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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8715 reviews)

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4.88

Based on 8,714 reviews, last reviewed 30th Apr 2026

80% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Love being able to deal with a real person, in this... Love being able to deal with a real person, in this case Samantha. Thank you! Reviewed on: 30th April 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Savings reviews (8715)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

Pleasant and helpful

I had to wait several days to get an appointment but when I went in to open an account yesterday they were very pleasant and helpful. Reviewed on: 25th November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 28th November 2022

Helpful advice and guidance

Daisy explained everything very clearly both in respect of the bond that I was asking about and about the new savings account for my husband and myself and told us what would happen. Reviewed on: 25th November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Daisy, who will be so pleased to hear them. Response date: 28th November 2022

opening new account

appointment was needed. staff member was on time and opening the account was straight forward Reviewed on: 25th November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review, we really do appreciate it. Response date: 25th November 2022

Very helpful staff

When I had a problem opening a new savings account it was a refreshing change to be able to talk to a real person. Gemma Loosen was cheerful, bright and very helpful, couldn't be more satisfied with NBS service. Reviewed on: 25th November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Gemma, who will be so pleased to hear them. Response date: 25th November 2022

Opening new account

Very straightforward and quick process Reviewed on: 25th November 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it Response date: 25th November 2022

Cash ISA

Rob was very friendly and explained everything we needed to know about our investment Reviewed on: 25th November 2022

Reply from Newbury Building Society Hi Mr Samways, thank you for taking time to leave feedback - we appreciate and will share your comments with Rob who will be pleased to hear them. Response date: 25th November 2022

Polite, professional and personable

Easy & simple process to set up an account via e-mail and internet. Really helpful customer staff at the end of a phone ( yes, real people and it only took a couple of minutes to speak to someone vs option 8, option 5, option 3, etc etc.) Thank you Reviewed on: 25th November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we appreciate it. Response date: 25th November 2022

Mrs

Highly recommend very east process and nice to speak to an indvidual on a Saturday morning unlike most banks and building society Reviewed on: 24th November 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 25th November 2022

Great products and even better customer service!

Maricel was great at explaining all the products available to me and ensuring everything was fully explained to me. Thank you! Reviewed on: 23rd November 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. We will be sure to share your comments with Maricel, who will be so pleased to hear them. Response date: 24th November 2022

Thatcham branch was so helpful

Sarah was very friendly and helpful. Thoroughly explained all my options and subsequently opened 2 saving accounts. Reviewed on: 21st November 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it and will be sure to share your comments with Sarah and the team at Thatcham who will be so pleased to hear them. Response date: 22nd November 2022

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