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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

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4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

14% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1267)

Top notch

Very helpful and good communication. Reviewed on: 14th May 2021

Reply from Newbury Building Society Hi Andrew, thank you for taking time to provide feedback, we appreciate it. Response date: 17th May 2021

How well did 'The Newbury' do?

How well did you do...? Just fantastically well, that's all!! It's been like doing business with a good friend who's on-side. Karen has gone way, way over what we'd expect a good level of service to be. Unfailingly professional, pleasant and courteous and their entire team has shown flexibility and understanding throughout. Thank you so much. Richard and Nicola Reviewed on: 11th May 2021

Reply from Newbury Building Society Hi Richard, thank you for taking the time to provide feedback - we will be sure to share your comments with Karen, who will be so pleased to hear them. Thank you - we appreciate it. Response date: 12th May 2021

Friendly service by real people

Very friendly service helpful and great advice. No robots used always a bonus . Reviewed on: 4th May 2021

Reply from Newbury Building Society Hi Kelly, no robots here! Thank you for taking the time to leave feedback for us, we appreciate it. Response date: 4th May 2021

Excellent

Efficient safe professional and clear! Thank you Reviewed on: 3rd May 2021

Reply from Newbury Building Society Hi - thank you! And thanks for taking the time to leave feedback. Response date: 4th May 2021

Great service

Remortgage was made quick and easy. Good rates and very little hassle to process the paperwork. Reviewed on: 30th April 2021

Reply from Newbury Building Society HI Toni, thank you for taking the time to leave feedback - we appreciate it. Response date: 4th May 2021

Brilliant experience. Staff were super friendly and responsive.

Speaking to staff was an easy, pleasant experience. Very responsive to any queries. I never had to worry about it. Brilliant company & staff. Reviewed on: 30th April 2021

Reply from Newbury Building Society Hi -thank you for taking the time for leaving feedback for us. We really appreciate it Response date: 4th May 2021

Gave what other companies didn't

I have been with Newbury since 2014 and they are/were the only company that recognised a services injury pension when applying for a mortgage...the other companies basically said the computer says no'. Thus I recommend The Newbury to everyone, they are professional, friendly, approachable and go out of their way to help. My mortgage advisor, Angela Bradshaw is just the best and has simply gone above and beyond to help and advise. Simply the best company who treat you as an individual with individual needs and not a computer statistic Reviewed on: 30th April 2021

Reply from Newbury Building Society Hi Steve - thank you for your kind words and for taking the time to leave feedback for us. Angela will be so pleased to hear this - we appreciate it. Response date: 4th May 2021

Small Societies are best

The wonderful and polite treatment confirms my long held experience that smaller Building Societies are both friendlier, more efficient, and offer best terms Reviewed on: 23rd April 2021

Reply from Newbury Building Society Hi Terry, thank you for your kind words and for taking the time to leave feedback for us - we share these comments with our colleagues and it does make everyone very proud. Thank you. Response date: 26th April 2021

Knowledgeable and helpful

Understood my needs and circumstances- took into account my preferences and found the most suitable product. Helpful, no jargon and very knowledgeable about their products. Reviewed on: 20th April 2021

Reply from Newbury Building Society Hi, thank you for your kind words and taking the time to leave feedback - we appreciate it Response date: 21st April 2021

Re-mortgage to another provider

Newbury was very efficient in all our dealings with them. They followed up quickly when information was requested and made the process smooth and easy. Reviewed on: 19th April 2021

Reply from Newbury Building Society Hi Lynne, thank you for your feedback - we appreciate it Response date: 20th April 2021

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