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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1314 reviews)

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4.79

Based on 1,314 reviews, last reviewed 12th Sep 2025

11% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very impressive service. I received a very impressive service when my existing mortgage product was transferred to a new product. The switch was dealt with professionally an... Read more Reviewed on: 12th September 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1314)

Transferring to a new mortgage product

Our telephone call was handled professionally and our advisor was very helpful, patient and knowledgeable. We felt very confident that we had been given good, helpful advice that enabled us to make a decision. Reviewed on: 3rd September 2021

Good but needed to double check everything.

Overall good, but original documents were for the wrong offer. Reviewed on: 31st August 2021

Reply from Newbury Building Society Hi -thank you for providing feedback - and sorry to hear the documents provided were incorrect, we will review this to investigate what went wrong and apologise for the frustration caused. Response date: 1st September 2021

Fast and Responsive

From the first contact with our broker to completion of the remortgage the staff at the Newbury BS were exemplary. They communicated clearly at all times, required reasonable information and evidence for our application and responded speedily on each occasion. An altogether pleasing experience. The product offered suited our needs perfectly. Thank you. Reviewed on: 30th August 2021

Reply from Newbury Building Society Hi - thank you for taking time to provide feedback - we do appreciate it. Response date: 31st August 2021

Excellent

I applied for my mortgage through an independent financial advisor, but the whole experience was very simple, straight forward Reviewed on: 28th August 2021

Reply from Newbury Building Society HI - thank you for taking the time to leave feedback - we appreciate it. Response date: 31st August 2021

Helpful, understanding the techniques needed to obtain a mortgage, patients for the elderly.

Being over 82 I was doubtful if I would get a mortgage especially as I had never had one before. I did own my own property of great value, but I needed £100.000.to complete change of use to the existing property. At my age I needed someone with patience to explain everything and give me advice. The person I had was brilliant at her job and so kind. Reviewed on: 27th August 2021

Reply from Newbury Building Society Hi, thank you so much for taking the time to leave feedback for us. We are so pleased that your first mortgage experience was positive, we will be sure to share your comments with your adviser, who will be so pleased to hear this. Response date: 31st August 2021

A smooth, efficient customer experience!

In my recent mortgage application, everyone I contacted at Newbury Building Society was pleasant, helpful and unfailingly efficient. An impressive service which I shall not hesitate to recommend to others. Reviewed on: 27th August 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - we appreciate it! Response date: 31st August 2021

Transferring to a new mortgage product

Our Mortgage Advisor was helpful, friendly and very knowledgeable. We felt completely comfortable throughout the discussion and believe we were given sound and good information to help us make a decision. Thank-you so much! Reviewed on: 25th August 2021

Reply from Newbury Building Society Hi Di, thank you for taking the time to leave feedback - we appreciate it. Response date: 26th August 2021

i have always found the staff to be extremely helpful and proffessional , excellant customer service

The products on offer are competitive with very fair ( if any ) arrangement fees ) the process of switching was quick and easy , we have found all of our dealings with the Newbury over the last 8 years with savings accounts and mortgages to be very postive , we like this company and would recommend . Reviewed on: 23rd August 2021

Reply from Newbury Building Society Hi -thank you for taking the time to leave feedback for us and for your kind words. We appreciate it. Response date: 24th August 2021

Hannah Westlake , excellent through out

Excellent service would recommend 100% Reviewed on: 20th August 2021

Reply from Newbury Building Society Hi, thank you for taking time to leave feedback - Hannah will be so pleased. Many thanks, we appreciate it. Response date: 23rd August 2021

Great Service

I was in the happy position of being able to pay off my mortgage before it's term. The whole process was straight-forward and took the minimum of effort. No early repayment fee for me, just an admin fee. Will look to open a savings account with you now. Reviewed on: 20th August 2021

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we appreciate it. Response date: 20th August 2021

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Newbury Building Society: Mortgages reviews

11% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1314)

Transferring to a new mortgage product

Good but needed to double check everything.

Fast and Responsive

Excellent

Helpful, understanding the techniques needed to obtain a mortgage, patients for the elderly.

A smooth, efficient customer experience!

Transferring to a new mortgage product

i have always found the staff to be extremely helpful and proffessional , excellant customer service

Hannah Westlake , excellent through out

Great Service

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Savings

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