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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8705 reviews)

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4.88

Based on 8,703 reviews, last reviewed 25th Apr 2026

88% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Opening an Account We open another account. We were guide through the various options by 'B' which was a delightful experience. Paperwork completed in very competent man... Read more Reviewed on: 25th April 2026

Latest lowest rating:

2

I am trying to get online with no luck despite being... I am trying to get online with no luck despite being in touch with Newbury branch Reviewed on: 14th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Savings reviews (8705)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

Opening a savings account

We decided to open an account because of the good rate of interest and it couldn't have been easier. We were taken through the procedure by Ken at our local branch and it was all set up in half an hour - no fuss or bother. We wouldn't hesitate to recommend Newbury Building Society. Reviewed on: 26th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it and will be sure to share your comments with Ken, who will be so pleased to hear them. Response date: 27th February 2023

Opening an account online wev

Poor customer service when trying to open account online Reviewed on: 26th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we are sorry to hear that you experienced poor service and we would like to know more so that we can learn from what went wrong - please contact us at marketing @newbury.co.uk. Response date: 27th February 2023

Friendly , comfy office

Lovely member of staff,she was knowledgeable & helpful. Reviewed on: 25th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, and your kind words, we appreciate it. Response date: 27th February 2023

Excellent customer service

I visited your Abingdon branch to open a savings account. I was able to get an appointment without any delay, whereas other banks/ building societies I have contacted have been unable to offer me an appointment for months in some cases. At the appointment I was talked through all the accounts relevant to me so that I could compare them and make the right choice. The whole process was very easy and efficient and there are some great interest rates on offer. I have already recommended Newbury Building Society to friends and family. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, your kind words, and recommendations, we do appreciate it. We will be sure to share your comments with our colleagues in the Abingdon branch, who will be so pleased to hear them. Response date: 27th February 2023

Opening new savings acct

Very poor! Took 2 weeks to advise on how to make initial funding. Savings online log in erratic in allowing access. Needed to change memorable data twice. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback, we are sorry that the advice was delayed and we are looking into making this clearer to improve this. Response date: 27th February 2023

Very professional with a vrry hrlpful personal touch.

Cannot remember getting so relaxed and much at ease while business transaction was conducted. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and your kind words - we appreciate it. Response date: 24th February 2023

Rate Changes following BofE decisions

Generally good customer service but revisions to interest rates following base rate changes have been frustratingly slow compared to bigger competitors. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 24th February 2023

Easy

A well-informed customer services advisor made the process quick and easy. I set up 2 accounts which meet my needs. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 24th February 2023

Total Satisfaction

I was attended by Samantha James at the Abingdon branch. She was friendly, efficient, helpful and communicative. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Samantha, who will be so pleased to hear them. Response date: 24th February 2023

Senior saver opened

I recently opened a senior saver account online and transferred money from another account (non-Newbury) to it. The setting up process was quick, efficient and easy to follow. As was the setting up and transferring of funds into the account. I would highly recommend. Reviewed on: 24th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we appreciate it. Response date: 24th February 2023

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