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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8697 reviews)

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4.88

Based on 8,697 reviews, last reviewed 23rd Apr 2026

89% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Very helpful and kind even given a cuppa while makin... Very helpful and kind even given a cuppa while making transactions Reviewed on: 23rd April 2026

Verified source

Latest lowest rating:

2

I am trying to get online with no luck despite being... I am trying to get online with no luck despite being in touch with Newbury branch Reviewed on: 14th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Savings reviews (8697)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

Over. 55s

Very quick and helpful tnats all that i have to say Reviewed on: 10th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 10th March 2023

Unacceptably slow

Opening a new Senior Saver account seemed to be quick and I could see it on line but it was several days before I was sent a secure message to say that the account had been approved. What was happening during that time when it seemed all to have been done during the online opening process. Why so slow when other organisations are instant. Also the account receives instant faster payments but the funds don't appear online until close of business. And why the 2 week delay before money can be withdrawn? All these seem traits of accounts in the 1970s not 2023 Reviewed on: 10th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreicate it. We would like to understand more about your experience to explore how we can improve the communication on the process - please do contact us marketing @newbury.co.uk Response date: 10th March 2023

Good rates and good service.

Good rates and good service. Arranging the on-line service was straightforward. Reviewed on: 10th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 10th March 2023

Slow again with messgaes

Account opened & funded in reasonable time, problem with entering details via online application form resolved quickly but still waiting for confirmation message promised a week ago 3/3/23 Reviewed on: 10th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. We are sorry there is a delay in responses - please do contact us at marketing @newbury.co.uk and we will investigate this. Response date: 10th March 2023

New savings account

Had a difficult start, the account got locked even before it was up and running, and it took several phone calls to get it unlocked, , could have been a far easier process, room for vast improvements Reviewed on: 10th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. We are sorry to hear there were issues and would like to understand what happened to ensure we can improve this. Please do email us at marketing @newbury.co.uk Response date: 10th March 2023

The lady was very helpful

She was very thorough and met all my needs. Reviewed on: 10th March 2023

Reply from Newbury Building Society Hi, thank you for taking the time to leave us a review, we appreciate it. Response date: 10th March 2023

Great interest rates for loyal customers

Love that NBS increases interest rates on savings regular to reflect latest changes so you can leave your funds in one place. Reviewed on: 9th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 10th March 2023

Back office delays

Has taken six weeks to open and transfer an ISA due to NBS back office failures. Confusion as to whether NBS have funds or not. Have had to contact original ISA provider to resend information originally sent five weeks previously. Reviewed on: 9th March 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we are sorry that you have experienced delays - we will review what happened here, please do contact us so that we can understand what went wrong. Response date: 10th March 2023

Qpening a new account

Super Efficient , Quick and Straight foreward Reviewed on: 8th March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 8th March 2023

Slow to open account

Took a week to fully open the account. Confusing instructions regarding the need for a verfication code. My account was visible from day one despite the instruction 'If you are unable to see your savings accounts, this is because you have not yet entered your verification code. This is the final security check before you can manage your accounts and personal information online.' I tried twice to transfer money in and each time it was returned. However they did respond quickly when I messaged them about the problem, and their interest rates are competitive. Reviewed on: 8th March 2023

Reply from Newbury Building Society Thank you for taking time to provide feedback. We will be taking your feedback and reviewing instructions to make the process clearer and apologise for the delay in this. Response date: 8th March 2023

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