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Newbury Building Society: Savings reviews

View other Newbury Building Society products
4.89
Based on 8,635 reviews, last reviewed 6th Jan 2026
13% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Newbury - a real mutual Building Society for savers. The customer assistants are helpful, friendly, knowledgeable and polite. The whole process of setting up a savings account was easy and reassuring. It... Read more Reviewed on: 6th January 2026
Paul K's avatar
Paul K

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025
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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8635)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

1
I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021
Konstantinos's avatar
Konstantinos
Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021
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Newbury Building Society

In branch service review

5
Good to be able to talk to a person. Reviewed on: 31st December 2025

In branch service review

5
Explained every step clearly so no need for improvement. Reviewed on: 31st December 2025

In branch service review

5
Professional, empathetic, organised, excellent service provided. Reviewed on: 31st December 2025

In branch service review

5
They explain so you can understand and are just lovely. Reviewed on: 31st December 2025

In branch service review

5
You have it perfect as far as I am concerned. Reviewed on: 31st December 2025

In branch service review

5
Local to where I live and accessible. Reviewed on: 31st December 2025

In branch service review

5
Paula was great and very informative. Reviewed on: 31st December 2025

In branch service review

5
No improvement - Vyas was wonderful. Reviewed on: 31st December 2025

In branch service review

5
Always helpful, friendly service. Reviewed on: 31st December 2025

In branch service review

5
Renata was extremely helpful and super efficient. Reviewed on: 31st December 2025

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