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Newbury Building Society: Savings reviews

View other Newbury Building Society products
4.89
Based on 8,634 reviews, last reviewed 1st Jan 2026
14% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
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1%
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0%
See only 1 star reviews
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Latest highest rating:

5

Great customer service A great friendly set of staff that were happy to answer questions and help make the process of opening a new account really pleasant Reviewed on: 1st January 2026
Andreas M's avatar
Andreas M

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025
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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8634)

Review of the Newbury Building Society, Savings:

Excellent experience at the Winchester branch.

5
We had an excellent customer experience in the Winchester branch on two occasions opening savings accounts as new customers. Really welcoming, informative and patient branch manager who talked everything through with us without pressure. Excellent telephone support when there were difficulties accessing emailed passcodes. Apart from the frustration of multiple codes appearing online and not being accepted, we felt we were always in safe hands with immediate human responses and no delays, or automated robot morons which has been our experience elsewhere. We are very pleased to be Newbury customers. Reviewed on: 26th April 2025
Marie T's avatar
Marie T
Reply from Newbury Building Society Hi Marie, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with the Winchester branch team, who will be so pleased to hear them. Response date: 28th April 2025
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Newbury Building Society

In branch service review

5
Explained information very well. Reviewed on: 31st December 2025

In branch service review

5
Excellent service, very helpful!. Reviewed on: 31st December 2025

In branch service review

5
Brilliant service from all members of staff. Reviewed on: 31st December 2025

In branch service review

5
Staff are all really professional - good service. Reviewed on: 31st December 2025

In branch service review

5
They couldn't do better. Very helpful and happy staff. Reviewed on: 31st December 2025

In branch service review

5
Kellie was welcoming and able to give information. Will need to return to conclude. Reviewed on: 31st December 2025

In branch service review

5
Would like issues over my accounts to be handled in branch rather than having to telephone savings team. Reviewed on: 31st December 2025

In branch service review

5
Staff are always helpful and welcoming. Reviewed on: 31st December 2025

In branch service review

4
Some interest rates are very good like the instant access ISA, especially for seniors. Reviewed on: 31st December 2025

In branch service review

5
Perfect location for us to interact with 5 days a week (and Saturday). Felt comfortable and trusting. Reviewed on: 31st December 2025

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