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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8723 reviews)

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4.88

Based on 8,722 reviews, last reviewed 11th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent Customer Service Connor was very helpful and gave good advice on the savings account that was appropriate for my circumstances. I would recommend Newbury Building Soc... Read more Reviewed on: 11th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Savings reviews (8723)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

Friendly and courteous staff

Whenever I visit the Hungerford branch everybody is so cheerful and helpful . Pauline was very helpful when I wanted to open another account and didn't realise I should have made an appointment - excellent service as I have been refused such a transaction elsewhere when I hadn't pre booked . Reviewed on: 3rd December 2021

Reply from Newbury Building Society Hi - thank you for taking time to leave feedback - we really appreciate it and will be sure to share your comments with the Hungerford team. Response date: 3rd December 2021

excellent service

very helpful and efficient explained everything Reviewed on: 3rd December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback -we really appreciate it. Response date: 3rd December 2021

Good experience

Opened new account, staff very helpful Reviewed on: 3rd December 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it! Response date: 3rd December 2021

Local pays

I've always used comparison sites to get good rates it was only when I read the small print did I realise I could be missing a good deal. Now I check Newbury first Reviewed on: 1st December 2021

Reply from Newbury Building Society Thanks for taking time to leave feedback - we appreciate it! We agree local is good! Response date: 2nd December 2021

I highly recommend Newbury Building Society in Didcot

A lovely helpful lady called Samantha helped me with my Newbury Building Society savings account and also to help me set up my 4 grandchildren's accounts for them. She made me feel very welcome and spent a great deal of time explaining in detail to me . She made my experience a really good one and I recommend Samantha who apparently usually works from Abingdon branch. Newbury Building Society in Didcot is very convenient and accessible for me to use. A lovely friendly helpful place. I highly recommend. Reviewed on: 29th November 2021

Reply from Newbury Building Society Hi - thank you so much for your kind words and for taking time to leave feedback - we will be sure to share your comments with Samantha who will be so proud to hear them. Thank you again - we appreciate it. Response date: 30th November 2021

New savings account

The process was very straight forward and was conducted in a very pleasant atmosphere, Her knowledge was really good and it was a good experience. Reviewed on: 29th November 2021

Reply from Newbury Building Society Thank you for taking time to leave feedback - we appreciate it. Response date: 29th November 2021

Saving Account On-line

As a member opening a new saving account on-line was very easy and it was showing under my accounts nearly straight away. Reviewed on: 26th November 2021

Reply from Newbury Building Society Hi thank you for taking time to leave feedback - we appreciate it Response date: 30th November 2021

Basingstoke branch

From coming in made to be welcome. Ken found time for us and explained everything very clearly. Nice to have that much attention in our fast world. Good job Reviewed on: 23rd November 2021

Reply from Newbury Building Society Hi - thank you for your kind words and for taking the time to leave feedback for us - we really appreciate it, and Ken will be so pleased to hear this. Response date: 24th November 2021

a little slow in setting up account

disappointed at the time it took for you to clear account for investing, otherwise all staff very helpful Reviewed on: 21st November 2021

Reply from Newbury Building Society Sorry to hear that you found it a slow process - we will feed your comments back to the customer service team who use the feedback to improve our services and procedure. Thank you for taking the time to let us know. Response date: 22nd November 2021

Brilliant

It was so good to be able to open an account in Branch and have a face to face positive experience. So unlike the Banks Reviewed on: 19th November 2021

Reply from Newbury Building Society Thank you for your kind comments and for taking time to leave feedback - we appreciate it. Response date: 22nd November 2021

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