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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1268 reviews)

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4.76

Based on 1,268 reviews, last reviewed 1st Mar 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very good service, all the staff very helpful Very good service, all the staff very helpful Reviewed on: 1st March 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1268)

Excellent service efficient friendly helpful

We had mortgages with Newbury Building Society since 1991 and paid our final one off early recently. NBS has always been exceptional which is why we stayed with them through several house moves. Repaying was easy, efficient, staff helpful and friendly as ever. Wonderful organisation to deal with Reviewed on: 2nd July 2021

Reply from Newbury Building Society Hi, thank you so much for such kind words and for taking the time to leave feedback. We really appreciate it. Response date: 2nd July 2021

Quick efficient

Application submitted, additional information quickly requested, survey booked, offer out! Could not ask for more!! Reviewed on: 2nd July 2021

Reply from Newbury Building Society Hi Kerry, so pleased to hear your feedback! Thank you for taking the time to provide it. Response date: 2nd July 2021

very efficient and fast with positive results

Very straightforward easy discussion with Justine Ransom the Mortgage Adviser. Documents received immediately which now be completed and processed Reviewed on: 14th June 2021

Reply from Newbury Building Society Hi Richard, thank you for taking the time to provide feedback - we will be sure to share with Justine who will be so pleased to hear this. Many thanks - we appreciate it. Response date: 15th June 2021

Not professional

Applied for mortgage for shared ownership property. Newbury refused after doing credit check after finding an adverse payment history. Turns out it was a debt that was settled 2 years ago in full. Disappointed that they wouldn't accept the reasoning for a small debt I went to a proper bank and got one a mortgage agreed a week later. Mickey mouse building society, I do not recommend their services after this experience. Reviewed on: 12th June 2021

Reply from Newbury Building Society HI - thank you for taking the time to leave feedback, its important to us to know when we could do better. We will look into what happened and understand this was frustrating for you. Response date: 14th June 2021

Helping with anew mortgage

The customer services team were very helpful and concise throughout the whole application, very helpful team and would recommend The Newbury Building Society for a mortgage. Reviewed on: 11th June 2021

Reply from Newbury Building Society HI Julie, thank you for taking the time to leave feedback, we appreciate it. Response date: 14th June 2021

easy and professional

All very seamless, Kate Rockall a delight to speak with, very knowledgeable expert, professional and friendly. Reviewed on: 8th June 2021

Reply from Newbury Building Society Hi Karen, thank you for taking the time to leave feedback - we appreciate it. We will be sure to share your comments with Kate, who will be so pleased to hear them. Many thanks Response date: 10th June 2021

A wonderful organisation. Cannot fault it.

Well looked after from start to finish. Reviewed on: 6th June 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - we appreciate it. Response date: 7th June 2021

Remortgaging made painless

My son and I have a sole ownership joint mortgage deal with NBS and we have just sorted out the 1st remortgage term after the initial 3 years. They made this a painless procedure! It was so nice to speak to a person rather than deal with some robotic website. The appointment was easy to arrange and we were well informed of the information we needed to have to hand. As such we have now agreed a further 3 year arrangement and look forward to dealing with NBS for the remainder of the mortgage term. Reviewed on: 4th June 2021

Reply from Newbury Building Society Hi Kevan - thank you for taking the time to leave feedback, we really do appreciate this. Response date: 7th June 2021

First Mortgage

Out of all the moving parts involved in purchasing a house, Newbury was the most reliable and consistent. All of my enquiries were answered promptly, and my mortgage advisor was professional and friendly. I would highly recommend their services. Reviewed on: 4th June 2021

Reply from Newbury Building Society Hi Matthew, thank you for taking the time to leave feedback for us - we appreciate it. Congrats on your new home and welcome to the Newbury! Response date: 7th June 2021

Specialist mortgage

I required a non-standard mortgage to support my single mother daughter. You had this as an option and the whole process was simple to apply for and to get agreement. The rates were very competative and fees were below other providers.Overall, I/we are extremely happy with the service provided. Reviewed on: 4th June 2021

Reply from Newbury Building Society Hi Richard, thank you for your kind words and for taking the time to leave feedback - we appreciate it. Response date: 7th June 2021

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