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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8674 reviews)

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4.89

Based on 8,674 reviews, last reviewed 27th Feb 2026

65% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

New member but everyone has been so helpful. New member but everyone has been so helpful. Love the face to face experience and I get a real passbook Reviewed on: 26th February 2026

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8674)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021

Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021

In branch service review

Customer service is so personal and welcoming - the team are very helpful always, really appreciate it!. Reviewed on: 30th September 2025

Reply from Newbury Building Society Thank you for taking the time to leave such a positive review – it means a lot to us. Response date: 3rd October 2025

In branch service review

Helpful, friendly staff. Knowledgable about the products. Reviewed on: 30th September 2025

Reply from Newbury Building Society We’re so glad we could help and appreciate you letting us know. Response date: 3rd October 2025

In branch service review

Human touch, proper passbooks and a local branch. When any of these stop, I take my money out!. Reviewed on: 30th September 2025

Reply from Newbury Building Society Thank you for your continued trust in Newbury Building Society – we’re always here to help. Response date: 3rd October 2025

In branch service review

I went to a well known high street bank, everything is automated, no human touch. You are avoided and your request is refused. Reviewed on: 30th September 2025

Reply from Newbury Building Society We really appreciate your feedback and are glad we could support you. Response date: 3rd October 2025

In branch service review

Pleasant evironment, great staff and excellent customer service. Reviewed on: 30th September 2025

Reply from Newbury Building Society We’re so glad you’re happy with our service and we’re always here if you need us. Response date: 3rd October 2025

In branch service review

Lovely staff at the Winchester branch. Always welcomed with a smile. Reviewed on: 30th September 2025

Reply from Newbury Building Society It’s great to know our Winchester team made a positive impression – thank you for your review. Response date: 3rd October 2025

In branch service review

Kellie is always so patient with my dad (he's abit slow) she is always so kind and helpful. Lovely woman!. Reviewed on: 30th September 2025

Reply from Newbury Building Society We’re delighted to know you had a positive experience and we’ll pass your comments on to Kellie. Response date: 3rd October 2025

In branch service review

Lovely team in Thatcham very helpful. Reviewed on: 30th September 2025

Reply from Newbury Building Society It’s great to know our Thatcham team made a positive impression – thank you for your review. Response date: 3rd October 2025

In branch service review

Raffaele was very helpful in my appointment, I made a good decision coming to NBS. Reviewed on: 30th September 2025

Reply from Newbury Building Society It’s great to know Raffaele made a positive impression – thank you for your review. Response date: 3rd October 2025

In branch service review

Face to face and passbooks! Efficient, friendly, great. Reviewed on: 30th September 2025

Reply from Newbury Building Society We’re thrilled to hear this and grateful you took the time to share your experience. Response date: 3rd October 2025

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Newbury Building Society: Savings reviews

65% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Savings reviews (8674)

Newbury Building Society are time wasters

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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