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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8805 reviews)

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4.88

Based on 8,805 reviews, last reviewed 25th Sep 2026

22% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Excellent service from Josh at Basingstoke Excellent service from Josh at Basingstoke Reviewed on: 25th September 2026

Verified source

Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8805)

Opening a new savings account

Reasonably straightforward to open the account Reviewed on: 14th February 2022

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 15th February 2022

Excellent service

Always helpful and service with a smile and a chat and a warm welcome Reviewed on: 14th February 2022

Great Service

Always willing to help, and great to have face to face service. It is an old fashioned 'service' where you can actually talk to someone who understands the issues. Staff are always very personable. Thanks Reviewed on: 13th February 2022

Opened an 'existing member' account

I opened this account by post recently. It was dealt with very quickly, and the passbook sent to be within a few days. Reviewed on: 13th February 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us kind feedback, we appreciate it. Response date: 14th February 2022

Great Customer Service

Customer service and front of house a real differentiator. So much so, that Newbury will be my first port of call when we need something else. Reviewed on: 12th February 2022

A First Class Service

Julie Harness - helped us to open a savings account. I had considered going to one of the big firms online but something told me to look local. I was right. Julie was fantastic; clear, professional and beyond helpful. We made the right decision. Julie is an asset. Reviewed on: 12th February 2022

Reply from Newbury Building Society Hi - we appreciate the time taken to leave us kind feedback and will be sure to share your comments with Julie who will be so pleased to hear them. Response date: 14th February 2022

Great customer service.

I opened a savings account, good customer service everything explained in an efficient and friendly manner. Reviewed on: 11th February 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us feedback, we really appreciate it. Response date: 14th February 2022

Super efficient..

All done and dusted during my lunchtime!!! Thank you….. Reviewed on: 11th February 2022

Reply from Newbury Building Society Hi - we really appreciate the time taken to leave us kind feedback, thank you. Response date: 14th February 2022

Opening existing members acc

Absolutely brilliant service! I had filled the form incorrectly when applying to open acc, received a call and arranged to pop into branch where this was sorted and opened within 10 mins! Fantastic friendly helpful service Reviewed on: 11th February 2022

Reply from Newbury Building Society Hi - thank you for taking the time to leave us such kind feedback, we really appreciate it. Response date: 14th February 2022

Opening 2 x accounts

Upon entering all of the staff were welcoming. Went in without an appointment and they happily opened 2 accounts for my son then and there. Although it started to get busy, the other members of staff working were apologetic but then quickly resolved any issues. The member of staff dealing with myself was polite and chatty without putting any extra delay on the process. They also made my son feel happy and this stopped him from being upset whilst waiting for boring adult stuff. Overall really happy and glad to be a new member. Reviewed on: 11th February 2022

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