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Newbury Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.78 (1341 reviews)

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4.80

Based on 1,341 reviews, last reviewed 2nd Jan 2026

10% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

I found Newbury BS easy to deal with and professional. I found Newbury BS easy to deal with and professional. During the period of the mortgage we had no problems at all. Reviewed on: 2nd January 2026

Latest lowest rating:

1

*AVOID* Undervalued new build / cost £12k to leave them Newbury provided a self-build product and during the build and undervalued the build and refused to provide next tranche of cash so I had to take a pe... Read more Reviewed on: 24th October 2025

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About this product

Newbury Building Society have been in the mortgage industry for over 165 years.

Appointments with qualified mortgage advisers can be over the phone, videocall or in branch. Newbury Building Society can help with mortgages in a wide range of circumstances including first time buying, retirement, self employed and buy to let.

Newbury Building Society reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Mortgages reviews (1341)

Review of the Newbury Building Society, Mortgages:

Friendly, helpful and knowledgable

Staff are friendly and helpful whenever i go there. Good knowledge of their products. Reviewed on: 25th September 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 1st October 2024

Easy mortgage change

Very helpful staff and easy to understand their processes. Changing my mortgage was very straightforward. Possibly not the most competitive rates, but suited our situation. Reviewed on: 14th March 2025

Reply from Newbury Building Society Thank you very much for taking the time to leave us a review, we're glad you had a positive experience with us. Response date: 14th March 2025

Newbury Building Society excellent customer service.

Angela Bradshaw, the mortgage representative, Explained the process in a clear and concise manner. She was friendly yet professional. The information she provided helped us make an informed decision regarding our refinance. I would recommend them for there excellent customer service and their products. Reviewed on: 7th March 2025

Reply from Newbury Building Society Thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Angela, who will be so pleased to hear them. Response date: 12th March 2025

Excellent service and facility

Both on setting up the mortgage - and then on its ceasing I was able to speak with people at the Society, all of whom were very helpful in guiding me through the procedures etc. Reviewed on: 7th March 2025

Reply from Newbury Building Society Hi Nicholas, we appreciate you taking the time to leave us a review, we're glad you had a positive experience with us. Response date: 12th March 2025

Very good service, all the staff very helpful

Very good service, all the staff very helpful Reviewed on: 1st March 2025

Reply from Newbury Building Society Hi Elizabeth, thank you very much for taking the time to leave us a review, we're glad you had a positive experience with us. Response date: 4th March 2025

Happy mortgage broker

I have used Newbury for my clients on several occasions they have always been excellent Reviewed on: 21st February 2025

Reply from Newbury Building Society Hi Damien, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 25th February 2025

All good

All good really helpful building society Reviewed on: 21st February 2025

Reply from Newbury Building Society Hi, we really appreciate you taking the time to leave us a review, we're glad you had a positive experience with us. Response date: 12th March 2025

On on completion day there were problems...

On completion day, additional documents were needed from our conveyancer although we received a welcome email the day before telling us everything was ready. Completion was delayed by 1.5 hours and it was a very stressful time. The sellers up the chain were threatening to charge us interest. Newbury need to make sure that everything is in place for the loan before completion day. This has knocked our confidence Reviewed on: 14th February 2025

Reply from Newbury Building Society Hi Julie, we are sorry to hear that your experience was worrying - we understand and our Customer Service team will be in touch as they will look into what caused this. Response date: 4th March 2025

Great mortgage journey with the team

From start to finish on the mortgage journey the team were very responsive and it was lovely to speak with the team on any questions we had. Reviewed on: 14th February 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreciate it. Response date: 17th February 2025

Completion delay

Good up to completion. New compliance officer demanded additional paperwork delaying the completion. Very stressful and should not have happened. Reviewed on: 14th February 2025

Reply from Newbury Building Society Thank you for taking the time to leave feedback Andrew, we do appreciate it. Apologies for the delay and thanks for bringing it to our attention. Response date: 12th March 2025

Great service

From start to end of process all staff were excellent with high customer service skills Thanks Reviewed on: 7th February 2025

Reply from Newbury Building Society Hi Guy, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th February 2025

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