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Newbury Building Society: Savings reviews

View other Newbury Building Society products
4.86
Based on 7,217 reviews, last reviewed 21st Feb 2025
3% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
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Latest highest rating:

5

Went in three times before making a decision,staff a... Went in three times before making a decision,staff always friendly and informative.Listerned to what I wanted unlike the service I have been getting a... Read more Reviewed on: 21st February 2025
Suki S's avatar
Suki S

Latest lowest rating:

1

In branch service review Very unfriendly to disabled people. All the seating is too local and I hurt myself. Reviewed on: 31st December 2024
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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (7217)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

1
I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021
Konstantinos's avatar
Konstantinos
Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021
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Newbury Building Society

In branch service review

5
They go out of their way to help. Reviewed on: 31st January 2025

In branch service review

5
Friendly staff and good knowledge of products available. Reviewed on: 31st January 2025

In branch service review

4
Not sure about online transactions. Reviewed on: 31st January 2025

In branch service review

5
Approachable, friendly staff. Easy to make an appointment in person. Reviewed on: 31st January 2025

In branch service review

5
On a few occassions I've been here the staff have been very pleasant and helpful. Reviewed on: 31st January 2025

In branch service review

5
Local branch, rarely await attention, friendly staff. Reviewed on: 31st January 2025

In branch service review

5
A first class interview. Very friendly. Reviewed on: 31st January 2025

In branch service review

5
It was calm, clear and informative. I've ended up with 3 new products to my savings in. Reviewed on: 31st January 2025

In branch service review

4
Staff very helpful sorting out a suspicious withdrawal from my account. Reviewed on: 31st January 2025

In branch service review

3
Get rid of passbooks - it's 2025!!. Reviewed on: 31st January 2025

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