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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.87 (7217 reviews)

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4.86

Based on 7,217 reviews, last reviewed 21st Feb 2025

3% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Went in three times before making a decision,staff a... Went in three times before making a decision,staff always friendly and informative.Listerned to what I wanted unlike the service I have been getting a... Read more Reviewed on: 21st February 2025

Latest lowest rating:

1

In branch service review Very unfriendly to disabled people. All the seating is too local and I hurt myself. Reviewed on: 31st December 2024

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (7217)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021

Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021

In branch service review

Always kind, friendly staff. Vyas always a pleasure to be served by you. Great service. Reviewed on: 31st December 2024

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 10th January 2025

In branch service review

I like the friendliness and helpful staff. Reviewed on: 31st December 2024

In branch service review

Easy access to high street branch and friendly staff. Reviewed on: 31st December 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 10th January 2025

In branch service review

Each transaction is very easy and with very friendly staff. Reviewed on: 31st December 2024

In branch service review

Very unfriendly to disabled people. All the seating is too local and I hurt myself. Reviewed on: 31st December 2024

Reply from Newbury Building Society We are sorry to hear the waiting area seating was too low for you. We will look into your feedback and what alternatives we can put in place, in the meantime we have a very comfortable booth with higher level seating that you are welcome to use or please ask one of the team who can provide you with a more suitable chair. Response date: 10th January 2025

In branch service review

So helpful to have face-to-face contact. Reviewed on: 31st December 2024

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 10th January 2025

In branch service review

Very clear information, and answered all the questions. Reviewed on: 31st December 2024

In branch service review

Helpful and courteous staff. Very efficient. Reviewed on: 31st December 2024

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 10th January 2025

In branch service review

Very accessible, helpful and friendly staff, very patient - enjoyable experience. Reviewed on: 31st December 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 10th January 2025

In branch service review

Appointment was on time and professional and friendly. Reviewed on: 31st December 2024

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Newbury Building Society: Savings reviews

3% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Savings reviews (7217)

Newbury Building Society are time wasters

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

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