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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8755 reviews)

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4.89

Based on 8,754 reviews, last reviewed 4th Jul 2026

38% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Had a few hic-cups trying to start an ISA online, ma... Had a few hic-cups trying to start an ISA online, mainly my lack of technical knowledge. This was all resolved in Thatcham branch by Megan Reviewed on: 3rd July 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Savings reviews (8755)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

Winchester branch has professional friendly staff. Very helpful and understanding

That’s it really I feel welcome and the staff have always time to explain what is available at the best rates Reviewed on: 3rd July 2020

Reply from Newbury Building Society Hi Paul, thank you for taking the time to leave feedback, we will share this with the Winchester team, who will be so pleased to read this. Many thanks Response date: 6th July 2020

Opening new account

I opened another account online. Process was so simple and took no time at all. Very impressed Reviewed on: 3rd July 2020

Reply from Newbury Building Society HI Pete, thank you for taking the time to leave feedback for us - we really do appreciate it. Response date: 6th July 2020

Secure and wonderful service

On opening a new joint account, they have called to both of us on seperate occassions to check and verify information to ensure that we have given the correct details and not faudulent. The person was courteous and efficient. I am very happy with the care they have taken and the process is smooth. Reviewed on: 1st July 2020

Reply from Newbury Building Society Hi Chris - thank you for taking the time to leave feedback for us - we really do appreciate it. Response date: 6th July 2020

very helpful staff in the wokingham office to set up my new members account

went into branch account set up there and then Reviewed on: 26th June 2020

Reply from Newbury Building Society Hi Nigel, thank you for taking the time to leave us feedback. We really appreciate it :) Response date: 1st July 2020

Accessing money

Saturday morning June 13th I have just been to the Andover branch to withdraw some money. Due to the current covid situation it is closed. I totally understand reduced hours in this situation but I think One of the days you should open should be a Saturday and close a different day ( or more) during the week. I use the building society for the pass book account it makes it easier to save with no hole in the wall access to your money. I’ve had to work all the way through this horrible situation and now can’t access my savings !! Reviewed on: 13th June 2020

Reply from Newbury Building Society Hi Lee, thank you for your feedback - we are extending our opening hours from today 15 June to 9am - 3pm during the week and Saturday mornings from 9am until noon. Apologies that you were not aware of the reduced hours - we emailed all members and have updated our website to reflect these changes. Response date: 15th June 2020

Opening new account

Very easy to open my new account on line. I was a little early in my application but the message I received advising of this was extremely polite and courteous. When the due date arrived everything proceeded smoothly the account was opened and I was able to transfer funds immediately. I very much missed dealing directly with the NBS staff who have always been exceptional in their customer service in the past. This Building Society is recommended without hesitation. Reviewed on: 10th June 2020

Reply from Newbury Building Society HI Graham, thank you for taking the time to leave feedback - it is much appreciated. Response date: 11th June 2020

New accounts

Friendly, helpful, easy to do what I wanted. Reviewed on: 6th June 2020

Reply from Newbury Building Society Hi Audrey - thank you for taking the time to leave feedback - we really appreciate it. Response date: 8th June 2020

Quick and easy

No issues at all, smooth process and efficient. Reviewed on: 5th June 2020

Reply from Newbury Building Society HI Nigel, thank you for taking the time to leave feedback, it's much appreciated. Response date: 5th June 2020

Informative and efficient service.

Secure reply was available very rapidly after application for new account. The account was made available speedily and with lots of helpful advice on how to proceed. Within a very short time the new account is up-and-running. Thank you Julie! Reviewed on: 5th June 2020

Reply from Newbury Building Society Thank you for your kind words Frances and for taking the time to leave feedback - we will be sure to share your comments with Julie - she will be pleased to know she helped :-) Response date: 5th June 2020

Super service

In these strange times we found that the service we were given was second to none. The staff all smiles and very friendly and very professional I would recommend Newbury building society to anyone Reviewed on: 5th June 2020

Reply from Newbury Building Society HI Chris, thank you so much for your kind words and for taking the time to leave this feedback - we will share it with the teams and know that they will be so pleased to hear them. Thanks again Response date: 5th June 2020

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Newbury Building Society: Savings reviews

38% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Newbury Building Society Savings reviews (8755)

Really friendly, helpful staff and also easy to add funds by internet as well.

Winchester branch has professional friendly staff. Very helpful and understanding

Opening new account

Secure and wonderful service

very helpful staff in the wokingham office to set up my new members account

Accessing money

Opening new account

New accounts

Quick and easy

Informative and efficient service.

Super service

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

Join Smart Money People

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