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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (1401 reviews)

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4.85

Based on 1,401 reviews, last reviewed 21st Jul 2026

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great and professional service Our experience has been excellent with all communications clear and acted upon in a timely way. The process from end to end was undertaken effectively... Read more Reviewed on: 21st July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1401)

Extremely happy

I have had a great experience with Newbury, excellent customer service and superb professionalism. Highly recommended Reviewed on: 17th December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it. Response date: 17th December 2021

Various unnecessary complications, partly down to NBS conditions on the mortgage

Apart from the excellent service from Eve McDowell (mortgage advisor) the service from NBS was poor. For a relatively small mortgage ( less than 20% of value ) NBS insisted on doing another survey despite an extensive survey having already been done and an additional report by a structural engineer .... which added costs. In addition NBS insisted that I use a solicitor to handle the mortgage. This was expensive and ended up giving me a real headache as the mortgage came with pre-conditions which were completely messed up by my solicitor. Not directly the fault of NBS but the pre-conditions were totally unnecessary in the first place. Reviewed on: 16th December 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - we are sorry to hear this and would be pleased to discuss the issues you raise, please do contact us and our Sales Manager will contact you. Response date: 16th December 2021

Efficient and very professional.Painless and very well coordinated.

This is a Building Society that provides human contact and superb service. Reviewed on: 14th December 2021

Reply from Newbury Building Society Hi - thank you very much for your kind words and for taking time to leave feedback. We appreciate it. Response date: 14th December 2021

Real people

My experience as at all times with NBS was excellent. It is good to speak to a real helpful person who was able to guide me effortless through the process. Its is comforting to part of NBS. Reviewed on: 10th December 2021

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we appreciate it. Response date: 10th December 2021

Extending our Mortgage

Newbury could not have been more helpful. We have always found this since we first switched to them. Nothing was too much trouble, all sorted very quickly. Staff could not have been more helpful. I would thoroughly recommend them to anyone. Reviewed on: 10th December 2021

Reply from Newbury Building Society Thank you so much for your kind words and for taking the time to leave feedback - we really appreciate it. Response date: 10th December 2021

Excellent service from start to finish

My main point of contact at the Newbury was endlessly patient, very well informed, and most helpful. My first attempt at a house purchase fell through, but I went back again a year later and received the same helpful service despite COVID-19. I am retired abd was impressed by the options available for a mortgage for someone of my age. Thoroughly recommended. Reviewed on: 3rd December 2021

Reply from Newbury Building Society Hi - thank you so much for your kind words and for taking time to leave feedback - we really appreciate it. Response date: 6th December 2021

Smooth and faultless

Renewed mortgage hassle free. Great customer service. Reviewed on: 3rd December 2021

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we do appreciate it. Response date: 3rd December 2021

NBS were not offering a Fixed rate mortgage which is very disappointing as I have been a mortgage customer for 5 years. I ended up going to my Bank who helped me with a fixed rate mortgage NBS are not competitive and need to look at this

Very unhappy see earlier comments Reviewed on: 3rd December 2021

Reply from Newbury Building Society Hi - thank you for providing feedback - we are sorry to hear that we were unable to assist you - please do email us your details so that we can investigate your situation. Response date: 3rd December 2021

Very helpful and efficient

Luke was very helpful and quick to respond to all emails. Reviewed on: 3rd December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Luke. Response date: 3rd December 2021

Very helpful

I was very pleased with the service I received. Everything was sorted out very quickly and I am delighted with my mortgage which has gone through with no problems. Reviewed on: 27th November 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it :-) Response date: 29th November 2021

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