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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (1401 reviews)

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4.85

Based on 1,401 reviews, last reviewed 21st Jul 2026

10% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

A great and professional service Our experience has been excellent with all communications clear and acted upon in a timely way. The process from end to end was undertaken effectively... Read more Reviewed on: 21st July 2026

Latest lowest rating:

1

Newbury Building Society Unhelpful We have had a mortgage with Newbury for years and have never missed a payment so when it came to renewing the mortgage for another 2 years they became... Read more Reviewed on: 4th January 2026

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Mortgages reviews (1401)

New Mortgage Application

We selected Newbury B.S. because the apply a flexible approach to lending. They were willing to accommodate our specific requirement of having a dual mortgage but a single ownership Reviewed on: 13th November 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - we appreciate it! Response date: 15th November 2021

Straight forward and easy application

We already had a mortgage with Newbury Building Society and we applied to transfer it to our new property. The transaction could not be simultaneous and there is likely to be a difference of four weeks. We have been charged An early redemption fee which is apparently not refundable. Why couldn’t’ the existing mortgage just be continued if the monthly interest was paid.? Reviewed on: 13th November 2021

Reply from Newbury Building Society Hi - if you can contact us we can look into your circumstances for you - please email marketing @newbury.co.uk Response date: 15th November 2021

Excellent service from all staff

The mortgage process was made extremely easy. Very Impressed Reviewed on: 12th November 2021

Reply from Newbury Building Society Hi - thank you for taking the time to leave feedback - we appreciate it. Response date: 15th November 2021

Fast, efficient and a great deal!

Even though we are an existing customer, we were really pleased with the mortgage advisor and the products recommended. Communication was excellent at every stage and the turnaround time was quite fast overall. We are very happy with the whole experience and can highly recommend the NBS. Reviewed on: 12th November 2021

Reply from Newbury Building Society Hi Colin, thank you for taking time to leave feedback - we do appreciate it. Response date: 12th November 2021

Personal service

My financial advisor identified Newbury as a potential lender for an interest only mortgage for me. Effortless process, great communication and a personal service. Thank you Newbury. Reviewed on: 6th November 2021

Reply from Newbury Building Society Hi - thank you for your kind words and for taking time to leave feedback. We appreciate it. Response date: 8th November 2021

5th time of using NBS

As always expert service from Eve McDowell, our 5th transaction. Reviewed on: 5th November 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we really appreciate it and Eve will be so pleased to hear this. Response date: 5th November 2021

Excellent customer service, very helpful and efficient.

Got a a phone call and email to say we needed to change our Mortgage Product and it will save us money too which was nice to hear. All sorted fast and efficiently, everything explained thoroughly. It’s good to deal with a local Building Society that we can easily contact or visit if we have any problems too. Reviewed on: 5th November 2021

Reply from Newbury Building Society Hi - thank you so much for taking time to leave feedback and for your kind words. We appreciate it. Response date: 5th November 2021

Excellent service

Newbury could not have been more helpful and considerate. Reviewed on: 5th November 2021

Reply from Newbury Building Society Hi - thank you for your kind words and for taking the time to leave feedback for us. Response date: 5th November 2021

Helpful & Informative

I recently switched my self-build mortgage to a residential one. The adviser that I spoke to was friendly, informative and understanding of my needs. I was able to switch to a product which is perfect for me. Would happily recommend! Reviewed on: 4th November 2021

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we really appreciate it. Response date: 4th November 2021

Excellent service

From initial engagement with Eve, support from Hannah in underwriting, to interaction with any staff at The Newbury, the service provided during our self build, novation of our mortgage from Self Build to Repayment and the subsequent additional facility to consolidate mortgages on two properties into one has been nothing but excellent. Other service organisations, particularly in the financial sector should try and emulate the customer experience and superb service. A stand out organisation compared to their peers. Reviewed on: 29th October 2021

Reply from Newbury Building Society Thank you so much for your kind words and for taking the time to leave feedback for us. Eve and Hannah will be so pleased to hear your comments - we really appreciate it. Response date: 29th October 2021

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Newbury Building Society: Mortgages reviews

10% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Newbury Building Society: Mortgages now

Newbury Building Society Mortgages reviews (1401)

New Mortgage Application

Straight forward and easy application

Excellent service from all staff

Fast, efficient and a great deal!

Personal service

5th time of using NBS

Excellent customer service, very helpful and efficient.

Excellent service

Helpful & Informative

Excellent service

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Savings

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