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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1341 reviews)

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4.80

Based on 1,341 reviews, last reviewed 2nd Jan 2026

10% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

I found Newbury BS easy to deal with and professional. I found Newbury BS easy to deal with and professional. During the period of the mortgage we had no problems at all. Reviewed on: 2nd January 2026

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1341)

Friendly, clear and no hassle

Everything involving our contact with the Newbury Building Society has been very good indeed. Reviewed on: 15th October 2021

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 15th October 2021

Newbury staff have been helpful and efficient

At all stages the Newbury have kept us informed, treated us well and we particularly like speaking to real people who we felt understood our needs Reviewed on: 12th October 2021

Reply from Newbury Building Society Hi - thank you for taking time to provide feedback - we appreciate it. Response date: 13th October 2021

A very helpful company

Our current mortgage interest rate was coming to an end and when I rang and spoke to an advisor she was able to offer us a new deal which was even better than our existing one. Reviewed on: 8th October 2021

Reply from Newbury Building Society Hi - thank you for taking the time to provide feedback :-) We appreciate it! Response date: 11th October 2021

Mortgage repayment

Repayment of my mortgage went smoothly when we sold our property Reviewed on: 5th October 2021

Reply from Newbury Building Society Hi - thank you for taking time to provide feedback - we appreciate it. Response date: 6th October 2021

An experience that met our expectations

We were recommended to the Newbury by a mortgage broker as the Newbury had a product that met our special circumstances. The process was well explained and worked well, we are now in our new property. Reviewed on: 3rd October 2021

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 4th October 2021

although my mortgage was arranged by a broker, your decision was made quickly which enabled me to go ahead with the purchase of my flat very quickly

Your decision was very prompt and your rates very good,. Reviewed on: 3rd October 2021

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 4th October 2021

Whole process ran very smoothly thanks to Ms Katherine Rockall, our mortgage adviser

This was a further advance to our existing mortgage Reviewed on: 1st October 2021

Reply from Newbury Building Society Thank you for your feedback and we will share with Kate who will be so pleased to hear this. Response date: 4th October 2021

Top class personal service

Everything well explained by phone, everyone courteous, just how it should be, but rarely is elsewhere Reviewed on: 1st October 2021

Reply from Newbury Building Society Hi - thank you so much for your kind words and for taking the time to give feedback - we appreciate it. Response date: 4th October 2021

A very personal, friendly service. They've been a pleasure to work with.

NBS helped us get a mortgage, although our financial circumstances were unusual, including a student stipend, etc. It was because of their personal approach that this was possible. Reviewed on: 1st October 2021

Reply from Newbury Building Society Hi - thank you for taking time to provide feedback - and for your kind words - we appreciate it. Response date: 4th October 2021

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