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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (1363 reviews)

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4.80

Based on 1,363 reviews, last reviewed 2nd Mar 2026

53% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great Mortgage Lender to have. A great Mortgage Lender to have supporting your lifestyle. We have had our Mortgage with Newbury Building Society for many years now. Having recently ... Read more Reviewed on: 2nd March 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1363)

Very helpful and efficient

Luke was very helpful and quick to respond to all emails. Reviewed on: 3rd December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Luke. Response date: 3rd December 2021

Very helpful

I was very pleased with the service I received. Everything was sorted out very quickly and I am delighted with my mortgage which has gone through with no problems. Reviewed on: 27th November 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it :-) Response date: 29th November 2021

Remortgage top up

Some extra paperwork required but on the whole it worked well and we were very satisfied with the end result Reviewed on: 26th November 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it Response date: 29th November 2021

Great Service

Applied for a mortgage and accepted straight away with 5% deposit Reviewed on: 26th November 2021

Reply from Newbury Building Society Hi thank you for taking time to provide feedback - we appreciate it. Response date: 26th November 2021

Well done Newbury

Newbury provided an excellent service for my family. Just one improvement could be made - when redeeming an existing mortgage for me and then sending me the residuum of the loan, I expected to see a final statement stating total sum offered, fees charged (none = good!) and amount sent to existing mortgage company so I had a financial audit trail. This was sent on request, but it should be standard practice. In my case, the bank payment for my old mortgage came out at the same time as Newbury repaid that mortgage so there was one month's discrepancy - now sorted once I understood the problem. Reviewed on: 26th November 2021

Reply from Newbury Building Society Hi thank you for taking the time to provide this feedback - it is really helpful for us to know how we can improve our processes and communication - we will share this with the mortgage customer service team - we do appreciate it. Response date: 26th November 2021

Effective

The transfer was relatively straightforward Reviewed on: 26th November 2021

Reply from Newbury Building Society Thank you for your feedback - we appreciate it. Response date: 30th November 2021

Friendly, helpful service

Friendly from the outset, very helpful Reviewed on: 26th November 2021

Reply from Newbury Building Society Thank you - and for taking time to leave feedback. Response date: 30th November 2021

Brilliant

Excellent communication, was always kept in the loop. Wouldn’t have been able to buy my first home without them. Thank you! Reviewed on: 19th November 2021

Reply from Newbury Building Society Congratulations on your first home! Thank you for taking time to provide feedback - we really appreciate it! Response date: 19th November 2021

Applied for a mortgage and all very simple and easy to work through the process

Brilliant customer service and promptly dealt with my mortgage application Reviewed on: 17th November 2021

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 18th November 2021

Ok,

Ok. Every body I have spoke to has been friendly and. Helpful…….. but communication regarding the progress of my application even after it had been agreed. Was poor…. I had to enquire as to what was happening several times…. Even had to replace the signed and witnessed forms as the originals had been “inadvertently “ destroyed !!!!. Reviewed on: 17th November 2021

Reply from Newbury Building Society Hi - we are sorry to hear this - this is not the level of service we expect - please do contact us so that we can review this lapse and how it happened. Apologies for this. Response date: 18th November 2021

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