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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8674 reviews)

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4.89

Based on 8,674 reviews, last reviewed 27th Feb 2026

65% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

New member but everyone has been so helpful. New member but everyone has been so helpful. Love the face to face experience and I get a real passbook Reviewed on: 26th February 2026

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8674)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021

Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021

In branch service review

Great to be able to visit excellent service. Reviewed on: 28th November 2025

Reply from Newbury Building Society Thank you for your kind words. We’re delighted you had a great experience with Newbury Building Society. Response date: 2nd December 2025

In branch service review

Tasha was extremely helpful and explained everything clearly. Reviewed on: 28th November 2025

Reply from Newbury Building Society We’re so pleased Tasha could assist you. Thank you for sharing your experience with us. Response date: 2nd December 2025

In branch service review

Friendly, accessability/disabled friendly. Excellent interest rates. Reviewed on: 28th November 2025

Reply from Newbury Building Society Your feedback brightened our day. We’re glad we could meet your expectations. Response date: 2nd December 2025

In branch service review

I like being able to speak to a person. Reviewed on: 28th November 2025

Reply from Newbury Building Society We’re so happy to hear you’re pleased with our service. Thank you for being a valued customer. Response date: 2nd December 2025

In branch service review

Staff always helpful and professional. Good clear advice. Reviewed on: 28th November 2025

Reply from Newbury Building Society We’re so pleased to hear you’re satisfied with the support you received. Thank you for choosing us. Response date: 2nd December 2025

In branch service review

Laura was amazing and so helpful. Reviewed on: 28th November 2025

Reply from Newbury Building Society We’re delighted to hear Laura made such a positive impact. Thank you for letting us know. Response date: 2nd December 2025

In branch service review

Great service as usual! Not sure about this year's calendars. Reviewed on: 28th November 2025

Reply from Newbury Building Society Your feedback brightened our day. We’re glad we could meet your expectations. Response date: 2nd December 2025

In branch service review

Do not like the calendars this year. Too corporate. Reviewed on: 28th November 2025

Reply from Newbury Building Society Thank you for your feedback. We’re sorry your experience wasn’t perfect and we’ll use your comments to improve. Response date: 2nd December 2025

In branch service review

Ana is always helpful and very cheery. Reviewed on: 28th November 2025

Reply from Newbury Building Society Thank you for recognising Ana's efforts. We’ll make sure your kind words are shared with them. Response date: 2nd December 2025

In branch service review

Very efficient and good explanation of scam concerns. Reviewed on: 28th November 2025

Reply from Newbury Building Society Your feedback brightened our day. We’re glad we could meet your expectations. Response date: 2nd December 2025

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Newbury Building Society: Savings reviews

65% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Savings reviews (8674)

Newbury Building Society are time wasters

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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