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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1268 reviews)

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4.76

Based on 1,268 reviews, last reviewed 1st Mar 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very good service, all the staff very helpful Very good service, all the staff very helpful Reviewed on: 1st March 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1268)

Great service with remortgage

We recently remortgaged with Newbury and it was a very simple process with it all being discussed over the phone. All our questions were answered clearly and honestly to find the best deal for us. We cannot fault the customer service. Reviewed on: 16th July 2021

Reply from Newbury Building Society Hi Pritrica, Thank you for taking time to provide feedback, we appreciate it. Response date: 16th July 2021

Wonderful Service, professional , polite and easy

Found your Mortgage adviser Lisa wonderful to deal with, everything clearly explained and laid out. Professional and courteous and a simple experience.. Reviewed on: 9th July 2021

Reply from Newbury Building Society Hi Chris, thank you for taking the time to provide feedback, we appreciate it and will be sure to share your comments with Lisa who will be so pleased to hear them. Many thanks Response date: 9th July 2021

Brilliant customer service

Wanted to make some changes to current mortgage. Video call worked well, good advice given, really helpful staff. Very efficient with getting paperwork sorted. Always so impressed nothing is ever too much for you to arrange Reviewed on: 9th July 2021

Reply from Newbury Building Society Hi Jenny - thank you for taking the time to leave feedback and for your kind comments - we really appreciate it. Response date: 9th July 2021

Really flexible, amazing service

I was applying for a self build mortgage which has complications, Newbury were flexible in their approach and provided a great service. Reviewed on: 9th July 2021

Reply from Newbury Building Society Hi Chris, thank you so much for taking the time to leave feedback for us - we appreciate it. Hope the build goes well! Response date: 14th July 2021

Experience was not bad

I do appreciate that they were the only bank willing to give me 5% before the government incentive to banks started. It’s my first mortgage but people told me it took unusually long. But all in all it went well so I’m grateful and happy. Reviewed on: 7th July 2021

Reply from Newbury Building Society Hi Funke, thank you for taking the time to leave feedback. We are sorry to hear that you felt the process was lengthy, we will look at this so we can learn from any issues there were. Congratulations on your first home - we hope you are now happily moved in! Response date: 7th July 2021

Great remortgage package

My advisor gave me everything I needed to make an informed decision regarding renewing my mortgage. I am very pleased with the service I have received. Reviewed on: 4th July 2021

Reply from Newbury Building Society Hi Leonie, thank you for taking the time to leave feedback, we appreciate it. Response date: 5th July 2021

friendly service

I felt that I was getting personal service from experienced staff. Contact was easy and correspondence was clear and accurate. And I originally chose Newbury for their competitive rates, which they maintained for the last ten years. Reviewed on: 3rd July 2021

Reply from Newbury Building Society Hi Dawn, thank you for taking time to leave feedback - we appreciate it. Response date: 5th July 2021

Excellent service from our local Building Society

Despite the drawbacks of lockdown, we were able to make contact with the mortgage advisor easily to discuss our needs. Our mortgage offer was produced quickly and efficiently and the whole team speedily processed our request. The mortgage monies were promptly sent to our solicitor so that the completion could happen in the frantic and fraught times of the Stamp Duty holiday. Reviewed on: 2nd July 2021

Reply from Newbury Building Society Hi Lesley, thank you for taking time to leave feedback - we appreciate it. Response date: 5th July 2021

Easy and Personal

I found the process easy and informative, once the application was in, it all sailed through with ease Reviewed on: 2nd July 2021

Reply from Newbury Building Society Hi Sarah, thank you for taking time to leave feedback - we appreciate it. Response date: 5th July 2021

Perfect for First time buyers and Shared ownership

Having never gone through a mortgage process before. Newbury were useful, informative and extremely efficient. Would highly reccomend Reviewed on: 2nd July 2021

Reply from Newbury Building Society HI Pete, thank you for taking the time to leave feedback - we really appreciate it :-) And happy new home! Response date: 2nd July 2021

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