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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (1363 reviews)

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4.80

Based on 1,363 reviews, last reviewed 2nd Mar 2026

53% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great Mortgage Lender to have. A great Mortgage Lender to have supporting your lifestyle. We have had our Mortgage with Newbury Building Society for many years now. Having recently ... Read more Reviewed on: 2nd March 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1363)

Thank you

Thank you for all ofmyour assistance is increasing our.mortgage. Great service. Reviewed on: 24th September 2021

Reply from Newbury Building Society Hi - you are welcome - thank you for taking the time to leave feedback. Response date: 27th September 2021

New customer

I have been really pleased with the prompt and efficient service from the customer care team. Reviewed on: 24th September 2021

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it and we will share your comments with our colleagues. Response date: 27th September 2021

Excellent

Without your uncomplicated professional help we would not been able to build our house. Our final payment was delayed past the end by date by a third party which did not create a drama. I do not fully understand why on this type of loan/mortgage why there is a critical end date as you are getting interest payed and there is always the option of selling the property if there is a default in payments. ( Not a criticism, just a question ) Reviewed on: 22nd September 2021

Great communication and easy to proceed with.

Friendly and really efficient service. A breeze to get the right mortgage product. Reviewed on: 20th September 2021

Reply from Newbury Building Society Hi - thank you for taking the time to provide feedback - we are so pleased to hear this and we appreciate it! Response date: 20th September 2021

Excellent and efficient

Everything worked very well and was clear to understand. The only problem that arose was that my mortgage offer was lost in the post and never arrived . My solicitor helped me out by sending me a copy of her copy of my mortgage offer which I completed and used instead. I understand you sent the offer out to me second-class post but it still has not arrived. I would recommend actual offers are sent out first-class post which should arrive next day. Reviewed on: 20th September 2021

Reply from Newbury Building Society Hi - thank you for taking the time to provide this feedback - we are sorry to hear that your offer has not arrived, we will look into this and will share your comments with the team that deals with the process here. Thank you - pleased to hear that you were able to proceed. We will look at this going forward and appreciate you letting us know. Response date: 20th September 2021

New Mortgage

Our experience was very positive. The whole process was well organised and efficient and we would like particularly to acknowledge the help provided by Kayleigh and Charlotte. Reviewed on: 17th September 2021

Reply from Newbury Building Society Thank you for taking time to provide feedback - Charlotte and Kayleigh will be so pleased to hear this. Response date: 17th September 2021

Remortgaging my flat

Been such an easy process to rearrange my mortgage and all on line through e-mails. Reviewed on: 17th September 2021

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we appreciate it. Response date: 17th September 2021

straightforward application

very good service & prompt responses Reviewed on: 17th September 2021

Reply from Newbury Building Society Hi We appreciate you taking the time to leave feedback - thank you Response date: 17th September 2021

Very helpful & friendly made everything easy to understand

Liked the continuity of speaking to the same person each time…always very helpful leading to a stress free experience. Reviewed on: 15th September 2021

Reply from Newbury Building Society Hi - thank you for taking time to provide feedback - we appreciate it. Response date: 15th September 2021

New Mortgage Application

Application straight forward, decision quick all handled by our mortgage consultant Reviewed on: 14th September 2021

Reply from Newbury Building Society Hi - thank you for taking time to provide feedback for us - we appreciate it. Response date: 15th September 2021

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Newbury Building Society: Mortgages reviews

53% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1363)

Thank you

New customer

Excellent

Great communication and easy to proceed with.

Excellent and efficient

New Mortgage

Remortgaging my flat

straightforward application

Very helpful & friendly made everything easy to understand

New Mortgage Application

Review Newbury Building Society: Mortgages now

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