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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1268 reviews)

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4.76

Based on 1,268 reviews, last reviewed 1st Mar 2025

11% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very good service, all the staff very helpful Very good service, all the staff very helpful Reviewed on: 1st March 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1268)

I'm too new to give an authorative review

I came in to open an ISA account, depositing £20,000. It wasn't an impressive start to be told that your internet system was down, but I proceeded anyway. The opening of a new customer account was simple and various options explained in a language I understood. The staff were friendly and welcoming. Apart from that, I can't say anymore. Reviewed on: 4th June 2021

Reply from Newbury Building Society Hi Bobbi - thank you for taking the time to leave feedback - we appreciate it. Response date: 7th June 2021

First time buyer

Fantastic service would highly recommend Reviewed on: 4th June 2021

Reply from Newbury Building Society Hi Robbie - thank you for taking time to leave a review - and happy new home! Response date: 7th June 2021

Colin and Shirley

Our experience was through our mortgage provider Reviewed on: 28th May 2021

Reply from Newbury Building Society Hi Colin, thank you for taking the time to leave feedback, we appreciate it. Response date: 1st June 2021

Colin and Shirley

We found you very helpful and accommodslating Reviewed on: 28th May 2021

Satisfied throughout the process of further advance application

Excellent support and very clear information was given from the beginning to the end. Had time to make an informed decision which suited our needs. Excellent communication skills and feedback was given in a timely manner. Really appreciate the support given throughout the process unreservedly. Reviewed on: 28th May 2021

Reply from Newbury Building Society Hi Molline, thank you for taking the time to leave feedback for us - we appreciate it. Response date: 28th May 2021

Extremely helpful

We recently bought a new house and ported our current mortgage. Rose was fantastic at answering questions and providing all relevant information! Reviewed on: 28th May 2021

Reply from Newbury Building Society Hi, thank you for taking the time to leave feedback - we appreciate it and know Rose will be so pleased to hear this. Response date: 28th May 2021

Straightforward, no nonsense bank

We got our mortgage through Newbury which was fixed for three years and ended in May of this year. They contacted us about a mortgage review, scheduled a meeting and gave us a better rate than we were on before. We didn't look around, but honestly even if there are better rates out there, the customer service you receive from Newbury is unmatched so that's a bonus in itself. Thanks to all the staff at Newbury, keep up the good work! Reviewed on: 28th May 2021

Reply from Newbury Building Society Hi SashAli, Thank you for taking the time to leave feedback and for your kind words - we share feedback with our colleagues and I know everyone involved will feel very proud of this. Thank you, we really appreciate it. Response date: 28th May 2021

Excellent service

I have had a number of mortgages in the past but have remained with Newbury for nearly 20 years. Why? Because they have excellent staff and provide excellent service. I recently applied for an advance on my current mortgage and Newbury arranged it quickly and efficiently, keeping me informed during the whole process. Superb building society, I wouldn’t go use anyone else. Reviewed on: 28th May 2021

Professional, friendly, and knowledgeable.

Your Thatcham office with whom I have dealt with for many, many years, with lots of different staff have always been brilliant. Reviewed on: 21st May 2021

Reply from Newbury Building Society Hi Brian, thank you for your kind comments and for taking the time to share feedback - we appreciate it, our colleagues in the Thatcham branch will be so pleased to hear this. Response date: 21st May 2021

NBS is REALLY helpful.

NBS were extremely helpful in explaining all the options available and making sure I was aware of new opportunities. The entire transaction went very smoothly and I felt supported every step of the way. Reviewed on: 19th May 2021

Reply from Newbury Building Society Hi Mark - thank you for taking the time to leave feedback - we appreciate it. Response date: 20th May 2021

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Newbury Building Society: Mortgages reviews

11% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1268)

I'm too new to give an authorative review

First time buyer

Colin and Shirley

Colin and Shirley

Satisfied throughout the process of further advance application

Extremely helpful

Straightforward, no nonsense bank

Excellent service

Professional, friendly, and knowledgeable.

NBS is REALLY helpful.

Do you have a different Newbury Building Society product?

There's still more to see!

Join Smart Money People

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