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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1314 reviews)

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4.79

Based on 1,314 reviews, last reviewed 12th Sep 2025

11% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Very impressive service. I received a very impressive service when my existing mortgage product was transferred to a new product. The switch was dealt with professionally an... Read more Reviewed on: 12th September 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1314)

Simple and straightforward

I had arranged my original mortgage with The Newbury through a third party and to be honest I thought that the matter had taken quite a while to resolve. However my experience in applying directly for additional funds to complete the renovations to my property were completely opposite. The mortgage advisor could not have been more helpful and the whole process from start to finish took now time at all. The people at The Newbury know their job and know what customer service is all about. Graham Hoyle Reviewed on: 26th July 2021

Reply from Newbury Building Society Hi Graham, thank you very much for taking time to provide feedback - it is appreciated. Response date: 27th July 2021

Mortgage Application

Ours was a bespoke application that required underwriting, which was undertaken rigorously, but sympathetically. Also, there was extended delay between offer and completion that required the offer acceptance period to be extended and this was readily granted without problem Reviewed on: 23rd July 2021

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback for us - we really appreciate it. Response date: 26th July 2021

Always Good

Had loads of queries to do with mortgages and savings all tied into selling a house. All members of staff were very helpful. Always friendly and offering options to suit us. NBS staff are always easy to deal with. Top customer service. Reviewed on: 23rd July 2021

Reply from Newbury Building Society Hi Russ, thank you for taking the time to leave feedback for us, we really appreciate it. Response date: 23rd July 2021

Super efficient and customer friendly!

From beginning to end, everything went smoothly. We had to delay completion for a couple of weeks (nothing to do with the Newbury) but they were totally flexible and delivered on time when we needed them. Definite 5star experience! Reviewed on: 23rd July 2021

Reply from Newbury Building Society Hi David - thank you for your kind words and for taking the time to provide feedback. We really appreciate it. Response date: 23rd July 2021

Excellent knowledge and service

Time was taken to discuss my current situation, needs and likely planned changes in the near future. The service was detailed and personalised. The advisor was friendly and polite and explained everything in detail. She ensured I understood everything. Amazing service and amazing product offered. Reviewed on: 22nd July 2021

Reply from Newbury Building Society Hi Kate - thank you for taking time to leave feedback for us - we really appreciate it! Response date: 23rd July 2021

Very happy to have worked with Newbury

Good experience end to end. At teams the process appeared to be a little 'old style' in its manual processing and reliance on emails rather than on-line processes but I believe there were issues with your computer systems. Reviewed on: 20th July 2021

Reply from Newbury Building Society HI Malcolm, thank you for taking time to provide feedback - we appreciate it and will be using the comments to review processes, so it is very helpful. Response date: 21st July 2021

Great service with remortgage

We recently remortgaged with Newbury and it was a very simple process with it all being discussed over the phone. All our questions were answered clearly and honestly to find the best deal for us. We cannot fault the customer service. Reviewed on: 16th July 2021

Reply from Newbury Building Society Hi Pritrica, Thank you for taking time to provide feedback, we appreciate it. Response date: 16th July 2021

Wonderful Service, professional , polite and easy

Found your Mortgage adviser Lisa wonderful to deal with, everything clearly explained and laid out. Professional and courteous and a simple experience.. Reviewed on: 9th July 2021

Reply from Newbury Building Society Hi Chris, thank you for taking the time to provide feedback, we appreciate it and will be sure to share your comments with Lisa who will be so pleased to hear them. Many thanks Response date: 9th July 2021

Brilliant customer service

Wanted to make some changes to current mortgage. Video call worked well, good advice given, really helpful staff. Very efficient with getting paperwork sorted. Always so impressed nothing is ever too much for you to arrange Reviewed on: 9th July 2021

Reply from Newbury Building Society Hi Jenny - thank you for taking the time to leave feedback and for your kind comments - we really appreciate it. Response date: 9th July 2021

Really flexible, amazing service

I was applying for a self build mortgage which has complications, Newbury were flexible in their approach and provided a great service. Reviewed on: 9th July 2021

Reply from Newbury Building Society Hi Chris, thank you so much for taking the time to leave feedback for us - we appreciate it. Hope the build goes well! Response date: 14th July 2021

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