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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (1363 reviews)

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4.80

Based on 1,363 reviews, last reviewed 2nd Mar 2026

53% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great Mortgage Lender to have. A great Mortgage Lender to have supporting your lifestyle. We have had our Mortgage with Newbury Building Society for many years now. Having recently ... Read more Reviewed on: 2nd March 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1363)

Brilliant

Applied for a new mortgage, easy to do, progressed in a timely way, good rates and polite staff Reviewed on: 15th October 2021

Reply from Newbury Building Society Thank you for your feedback - we really appreciate it! Response date: 15th October 2021

Simplicity.

From our initial enquiry to receipt of the extra funding the whole process was flawless. Friendly staff and quick response, could not have been better. Reviewed on: 15th October 2021

Reply from Newbury Building Society Hi thank you for your kind words and for taking time to leave feedback - we really appreciate it. Response date: 15th October 2021

Friendly, clear and no hassle

Everything involving our contact with the Newbury Building Society has been very good indeed. Reviewed on: 15th October 2021

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 15th October 2021

Newbury staff have been helpful and efficient

At all stages the Newbury have kept us informed, treated us well and we particularly like speaking to real people who we felt understood our needs Reviewed on: 12th October 2021

Reply from Newbury Building Society Hi - thank you for taking time to provide feedback - we appreciate it. Response date: 13th October 2021

A very helpful company

Our current mortgage interest rate was coming to an end and when I rang and spoke to an advisor she was able to offer us a new deal which was even better than our existing one. Reviewed on: 8th October 2021

Reply from Newbury Building Society Hi - thank you for taking the time to provide feedback :-) We appreciate it! Response date: 11th October 2021

Mortgage repayment

Repayment of my mortgage went smoothly when we sold our property Reviewed on: 5th October 2021

Reply from Newbury Building Society Hi - thank you for taking time to provide feedback - we appreciate it. Response date: 6th October 2021

An experience that met our expectations

We were recommended to the Newbury by a mortgage broker as the Newbury had a product that met our special circumstances. The process was well explained and worked well, we are now in our new property. Reviewed on: 3rd October 2021

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 4th October 2021

although my mortgage was arranged by a broker, your decision was made quickly which enabled me to go ahead with the purchase of my flat very quickly

Your decision was very prompt and your rates very good,. Reviewed on: 3rd October 2021

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it. Response date: 4th October 2021

Whole process ran very smoothly thanks to Ms Katherine Rockall, our mortgage adviser

This was a further advance to our existing mortgage Reviewed on: 1st October 2021

Reply from Newbury Building Society Thank you for your feedback and we will share with Kate who will be so pleased to hear this. Response date: 4th October 2021

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