Write a review

Newsletter

Go to business site

Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.83 (1420 reviews)

View other Newbury Building Society products

4.83

Based on 1,420 reviews, last reviewed 22nd Sep 2026

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Excellent from Start to Finish - Newbury BS Fantastic As a whole of market Mortgage Adviser/IFA it was an absolute pleasure from start to finish. The team were able to confirm that my client would be suit... Read more Reviewed on: 22nd September 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

Visit provider site Read all reviews Write a review

About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Review Newbury Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Newbury Building Society Mortgages reviews (1420)

New Build Mortgage

I worked with Katherine Rockall and team from first introduction to completion of a Self Build Mortgage Application. The overall process was very smooth and Katherine provided excellent help and guidance when needed. Reviewed on: 14th February 2022

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we will be sure to share your comments with Kate, who will be so pleased to hear this. We appreciate it. Response date: 15th February 2022

Excellent service

Recently applied for a mortgage and then needed to significantly upgrade our request. Overall an excellent service with friendly helpful staff. Highly recommended Reviewed on: 13th February 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a kind review, thank you. Response date: 14th February 2022

Very helpful

Whilst having on going issues with our new build they managed to extend our mortgage offer than we thought they could. Great customer service Reviewed on: 11th February 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. We hope you are in your new home already or soon! Response date: 11th February 2022

First Class Service

Fast, efficient service from start to finish. The whole process was approximately 7 weeks. Reviewed on: 11th February 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 11th February 2022

Ex pat friendly

Helped us where others failed, took into account all circumstances. Reviewed on: 9th February 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we appreciate it. Response date: 9th February 2022

Very helpful, highly recommended

We applied, with us as guarantors, for our son's first mortgage. He has been self-employed for around three years. Our mortgage advisor, Rose, was very approachable and friendly and so helpful, guiding us through the various options and generally being there to support us through the process, whenever we called her, or calling to update us as we progressed through the rpocess. Such a welcome change from the anonymous call centre approach used by so many others. Our son is now the proud owner of his first home, and is so appreciative of the help he was given by Rose and her colleagues. We have no hesitation in recommending Newbury Building Society. Reviewed on: 8th February 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us feedback and we will be sure to share your comments with Rose who will be so pleased to hear them. Response date: 9th February 2022

Swift and friendly

I was introduced by broker. The service has been very efficient and friendly. Reviewed on: 8th February 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us kind feedback, we appreciate it. Response date: 9th February 2022

Great Service

The staff were very patient, explaining in great detail the options open to us, giving help at every stage of the process. Reviewed on: 7th February 2022

Reply from Newbury Building Society Hi - thank you for leaving us a kind review, we appreciate it. Response date: 9th February 2022

Excellent Service

We have been very satisfied with the service received from Newbury Building Society during the period of time they were our mortgage provider. Communications and customer service have been excellent. Reviewed on: 6th February 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a kind review, thank you. Response date: 7th February 2022

I remortgaged my existing loan with Newbury BS. It was a lengthy process but I was eventually successful.

The Newbury BS was not prepared to land as much as another lender but this was actually a good thing as it forced me to reduce my extensive mortgage to a far more reasonable one. Their fixed rate product was very competitive and, for my age, they were willing to give me a fair term to repay the loan. They were also willing to consider my individual circumstances which were beyond the norm. The application process was lengthy and very time consuming with numerous requests for evidence for my circumstances. This part of the process could have been facilitated if Newbury BS could have a dedicated customer service rep to liaise between the applicant and the underwriter. In the ultimate analysis, Newbury BS came through with the mortgage deal being applied for for which I will always be very grateful. Reviewed on: 5th February 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us feedback, we appreciate it. Response date: 7th February 2022

Do you have a different Newbury Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgages
from Capital Credit Union 4.67 from 37 reviews
Mortgages
from Molo Finance 3.66 from 42 reviews
Mortgages
from Monmouthshire Building Society 4.84 from 319 reviews

Want to see more from Newbury Building Society?

Savings
from Newbury Building Society 4.88 from 8805 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub