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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (1401 reviews)

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4.85

Based on 1,401 reviews, last reviewed 21st Jul 2026

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great and professional service Our experience has been excellent with all communications clear and acted upon in a timely way. The process from end to end was undertaken effectively... Read more Reviewed on: 21st July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1401)

I remortgaged my existing loan with Newbury BS. It was a lengthy process but I was eventually successful.

The Newbury BS was not prepared to land as much as another lender but this was actually a good thing as it forced me to reduce my extensive mortgage to a far more reasonable one. Their fixed rate product was very competitive and, for my age, they were willing to give me a fair term to repay the loan. They were also willing to consider my individual circumstances which were beyond the norm. The application process was lengthy and very time consuming with numerous requests for evidence for my circumstances. This part of the process could have been facilitated if Newbury BS could have a dedicated customer service rep to liaise between the applicant and the underwriter. In the ultimate analysis, Newbury BS came through with the mortgage deal being applied for for which I will always be very grateful. Reviewed on: 5th February 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us feedback, we appreciate it. Response date: 7th February 2022

Great service thank you

At NBS it always feels as though you speak to somebody who cares and wants to find a deal that suits your needs. They are genuinely out to help you and not just to sell you something. We have stayed with NBS because they are professional, offer great mortgages and all round nice people. Reviewed on: 4th February 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave a kind review, we appreciate it. Response date: 7th February 2022

We found Ella to be very helpful and knowledgeable when helping us choose a new mortgage product

We found Ella to be very helpful and knowledgeable when helping us choose a new mortgage product Reviewed on: 3rd February 2022

Reply from Newbury Building Society Thank you for your kind words and taking the time to leave feedback - we appreciate it and will be sure to share your comments with Ella who will be so pleased to hear them. Response date: 4th February 2022

Request for a further advance

A very professional, friendly and efficient service from initial phone call to drawing the additional funds. Before retirement I worked in banking and the Newbury service and professionalism far outstrips the large bank offerings. Reviewed on: 22nd January 2022

Reply from Newbury Building Society Hi - we really appreciate the kind words and taking the time to leave us feedback, thank you. Response date: 24th January 2022

Treated as real people

The Newbury didn't just consider the statistics (credit score - which was totally inaccurate) but listened to us and we were treated as real people. Reviewed on: 21st January 2022

Reply from Newbury Building Society Hi - thank you for your kind words and taking the time to leave us feedback, we really do appreciate it. Response date: 24th January 2022

Remortgage Ease

So, our current mortgage provider wouldn't remortgage us, after being with them for over 20 years... why? Well we had a profitable business in an annexe and good pensions, apparently. The Newbury accepted us, did thorough due diligence and were unfailingly polite and helpful throughout the whole process. I wish I'd been with Newbury before... Reviewed on: 21st January 2022

Reply from Newbury Building Society Hi - many thanks for leaving us kind feedback, we really do appreciate it. Response date: 21st January 2022

Effortless

So easy I started to wonder if it was actually happening! Reviewed on: 21st January 2022

Reply from Newbury Building Society Hi - thank you for your kind words and for taking the time to leave us a review, really appreciated. Response date: 21st January 2022

Excellent professional, prompt friendly service

I applied for a further advance on our existing mortgage. I was very pleased with the professional prompt and friendly service from all the NBS staff I dealt with. Everything was explained in full, including the options in mortgage deals and they found the best one for my situation. I would highly recommend them. Reviewed on: 21st January 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us feedback, we really appreciate it. Response date: 21st January 2022

Easy transition, with no problems.

Everything worked well in the Re-Morgage process. Nice to get a welcome pack when completed. Reviewed on: 13th January 2022

Reply from Newbury Building Society HI - thank you for your feedback and taking the time to leave it - we appreciate it. Response date: 14th January 2022

Both moved existing mortgage and repaid an one part.

We recently moved home so ported one of our mortgage products and paid off another. NBS combine friendly, local F2F access (the Winchester staff know us personally) with named SME contact via the telephone at HQ. We have built a direct relationship with Lisa Wedge over the years but recognise her role has changed but the level of service has not declines as a result. The only inhibitor with the service is that as non-clearing institution transactions can take longer so some people may miss the technology. However, we achieve the correct balance with the personal touch and systems based transactions. Reviewed on: 10th January 2022

Reply from Newbury Building Society Thank you for your kind words and taking the time to leave feedback - we appreciate it and will be sure to share your comments with Lisa and the Winchester team, who will be so pleased to hear them. Response date: 12th January 2022

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