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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8794 reviews)

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4.89

Based on 8,794 reviews, last reviewed 12th Sep 2026

19% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

First Rate Customer Experience Telephone support (for recovering my profile), was quickly and efficiently completed. Using Secure Messages (when I had a few questions), was a simila... Read more Reviewed on: 12th September 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8794)

Friendly and professional

Jane was brilliant setting up a new savings account, hassle free and quickly done. Reviewed on: 28th March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Jane, who will be so pleased to hear them. Response date: 29th March 2023

Good friendly service as usual

Dropped into branch to open another account. At first I was told to make an appointment which seems daft as there were three staff and no other customers there. As an existing member of Newbury and with photo ID, I explained that I have other calls on my time and that really we should be able to conduct the business immediately. Then suddenly we could, very easily so I left happy and with my new account open. Still don’t get why making an appointment for a future date was initially suggested, please remember that your customers may age better things to do with their time. Reviewed on: 27th March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. We will be sure to share your comments with the relevant teams to see how we can improve on this, thank you. Response date: 29th March 2023

Felt like being questioned by a police

I had a phone appointment with a lady in Abingdon branch (2.30pm on the 27th March 2023) to open an account for my daughter. She was 7minutes late to call which she apologised. Then she wasn't sure how or where I need to show her birth certicifate in order to open the account. Then she kept asking if this is my money or my daughter's money. I said this is my money to give it to my daughter, but she said I can't put my money there unless it's my daughter's money. But how else a toddler can earn money if it's not from someone else? It is my money, but why I can't give it to my daughter? The way of her communication felt like I was questionned by a very rude police with lots of judgement from a White person. I can't believe this would happen to me, with NBS. This is probably the worst banking experience I ever had living in this country for 15 years. She's lack of basic communication training, or any cultural awareness. We do gift money to our children, which might not be the British tradition but this is quite common in other part of the world. To avoid other people like me having the same experience, I decided to write down this review. This is really not acceptable. I like Newbury building society and I'm local, other staff who helped me previously were friendly and helpful. When I said I wasn't happy to open this bank account anymore and I want to stop this conversation - she was still over-talking me for more than 1 minuste as if she's the superior and I just had to listen. I had to hang up the phone. How can any customer service staff, in any industry, in any country act like that, and expect people to think they have done a good job?? Honestly, this is not acceptable. Someone needs to tell her that. This is ruining customer experience and business reputation. I felt like being bullied really. Reviewed on: 27th March 2023

Reply from Newbury Building Society We are extremely sorry for the very poor experience you have received and for the way you have been made to feel. As part of the savings application process, we ask questions relating to the source of funds for regulatory reasons and to ensure we are recommending the right type of account. This is the case for all customers. It should be asked in a sensitive way, taking into consideration individual circumstances. We have asked a Senior Manager to contact you so we can fully investigate and take the relevant action to ensure other customers do not have the same experience. Response date: 28th March 2023

Excellent service.

The person who dealt with my account was very helpful, knowledgeable and friendly, so nice to deal with a human being. Thank you for all of your advice. Reviewed on: 27th March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 27th March 2023

Opening my first account (an ISA) with Newbury Building Society

The introduction to the Society, the process to be followed, and all potential accounts were explained very clearly in a friendly, complete, and professional way. I was asked several times if I had any questions and at no time did I feel pressured into making a decision which was very reassuring. There was also a good discussion on how the account would be managed and my request to transfer other ISAs into the same account in the future. I found the whole process a very satisfactory experience. Reviewed on: 27th March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 27th March 2023

Overall good

Overall happy with Service. It wasn’t perfect but it was good. I felt valued & helped. Although told on phone call, It would’ve been better if letter had reminded me to include Passbook in envelope to open new Savings Account. They had to call me to ask me to send it as I hadn’t included it. Reviewed on: 27th March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 27th March 2023

New accounts

Laura at the Alton branch was so helpful. Reviewed on: 26th March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Laura, who will be so pleased to hear them. Response date: 27th March 2023

Savings accounts

Charlotte was extremely helpful and explained about various options that would suit my needs. It was by the of chance l dropped into the NBS in Wokingham and l am very glad that l did and opened an account. Reviewed on: 25th March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Charlotte, who will be so pleased to hear them. Response date: 27th March 2023

Opening a savings account

Had an appointment to open an account. Sarah was prompt for our appointment and very helpful showing us all the options we could go with. Reviewed on: 25th March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 27th March 2023

Opening a new savings account

Faultless meeting went into the thatcham office exactly on time and with the help of Sarah the building society employee went through smoothly Reviewed on: 25th March 2023

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Sarah and the Thatcham branch, who will be so pleased to hear them. Response date: 27th March 2023

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