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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8755 reviews)

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4.89

Based on 8,755 reviews, last reviewed 5th Jul 2026

40% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Always friendly and helpful never disappointed with... Always friendly and helpful never disappointed with the service I have received . I regularly visit my branch as my pension is paid into my account ex... Read more Reviewed on: 5th July 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

Newbury Building Society Savings reviews (8755)

Review of the Newbury Building Society, Savings:

Really friendly, helpful staff and also easy to add funds by internet as well.

I met staff of Newbury Building Society at Abingdon Air Show and liked the sound of the account which I subsequently opened in branch. The service I received in branch was very good and the whole process was very smooth. Since then I have used internet access which again is very user-friendly (I'm not computer-savvy, so need simple systems!). Reviewed on: 4th January 2018

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we appreicate it Response date: 16th November 2023

Very welcoming

The gentleman who dealt with me was very friendly, welcoming and extremely helpful in ensuring I opened up the correct savings account for my needs. Reviewed on: 12th July 2019

Reply from Newbury Building Society Hi Rachel, thanks for taking the time to leave us feedback, we really appreciate it. So pleased to hear your experience was straight forward. Response date: 15th July 2019

Easy to open account

Compared to some banks, that will remain nameless, it was very easy and quick to open account. Friendly and efficient service and they even wished my father a happy birthday! Reviewed on: 12th July 2019

Reply from Newbury Building Society Thank you for taking the time to leave feedback on your experience. Belated birthday wishes to your father! Response date: 15th July 2019

Friendly, professional speedy service

Received professional speedy service and opened a new savings account, I only called in to deposit funds into another account and wanted further advice on savings. I did not even have an appointment and was lucky to see someone at that time, great customer service, many thanks! Reviewed on: 7th July 2019

Reply from Newbury Building Society Hi Nicola, thank you so much for your kind words about your recent experience with us! It is greatly appreciated. Response date: 8th July 2019

Fast ,friendly and efficient.

I opened a new savings account after being shown the best options for my personal situation. The young lady was very professional. The account was opened quickly and passbook arrived the following day . Reviewed on: 6th July 2019

Reply from Newbury Building Society Hi there, thank you for sharing your experience with us! Response date: 8th July 2019

Advice on opening a new account

I called into NBS in Wokingham for advice on opening an account. Holly was friendly and professional, encouraging but not ‘pushy’. She explained everything I needed to know, without rushing, and I opened an initial account. I came away with plenty of information about savings accounts. Reviewed on: 5th July 2019

Reply from Newbury Building Society Hi Gillian, we're delighted to hear you had a positive experience visiting our Wokingham branch! Thank you for your feedback. Response date: 8th July 2019

First contact with the Society

Gillian Fry was very courteous and professional - a pleasure to deal with. The whole business of opening two accounts was handled efficiently but without any feeling of undue haste. Everything was well explained, noting that I had done some web research so things weren't laboured for the sake of going through a checklist. My only small criticism is that sitting on the public side of the reception desk gave me nowhere to put my feet and knees, meaning a somewhat uncomfortable sideways posture throughout. Reviewed on: 5th July 2019

Reply from Newbury Building Society Hi there, thank you for taking the time to leave us feedback! We're delighted your account opening experience with us was positive. Response date: 8th July 2019

Excellent, friendly service - thank you.

Staff were welcoming and helpful. Time was spent with me to make sure I had the right savings account. Reviewed on: 5th July 2019

Reply from Newbury Building Society Hi Claire, that's great to read! Thank you for taking the time to leave feedback for us! Response date: 5th July 2019

Friendly, local service

Lovely, helpful advisers explained everything clearly and made it very easy to open an account. Reviewed on: 5th July 2019

Reply from Newbury Building Society Hi there, thank you for taking the time to leave feedback for us! It is greatly appreciated. Response date: 5th July 2019

With draw funds into a cheque

With my existing account the limit was £3.000 and needed to deposit an other £3.000 in cash, so was advised to open another account, that was done and new pass book, was sent to my home, when back and then received my cheque to give to my solicitor, all when we'll and on time. Reviewed on: 4th July 2019

Simple process, mostly very clear and efficient

The online application process was mostly simple and clear. The process asks for the account to have interest paid to, and then states that this is the account that the opening balance will be taken from. So I aborted the application, moved the money to the saved into my current account and then re-applied. The application was fine and I received emails and letters confirming that the account was open. But no money was transferred from my nominated account. After checking with support via the website I was told this did not happen automatically and I had to do a manual transfer (which I did). The clarity of the website wording on application needs to be reviewed. Other than that, highly recommended. Reviewed on: 28th June 2019

Reply from Newbury Building Society Hi Paul, Thank you for taking the time to feedback on your experience. We will review the application wording on the website, thanks for bringing this to our attention. Response date: 1st July 2019

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