11th February 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 11th February 2022

Ex pat friendly

Helped us where others failed, took into account all circumstances. Reviewed on: 9th February 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we appreciate it. Response date: 9th February 2022

Very helpful, highly recommended

We applied, with us as guarantors, for our son's first mortgage. He has been self-employed for around three years. Our mortgage advisor, Rose, was very approachable and friendly and so helpful, guiding us through the various options and generally being there to support us through the process, whenever we called her, or calling to update us as we progressed through the rpocess. Such a welcome change from the anonymous call centre approach used by so many others. Our son is now the proud owner of his first home, and is so appreciative of the help he was given by Rose and her colleagues. We have no hesitation in recommending Newbury Building Society. Reviewed on: 8th February 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us feedback and we will be sure to share your comments with Rose who will be so pleased to hear them. Response date: 9th February 2022

Swift and friendly

I was introduced by broker. The service has been very efficient and friendly. Reviewed on: 8th February 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us kind feedback, we appreciate it. Response date: 9th February 2022

Great Service

The staff were very patient, explaining in great detail the options open to us, giving help at every stage of the process. Reviewed on: 7th February 2022

Reply from Newbury Building Society Hi - thank you for leaving us a kind review, we appreciate it. Response date: 9th February 2022

Excellent Service

We have been very satisfied with the service received from Newbury Building Society during the period of time they were our mortgage provider. Communications and customer service have been excellent. Reviewed on: 6th February 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a kind review, thank you. Response date: 7th February 2022

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