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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8723 reviews)

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4.88

Based on 8,723 reviews, last reviewed 12th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Excellent easy process. Excellent easy process. Nothing was to much bother. Really happy Reviewed on: 12th May 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Savings reviews (8723)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

Easy helpful process

Excellent personal service by staff at Wokingham. Always very friendly and treat me as a person and not just another customer. Was very thorough when going through the important details of the account. Made sure that I knew the finer details so I knew that the account was right for me. She even informed me of a future interest rate reduction, honest, and not willing to hide anything, so I could have changed my mind. Reviewed on: 3rd May 2021

Reply from Newbury Building Society Hi Dave - thank you for taking the time to leave feedback and for your kind words - our colleagues in Wokingham will be so pleased to hear this. Thank you. Response date: 4th May 2021

Time consuming experience

I opened a new savings account and had to submit a copy of my passport for validation purposes, which I did within minutes of receiving their email. As I had not heard back from Newbury Building Society after a few days, I phoned them up to check on this. The person who answered my query was very pleasant but could not help me with my query. Total waste of my time and effort. Reviewed on: 30th April 2021

Reply from Newbury Building Society Hi - we are sorry to hear this and not our normal level of service - if you would like to contact us on marketing @newbury.co.uk with your details we can follow this up immediately. Response date: 4th May 2021

NBS Positive Experience

Decided to open up an existing members account in branch. Gladys was really approachable, knowledgeable about the account I was interested in & just lovely to deal with, so well done NBS for having such individuals. Reviewed on: 30th April 2021

Reply from Newbury Building Society Hi, thank you for your kind words and for taking the time to leave feedback - we will be sure to share your comments with Gladys who will be so pleased to hear them. Thanks again. Response date: 4th May 2021

Opening existing member account

Gentle but helpful accounts reviews led to opening this account. Then a further helpful follow up phonecall after we had deposited the money in the wrong account, as we'd entered the wrong reference number! Thank you. Reviewed on: 30th April 2021

Reply from Newbury Building Society Hi Sara, thank you for taking the time to leave feedback for us - we appreciate it. Response date: 4th May 2021

Excellent prompt efficient service

Well trained staff offering excellent and prompt service Reviewed on: 30th April 2021

Reply from Newbury Building Society HI John, thank you for taking the time to leave feedback and for your kind words. Response date: 4th May 2021

Excellent service

Very easy to speak with real people in your Wokingham Branch. I spoke with Holly, and she managed to see me that same day. Reviewed on: 30th April 2021

Reply from Newbury Building Society Hi Lynne, thank you for taking the time to leave feedback - we really appreciate and know that Holly will too! Response date: 4th May 2021

Opening a Home Saver Account took a long time.

The account was easy to apply for online as I was already a NBS customer. The account showed up immediately when I logged in but I didn’t receive a message from NBS to confirm I could pay into it as I was supposed to. I rang after several days to ask if I could pay money in and spoke to a very helpful man but when he checked for me he said not to pay in yet. It was several days later before I got the OK to pay money in. I’m surprised it took so long as I was an existing customer. Reviewed on: 30th April 2021

Transferring accounts

I explained what I would like to do. Transfer one account balance to a higher interest account and Tina talked me through it all completed the paperwork then sent it to me to check over and sign. I then had to send it along with my passbook to my branch. Apart from a phone call from Tina confirming some information all has gone through smoothly. Thank you Reviewed on: 30th April 2021

Reply from Newbury Building Society Hi Kim - thank you for taking the time to provide feedback - we appreciate it. Response date: 5th May 2021

annual statement of interest for tax

It would be nice to receive an annual statement of interest for tax for my Newbury Building Society accounts . or even a letter saying the interest rate is going down. Reviewed on: 28th April 2021

Reply from Newbury Building Society Hi Sandra, thank you for your feedback - our annual statements should have been received last week and letters regarding the interest change were sent two weeks ago (around 14 April). Please can you contact our customer service team to check that the contact details we have for you are current? - apologies that you did not receive either of the above communications - we appreciate this is frustrating if you are not receiving these. Response date: 4th May 2021

Friendly and personal

Very friendly, knowledgeable and efficient service with a very personal feel. Reviewed on: 28th April 2021

Reply from Newbury Building Society Hi - thank you for your kind words and for taking the time to leave feedback - we appreciate it. Response date: 5th May 2021

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