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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.82 (1382 reviews)

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4.82

Based on 1,382 reviews, last reviewed 1st May 2026

10% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

Very helpful, nice people, quick and efficient. Very helpful, nice people, quick and efficient. Reviewed on: 1st May 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1382)

Excellent service

From initial engagement with Eve, support from Hannah in underwriting, to interaction with any staff at The Newbury, the service provided during our self build, novation of our mortgage from Self Build to Repayment and the subsequent additional facility to consolidate mortgages on two properties into one has been nothing but excellent. Other service organisations, particularly in the financial sector should try and emulate the customer experience and superb service. A stand out organisation compared to their peers. Reviewed on: 29th October 2021

Reply from Newbury Building Society Thank you so much for your kind words and for taking the time to leave feedback for us. Eve and Hannah will be so pleased to hear your comments - we really appreciate it. Response date: 29th October 2021

So helpful

I looked at a variety of options which were patiently and clearly explained. My final decision was then swiftly acted on. Thank you Reviewed on: 23rd October 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it Response date: 25th October 2021

Over 75's Mortgages

We needed to extend our mortgage period and found Newbury Building Society extremely efficient and helpful. Everyone was polite and helpful Reviewed on: 22nd October 2021

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we appreciate it. Response date: 25th October 2021

Flexible, accessible and helpful

As a 70 year old, I was pleasantly surprised to be able to get an interest-only mortgage for three years, during a period of marital upheaval. The Newbury was open and flexible about the options. When redeeming the mortgage, they were flexible about allowing this to happen a few weeks early so as to fit with the Government's stamp duty holiday, by waiving the early redemption penalty, this saving me several thousand pounds. It was always possible to speak to them without having to wait too long on the phone, thereby making discussion of options easy. Very good service overall. Reviewed on: 22nd October 2021

Reply from Newbury Building Society Hello, thank you for leaving feedback and your comments. We do appreciate it. Response date: 4th November 2021

First class service... again

This is the second time we have organised our mortgage with the Newbury. The service was excellent and always with our best interests at heart. Most importantly, everything is done by Humans so things are considered on a real-world case by case basis. There's no blanket "computer says no" approach here. Things are talked through in a sensible and practical way so all relevant information is taken on board. Reviewed on: 22nd October 2021

Reply from Newbury Building Society HI - thank you for your kind words and for taking time to provide feedback - we appreciate it. Our colleagues are always so pleased to hear feedback like this. Response date: 4th November 2021

Great mortgage lender

Positive experience with Newbury Building Society, every step on the way. Great! Reviewed on: 19th October 2021

Reply from Newbury Building Society Hi - thank you for taking time to provide feedback - we appreciate it! Response date: 4th November 2021

Completely Hassle free

The Newbury Building Society was recommended by our IFA. The whole process of obtaining a mortgage went like clockwork. The communication from staff at the Newbury on the phone, by email and letter was exemplary. Reviewed on: 18th October 2021

Reply from Newbury Building Society Hi - thank you for taking time to provide feedback and for your kind words - it is much appreciated by us all. Response date: 4th November 2021

The support provided has been exemplary in all areas

We have very little cause to contact Newbury Building Society because our mortgage has always run well. When we recently made an overpayment enquiry, it was refreshing to have someone answer the phone promptly and deal with our enquiry swiftly with confirmation received by post the next day. Cannot fault the service. Reviewed on: 18th October 2021

Reply from Newbury Building Society Hi - thank you for this feedback - we share comments with the team involved and it does make their day. Many thanks for taking the time to do this. Response date: 4th November 2021

Easily approachable and highly competent.

Difficulties arose with a Land Registry issue and the manner in which this was resolved was quite superb. Reviewed on: 18th October 2021

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we appreciate it. Response date: 4th November 2021

Brilliant

Applied for a new mortgage, easy to do, progressed in a timely way, good rates and polite staff Reviewed on: 15th October 2021

Reply from Newbury Building Society Thank you for your feedback - we really appreciate it! Response date: 15th October 2021

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