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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8807 reviews)

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4.88

Based on 8,807 reviews, last reviewed 28th Sep 2026

19% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Staff very friendly and professional Staff very friendly and professional Reviewed on: 28th September 2026

Verified source

Latest lowest rating:

1

Disaster from start (and still unfinished!) My experience with Newbury has been a non‑stop disaster. The website is riddled with errors, the online journey constantly breaks, and I’ve been repea... Read more Reviewed on: 21st September 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8807)

Miss Tracy Lenon

Hi ive had great service from rhe staff at Newbury building society i four accounts with you Reviewed on: 7th June 2019

Reply from Newbury Building Society Hi Tracy, thank you for taking the time to leave feedback on your experience with us. It's great to hear that you have had great service. Response date: 10th June 2019

A decent interest rate and easy and pleasant to deal with

Looking for an alternative savings account with a reasonable return discovered NBS on a google search and it was really easy to set up, transfer funds and manage online. A decent interest rate and easy and pleasant people to deal with Reviewed on: 7th June 2019

Reply from Newbury Building Society Thanks for taking the time to leave feedback Jeff, pleased to hear you've had a positive experience. Response date: 10th June 2019

Easy online account set up

I did have some trouble with the second stage of the set up as I hadn't read the requirements for the password and memorable word, but once I obeyed the rules, it was straightforward. I would definitely recommend Newbury. Reviewed on: 4th April 2019

Reply from Newbury Building Society Thank you for leaving feedback Norman, pleased that you are successfully set up online! Response date: 5th April 2019

Opening a second account at Thatcham branch

I recently needed to open a second account for my club at Thatcham branch. I spoke with Louise Davies who couldn't have been more helpful & she guided me through the whole process. When the documents for the club & all its signatories were deposited at the branch, I received the paying in book by post within 2 days. Brilliant & friendly service, as always. Thank you Louise. Reviewed on: 7th February 2019

Reply from Newbury Building Society Thank you for taking the time to leave this feedback. We are so pleased to read your experience was positive, and will share your comments with our colleagues at the branch. Response date: 8th February 2019

A proper, traditional building society

One of the few remaining building societies that still feels like a 'friendly society'. Good, friendly service in branch. Good savings rates with recognition of customer loyalty. Online banking not quite as slick as the big banks but good enough. Reviewed on: 29th January 2019

Reply from Newbury Building Society Thank you for your review David, we appreciate you taking the time to leave such positive feedback and we are pleased your experience has been positive. We are working to improve our digital offering and hope to add to the services available online in the near future. Response date: 30th January 2019

Multiple Mortgages

The Newbury Building Society packaged 4 mortgage offers for one client and the service I received from getting the overall lending approved to dealing with one senior underwriter I could not fault. Their bespoke underwriting allowed for my clients to move forward with their purchase. I have dealt with the Newbury for over 15 years and I can't recall a bad experience. Thank you Reviewed on: 28th November 2018

Reply from Newbury Building Society Thanks for your review John, we will share it with our teams who will be so pleased to hear your feedback. Response date: 29th November 2018

Building Society Savings

Good rate and service, and very helpful local branch Reviewed on: 20th November 2018

Outstanding Customer and Community Service

Nothing is too much trouble. No queues, plenty of staff, flexibility and the staff get to know you. Reviewed on: 5th November 2018

Helpful thorough

Always helpful. Nothing is ever too much trouble. No queues Reviewed on: 4th November 2018

Family support

Very friendly staff and very fair to members with there saving rates . We have encouraged all our family and relations to support the Newbury Building Society . Reviewed on: 9th February 2018

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