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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1341 reviews)

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4.80

Based on 1,341 reviews, last reviewed 2nd Jan 2026

10% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

I found Newbury BS easy to deal with and professional. I found Newbury BS easy to deal with and professional. During the period of the mortgage we had no problems at all. Reviewed on: 2nd January 2026

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1341)

Renewal of existing mortgage, with additional variation

The whole renewal experience was positive - all were very helpful, understanding and supporting the need for a bespoke mortgage to meet our circumstances. Perfect, thanks team Newbury. Reviewed on: 1st October 2021

Reply from Newbury Building Society You're welcome! Thank you for taking time to provide feedback - we appreciate it. Response date: 4th October 2021

The only finance company that would give us a mortgage

We were looking for a mortgage to help us purchase a property for a local charity, who supported young people to develop the skills to live independently. No-one would touch this model, it was outside their standard buy to let criteria. Fortunately, Newbury Building Society knew us and our previous experience with rental properties They also supported the local charity Young People and Children First (YPACF) that we were working with. Moral to the story, go local and go to an independent that can think out of the box. Reviewed on: 1st October 2021

Reply from Newbury Building Society Hi - many thanks for taking the time to provide feedback - we really appreciate it and so pleased to hear we could help with this purchase. We hope it all goes well for the charity. Response date: 4th October 2021

Excellent Service

Due to Covid we had moved and this caused us issues with redeeming our policies. We worked with Charlotte keeping her informed of developments and she assisted where possible. We felt she was supportive and understanding. Reviewed on: 1st October 2021

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we appreciate it and will share your comments with Charlotte who will be so pleased to hear them. Response date: 4th October 2021

Warm and friendly advice. Professional and understanding. A refreshing change to the normal banking world.

Warm and friendly advice. Professional and understanding. A refreshing change to the normal banking world. A far greater grasp of how to treat people. Reviewed on: 29th September 2021

Reply from Newbury Building Society Hi - thank you so much for your kind words and for taking the time to provide feedback - these really do inspire our colleagues and they are very proud when we share them internally. Thank you. Response date: 30th September 2021

Very responsive

Our re-mortgage was a little unusual and Newbury were prepared to consider it on a 'common sense' rather than a 'box ticking' basis. I used a mortgage broker but, on occasion, I spoke direct to the Newbury underwriting people. They were accessible, knowledgeable, very helpful, and efficient. It was so refreshing to speak to a person - not an answering machine! I would certainly recommend the Newbury to others. Reviewed on: 28th September 2021

Reply from Newbury Building Society Hi - thank you so much for your kind words and for taking the time to provide feedback - we appreciate it and will share your comments with our colleagues in underwriting. Thank you Response date: 29th September 2021

New Mortgage

Was able to provide mortgage despite my slightly unusual circumstances. Really responsive team and really takes the time to communicate. Reviewed on: 27th September 2021

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback, we appreciate it. Response date: 27th September 2021

Excellent communication and services

I would like to say that dealing with Newbury building society in procuring our home mortgage was very good experience… there was excellent communication from their side and all transactions were so clear and easy to understand.. I would highly recommend their services to all Reviewed on: 25th September 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback for us - we really appreciate it and thank you for the kind words. Response date: 27th September 2021

Further advance, very helpfull

We have been with Newbury for many years, always very professional, willing to listen and always happy to help. No faults from me. Reviewed on: 24th September 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback for us, we appreciate it and thank you for the kind words. Response date: 27th September 2021

Thank you

Thank you for all ofmyour assistance is increasing our.mortgage. Great service. Reviewed on: 24th September 2021

Reply from Newbury Building Society Hi - you are welcome - thank you for taking the time to leave feedback. Response date: 27th September 2021

New customer

I have been really pleased with the prompt and efficient service from the customer care team. Reviewed on: 24th September 2021

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and we will share your comments with our colleagues. Response date: 27th September 2021

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