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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.77 (1267 reviews)

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4.76

Based on 1,267 reviews, last reviewed 21st Feb 2025

14% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Happy mortgage broker I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Latest lowest rating:

2

On on completion day there were problems... On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was... Read more Reviewed on: 14th February 2025

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About this product

Buying a house is an exciting step in anyone’s life, but securing the right mortgage product can be a difficult part of the process. We collect Newbury Building Society mortgage reviews to help you make an informed decision when choosing a mortgage lender.

Newbury Building Society is an independent, mutual building society, offering a wide variety of mortgage products. When searching through mortgage options, make sure you’re confident that you understand the terms, conditions and interest rates. Always contact the lender or an independent advisor if you need help understanding your options.

Are you interested in Newbury Building Society mortgages? Find out what homeowners have to say about their experience with the lender by reading our reviews. Learn which product they currently have and whether they have been satisfied with their choice. Find out more about the application process and how supportive the lender is with its customers. Be confident in your mortgage lender by reading our Newbury Building Society mortgage reviews.

Did Newbury Building Society help you purchase your home? Share your experience with others on Smart Money People. Tell us about the application process: did it run smoothly or were there perhaps more hurdles than you’d anticipated? Was the mortgage process easy to understand? Has the lender kept you informed of any important mortgage news or changes? Would you recommend the lender to family and friends? Whether good or bad, write a Newbury Building Society mortgage review today.

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Newbury Building Society Mortgages reviews (1267)

Above The Rest

Very efficient and professional staff and very good with products and rates in the sector of the mortgage world I operate in. If I cannot recommend them to a client, it is quite a disappointment. Reviewed on: 30th March 2021

Friendly, family Building Society

NBS look after their Staff as well as their Customers. Reviewed on: 30th March 2021

Excellent service

Ours was a complex request and Karen at The Newbury went above and beyond what we expected in finding and assisting us throughout the entire process. Reviewed on: 28th March 2021

Applying for a Mortgage in later life

Tremendous service from start to finish. Once she heard I had arranged a mortgage with Newbury Building Society, my solicitor said that it would all be handled really efficiently - and she was absolutely right! I am so fed up with many firms blaming Covid for their poor service levels - they would do well to learn from the Newbury BS. This is what great Customer Service looks like. The icing on the cake was the delivery of the Survival Box today - some much needed goodies after a hectic few days of moving and unpacking! Reviewed on: 26th March 2021

Reply from Newbury Building Society HI Anne - thank you so much your kind words and for taking the time to leave feedback for us. We really appreciate it. Happy new home! Response date: 29th March 2021

Professional, personal and a very high standard of customer service

Throughout every dealing that we have had with Newbury Building society over the past almost four years in connection with our mortgage, we have always been dealt with immediately, professionally and matters have been actioned faultlessly and most importantly for us, each and every time we are genuinely made to feel a valued customer and that wherever possible, our requirements are met and therefore we feel that we receive a very personal service which from our experience, is very rare indeed in this field and as a result, Newbury Building society employees, their managers and members, should feel very proud of this achievement and in our view, deserve to again be recognised within the British banking awards. Reviewed on: 26th March 2021

Reply from Newbury Building Society Hi Kevin, thank you very much for your kind words and for taking the time to provide feedback - we all appreciate it and share the feedback with all our colleagues. Thank you! Response date: 29th March 2021

Impressed.

Efficient and helpful through the whole process. Reviewed on: 23rd March 2021

Reply from Newbury Building Society Hi Glynis, thank you for taking the time to provide feedback, we appreciate it. Response date: 24th March 2021

Great service

Friendly, knowledgeable staff. Great to have a face to talk to. Opening an account was so hassle free. Reviewed on: 19th March 2021

Simple and straightforward

Needed to increase our existing mortgage for further house repairs. The process was simple and straightforward from an incredibly helpful advisor. The rate offered was very competitive and everything went through as promised. A totally positive experience thank you. Reviewed on: 19th March 2021

Reply from Newbury Building Society Hi Peter, we're delighted to hear of your positive experience. Thank you for your feedback. Response date: 22nd March 2021

Absolutely Superb Customer Service!

Simply fantastic friendly and helpful on each and every visit! Reviewed on: 19th March 2021

Absolutely Superb Customer Service!

I decided to change my mortgage supplier from a very large national society to The Newbury Building Society quite a few years ago. The main reason being was that I never felt valued and was treated as just a number and not a person. The Newbury is so very different. On each and every occasion I have had to deal with them, I have found them very friendly and ever so helpful. The offer superb customer service. I have recently repaid my mortgage. I would give the highest recommendation to anyone who is looking to take out a mortgage to go to the Newbury Building Society as they are simply the best! Reviewed on: 19th March 2021

Reply from Newbury Building Society Hi Barry, thank you so much for your kind words! We really appreciate it. Response date: 22nd March 2021

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Newbury Building Society: Mortgages reviews

14% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1267)

Above The Rest

Friendly, family Building Society

Excellent service

Applying for a Mortgage in later life

Professional, personal and a very high standard of customer service

Impressed.

Great service

Simple and straightforward

Absolutely Superb Customer Service!

Absolutely Superb Customer Service!

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There's still more to see!

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