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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8676 reviews)

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4.89

Based on 8,676 reviews, last reviewed 5th Mar 2026

65% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

We were treated with respect and made welcome. We were treated with respect and made welcome. We felt we were amongst friends who did everything for us apart from us signing Reviewed on: 5th March 2026

Latest lowest rating:

1

In branch service review Very good, pleasant, very helpful staff and easy transactions. Reviewed on: 31st July 2025

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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Newbury Building Society Savings reviews (8676)

Review of the Newbury Building Society, Savings:

Newbury Building Society are time wasters

I recently applied online to open a new saver account. I opened the account without any problems and I deposited funds. A few days later I received a phone call from a representative of Newbury Building Society informing me that my account will be closed because I live outside of their area of operation. When I mentioned that there was nothing in the account information or the application suggesting that I was not eligible to open the saving account, the response that I got from the representative of the society was that the rule about living in the operation area was stated in some obscure document that was available on their website. Allowing customers to open and fund saving accounts online and then deciding to close these accounts for reasons not mentioned in the account documentation is not a way to do business. It shows that Newbury Building Society is not a serious financial institution. The market is very competitive and my time is far to precious to have to deal with time wasters such as Newbury Building Society. Reviewed on: 26th April 2021

Reply from Newbury Building Society Hello Konstantinos, we are sorry to hear this. The terms and conditions (the document you mention) include full details of regional restriction information which outlines the post codes. To open the account we advise that these should be read and then you must then tick to agree that you have read them to complete the account opening process. We will certainly review how we can make it clearer that the terms and conditions include vital information and should be read on the site as a result of your feedback, so thank you for taking the time to provide it. If you would like someone to contact you to discuss this please do contact us at enquiries @ newbury.co.uk. Response date: 26th April 2021

In branch service review

Friendly service. IT could be updated for more digital forms and processes though. Reviewed on: 31st July 2025

Reply from Newbury Building Society We're glad you’ve found our service friendly and appreciate your thoughts on improving our digital processes. Thank you for your feedback. Response date: 8th August 2025

In branch service review

Always very friendly and helpful. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you! We're really glad to hear you find us friendly and helpful. Response date: 8th August 2025

In branch service review

Always, friendly, professional and helpful. Reviewed on: 31st July 2025

Reply from Newbury Building Society We really appreciate your feedback — it's great to know we're hitting the mark! Response date: 8th August 2025

In branch service review

Justine and Holly in Wokingham are incredible, so helpful, patient and understanding. Reviewed on: 31st July 2025

Reply from Newbury Building Society We're so glad you had a great experience with us and especially with Justine and Holly! We'll be sure to pass along your compliments. Thanks for taking the time to share your feedback! Response date: 8th August 2025

In branch service review

Super helpful and very understanding. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for your lovely feedback! We're so glad to hear it. Response date: 8th August 2025

In branch service review

Being able to communicate with a human and being treated with respect and good old-fashioned service. Only interest rates could be better but that is not the be all and end all. Reviewed on: 31st July 2025

Reply from Newbury Building Society We're really pleased to hear you value being able to speak with a real person and appreciate the respectful, old-fashioned service our team provides. Thank you for your thoughtful review. Response date: 8th August 2025

In branch service review

Bradley was great and advised me on other Newbury products I could use and were of interest so I'll be back to open these. Reviewed on: 31st July 2025

Reply from Newbury Building Society Thank you for highlighting Bradley! They’ll be thrilled to hear your feedback. We’re lucky to have them, and even luckier to have customers like you! Response date: 8th August 2025

In branch service review

Nothing needs to be made easier. Reviewed on: 31st July 2025

Reply from Newbury Building Society Lovely to hear! Thanks for taking the time to share your experience! Response date: 8th August 2025

In branch service review

My experience has always been excellent, so no changes needed. Reviewed on: 31st July 2025

Reply from Newbury Building Society Wonderful to hear! Your continued satisfaction means a lot to us. Response date: 8th August 2025

In branch service review

Very helpful young people in branch. Reviewed on: 31st July 2025

Reply from Newbury Building Society Great to hear! We’re proud of our team and glad they were able to help. Response date: 8th August 2025

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Newbury Building Society: Savings reviews

65% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Newbury Building Society Savings reviews (8676)

Newbury Building Society are time wasters

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

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