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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1314 reviews)

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4.79

Based on 1,314 reviews, last reviewed 12th Sep 2025

11% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very impressive service. I received a very impressive service when my existing mortgage product was transferred to a new product. The switch was dealt with professionally an... Read more Reviewed on: 12th September 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1314)

Great Customer Service

Great customer service, they were vey helpful and knowledgable. They delivered everything they said and would highly recommend them to friends and family. Reviewed on: 20th August 2021

Reply from Newbury Building Society HI - thank you for your kind words and for taking time to leave feedback - we appreciate it. Response date: 20th August 2021

Prompt, Efficient, professional - What more could you ask for

Had a requirement for a further advance and from start to finish the process was absolutely seamless. Initial contact was responded to promptly; on the same day; with any further information required; over that provided; requested. Having submitted everything the paperwork was issued within 2 working days, documents signed and returned and we were put in funds within the week. Thank you! Reviewed on: 20th August 2021

Reply from Newbury Building Society HI - thank you for taking the time to leave feedback - we are so pleased to hear that we exceeded expectations and the process was hassle free. We appreciate it! Response date: 20th August 2021

Wokingham Office very efficient did become protracted afterwards

Started well at local office level But I had to chase up paperwork and Matt (underwriter) did help to complete the deal and it wasn't totally clear what we had to sign and do which meant we had to redo 2 forms and get witness signatures again which caused unnecessary delay in completion Reviewed on: 13th August 2021

Reply from Newbury Building Society Hi - thank you for your feedback - we do take it all comments to ensure that we can improve our processes and procedures. We appreciate it. Response date: 16th August 2021

Rude customer service.

Rude to a level that was unacceptable and unprofessional. Which happened on more than one occasion. From a customer of more than 6 years. Reviewed on: 13th August 2021

Reply from Newbury Building Society Hi - we are very sorry to hear this - please do contact us directly so that we can understand this situation. This is not what we would expect and would like to understand more. Response date: 13th August 2021

Friendly, personal, customer service

Every interaction with Newbury feels personal. It feels as though you have a personal relationship with their mortgage team. And it feels as though your call really is important enough for them to take the trouble to try to help as much as they can. I would always recommend them over bigger, possibly better known brands. Reviewed on: 12th August 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - our team will be so pleased to hear this. We do appreciate it. Response date: 13th August 2021

friendly, helpful, explained things clearly.

I was anxious about my telephone consultation, but Angela was very friendly, was clear, explained things to me (more than once) and I was very happy with what was offered to me. Reviewed on: 10th August 2021

Reply from Newbury Building Society HI Suzanne - thank you for taking time to leave feedback - Angela will be so pleased to hear this - we appreciate it. Response date: 11th August 2021

Rude and extremely poor customer service to an existing customer

Long story short. I have now transferred over a million pounds worth of property to another Building Society due to Newbury's sheer rudeness and contempt to me as their customer. Reviewed on: 6th August 2021

Reply from Newbury Building Society Mr Stringer, we are sorry to hear this and it is not what we would expect from our service - we would really like to understand what went wrong - if you would like to contact us we would really like to discuss this with you. marketing@ newbury.co.uk Response date: 9th August 2021

Excellent service, great communication

From start to finish, the service I received was excellent and would highly recommend Reviewed on: 6th August 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - we really appreciate it. Response date: 6th August 2021

Quick and smooth process

I'm a first time buyer purchasing shared ownership property. I had very good experience applying for mortgage with Newbury Building Society. The process was quick and straightforward. Reviewed on: 30th July 2021

Reply from Newbury Building Society Hi Eliza thank you for taking the time to leave feedback. We appreciate it - and congrats on your new home! Response date: 30th July 2021

Simple and straightforward

The whole process went without a hitch. Newbury understood my needs, paperwork and information was simple to complete and exchange. It felt like I was dealing with a small building society who cared. Reviewed on: 30th July 2021

Reply from Newbury Building Society Hi John - thank you for taking time to provide feedback - we really appreciate it. Response date: 30th July 2021

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