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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (1401 reviews)

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4.85

Based on 1,401 reviews, last reviewed 21st Jul 2026

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great and professional service Our experience has been excellent with all communications clear and acted upon in a timely way. The process from end to end was undertaken effectively... Read more Reviewed on: 21st July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1401)

The team were very helpful and explained everything in simple terms

Overall very good we were told very quickly the extent as to what we could borrow and clearly laid out what the terms were and what we needed to provide for our application. Very pleased with The Newbury Building Society Experience Reviewed on: 7th January 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - we really appreciate it. Response date: 7th January 2022

Wonderful Service - Great Mortgage Options!

In most cases people write reviews if the service has not met their standards or just general issues. We often forget to comment on the things Companies are doing right. I wanted to take a small amount of my time to write a positive review, both about your Company and one of your employees. My Mortgage was coming up for review and I was contacted by Newbury Building Society, specifically the Mortgage Adviser - Rose Hallett. Rose provided fantastic service, listening and understating my needs and spending time going through all my options. I had the Mortgage offer through only a few days later, with an additional email from Rose explaining everything we went through on our call. I don't normally expect these types of processes to be so efficient and easy as I experienced here. I would highly recommend Newbury Building Society to anyone looking for a Mortgage. Thanks again Rose for your outstanding service! Happy Holidays! Adam Salter The whole process was made very easy and I have great confidence Reviewed on: 29th December 2021

Reply from Newbury Building Society Hi Adam, thank you so much for taking the time to leave feedback for us and for your kind comments. We will be sure to share them with Rose who will be so pleased to hear this. Many thanks - we do appreciate it. Response date: 4th January 2022

Good product, service left much to be desired

I was effectively a guarantor for a new mortgage for my son and daughter in law buying a new house. Your product was good and you did reasonably well but I have 2 issues: 1. You repeatedly asked for more details, even when you already had the information. I have bought and sold a number of houses but have never been forced to supply anywhere near the amount and detail of information that you required. 2. You insisted that we had to use a lawyer from your panel of lawyers, despite our preference for someone we knew well and preferred. The lawyer you required was awful. It was a frustrating and very difficult exercise with people whose competence I question and on some occasions did not even have an adequate command of the English language. I had one particularly distressing video meeting, required by you, where you insisted that we should pay for a separate, independent consultation at a cost of £360. This was late, gave us no advice and was purely concerned with getting our signature to confirm that we had taken this 'advice'. It was only of use to you, not us. This was one of the occasions where we concluded that the lawyer did not understand us and we were certainly unable to understand him. This was simply nowhere near the competence expected. Reviewed on: 29th December 2021

Reply from Newbury Building Society Hi - we are sorry to hear this and would like to explore what happened as this is not the experience we would expect for our members. Please do contact us on marketing @newbury.co.uk and our sales manager will contact you. Response date: 4th January 2022

Great servid

Very happy to have found Newbury Building Society who have dealt with our remortgage in a professional, efficient manner throughout. Reviewed on: 28th December 2021

Reply from Newbury Building Society Many thanks for taking the time to leave feedback for us - we really appreciate it. Response date: 4th January 2022

Brilliant Mortgage provider

The Newbury building society was one of only 2 providers that understood my situation (working as a contractor for less than a year) and gave me a great mortgage that allowed overpayments and a great rate. A few years later I went looking for better rates and once again not only the NBS renewed my contract without any fuss, they also did it with an unbeatable rate. All our interactions with the staff, either face to face, by letter or by phone were brilliant. It is such a great team of people, I could not be happier. Reviewed on: 27th December 2021

Reply from Newbury Building Society Thank you! Thanks for both taking the time to leave feedback and for your kind words - we really do appreciate it. Response date: 4th January 2022

Excellent!

Absolutely excellent the service that we received was first rate Reviewed on: 27th December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 4th January 2022

Great service

My branch showed me all of the options and worked well with me to have the best quote for my needs. Reviewed on: 25th December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - it's much appreciated. Response date: 4th January 2022

Remortgaging from First Direct Mortgages

A very professional service throughout, with a rapid turnaround of our application, property valuation and confirmation of the 'in principle' offer. In particular, dealt well with repeated errors and misleading information provided by First Direct to provide an accurate mortgage redemption value to Newbury BS. Reviewed on: 24th December 2021

Reply from Newbury Building Society Thank you for taking time to leave your feedback - we appreciate it. Response date: 4th January 2022

Mortgage for the older borrower

Explanations were Clear. Service was thorough and efficient. Reviewed on: 24th December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 4th January 2022

Completing My Mortgage

I've just finished paying my mortgage. Newbury Building Society has been very helpful to us and they have programmes that helped us complete our payments early. This is even without the usual penalty that other banks give. We also appreciate the fact that we live in the town where the main office is located so it was so easy to communicate with them if we have any concerns. The staff was so helpful and the bank contacted us regarding the incoming completion of our mortgage. They also advise us on what to do next. Over-all we are so happy that we have NBS as our mortgage provider. Reviewed on: 19th December 2021

Reply from Newbury Building Society Hi - thank you so much for your kind words and for taking the time to leave feedback. We appreciate it. Response date: 20th December 2021

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