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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.90 (8752 reviews)

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4.90

Based on 8,752 reviews, last reviewed 26th Jun 2026

54% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Savings Account I met Paula Jones yesterday and she was very informative, helpful and friendly Reviewed on: 26th June 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Savings reviews (8752)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

Easy to open account, customer services responded to enquiry quickly.

Would recommend to other customers. Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking the time to provide feedback, we appreciate it. Response date: 17th February 2023

Helpful friendly service

I wanted advice on the right accounts to open to give me some flexibility but also the best interest rates. This was delivered with a great deal of knowledge Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 17th February 2023

It took 10 days to open my account

I opened a new savings account but it was 10 days before I could deposit money into my account. Bad communication, excuses such 'we're very busy' people are off sick' meant that my savings were sitting in my current account (having moved them from my old low interest account) for 10 days. This is not acceptable. Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to provide feedback - we do appreciate it. We are sorry you had this experience, and we would like to contact you directly to discuss this. Please do email us at marketing @newbury.co.uk Response date: 17th February 2023

Opening new savings account

Trouble-free application on a nice website Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 17th February 2023

ISA account set up

Real person, prompt response and follow up Reviewed on: 17th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback Richard, we appreciate it. Response date: 17th February 2023

Savings advice

My appointment was very friendly and informative, The advice I received was uncomplicated and helpful Reviewed on: 16th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 17th February 2023

Good service

Advice on best savings account for myself. All options fully explained and when I proceeded was dealt with very professionally. Thank you Reviewed on: 16th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 17th February 2023

Account opening process

Relatively easy to open an ISA account. It could be improved by making the account opening process fully possible online rather than just in branch through in the post. Reviewed on: 16th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. We are working to improve this service and will update members when this is possible. Response date: 17th February 2023

Lovely staff

Basingstoke staff are a treasure Reviewed on: 16th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. We will be sure to share your comments with our colleagues in the Basingstoke branch, who will be so pleased to read them. Response date: 17th February 2023

My review was great, just what I needed. Lisa dealt with me professionally and efficiently.

I had spent a frustrating couple of hours trying to arrange a transfer of my isa with a couple of other financial institutions who were quite frankly hard work. Lisa totally took all the hassle out of the situation. Reviewed on: 15th February 2023

Reply from Newbury Building Society Thank you for taking time to leave feedback and for your kind words, we appreciate it and will be sure to share your comments with Lisa, who will be so pleased to hear them. Response date: 16th February 2023

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Newbury Building Society: Savings reviews

54% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Newbury Building Society Savings reviews (8752)

Really friendly, helpful staff and also easy to add funds by internet as well.

Easy to open account, customer services responded to enquiry quickly.

Helpful friendly service

It took 10 days to open my account

Opening new savings account

ISA account set up

Savings advice

Good service

Account opening process

Lovely staff

My review was great, just what I needed. Lisa dealt with me professionally and efficiently.

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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