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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8805 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

Verified source

Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8805)

Very Helpful

I opened an EMA account and tried to transfer money to it. The money was returned due to incorrect details put in by me when setting up the transfer. I telephoned NBS and was transferred to Andover branch where I spoke to Tracey. Tracey was extremely helpful, advising me of the correct wording and offering to inform me when funds did arrive in my new account, which she did. Reviewed on: 18th February 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review and we will be sure to share your comments with Tracey who will be so pleased to hear them. Response date: 21st February 2022

Fantastic!

So quick, efficient, helpful, explained everything carefully and nothing was too much to ask Reviewed on: 18th February 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a kind review, thank you. Response date: 18th February 2022

A vote for my local building society

NBS are great. I have saved with them for many years - and am always greeted with a smile. They were great during the pandemic too, checking on their teams & customers. They deserve the award for being the BEST. Reviewed on: 17th February 2022

Friendly helpful staff

Whenever I visit the Andover Newbury Society branch I receive a cheerful greeting. Always plenty of cashiers- never have to wait more than a couple of minutes. Their excellent advice, understanding and patience has been the reason that I have stayed with them for over 45 years. Reviewed on: 17th February 2022

Extremely helpful

Always available to give the best advice to customers Reviewed on: 16th February 2022

Amazing

Staff are helpful amazing and always super friendly Reviewed on: 16th February 2022

Friendly Service

Always greeted by a smiling face and forever helpful. Reviewed on: 16th February 2022

Great Service, and easy process

Opening my savings account couldn’t have been easier, Sammy was very helpful and ensured I understood the process at all points and was very knowledgable in answering questions! Reviewed on: 15th February 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a kind review. We will be sure to share your comments with Sammy who will be so pleased to hear them. Response date: 16th February 2022

New savings account

Fairly straightforward to set up on-line Reviewed on: 14th February 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 15th February 2022

Opening a saving account

The process was quick and easy. Advice was clear and concise. Reviewed on: 14th February 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 15th February 2022

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