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NFU Mutual: Home Insurance reviews

Name: Home Insurance
Rating: 4.13 (63 reviews)

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4.34

Based on 63 reviews, last reviewed 10th Oct 2024

91% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

76%

3 star

19%

Latest highest rating:

5

Great CS Been with them over 35 years and have always got the support you require if things go wrong. Reviewed on: 10th October 2024

Latest lowest rating:

1

You have to fight for years to get a proper payout from them after 50 years of being a loyal customer. Dreadful company with even worse loss adjusters It’s a long fight to get a proper payout . Dreadful company with even worse loss adjusters. Reviewed on: 22nd August 2023

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About this product

Finding the right insurance provider can be difficult with so many on the market. A great way to gain valuable insight into an insurer is reading customer reviews. We collect NFU Mutual home insurance reviews to help you make an informed decision when choosing your new provider.

NFU Mutual offers Home & Lifestyle insurance, with an extensive list of benefits and additional extras available. For high value homes and contents, NFU Mutual offers bespoke home insurance policies. The insurer has no admin fees and charges no interest when you choose to pay your premium monthly.

Are you looking for a new home insurance policy? Find out what genuine policyholders have to say by reading our NFU Mutual home insurance reviews. This collective wisdom can help you decide if NFU Mutual is the right insurer for you. Do you require buildings insurance, contents insurance, or both? Learn how satisfied customers were with their policies and whether they would renew with NFU Mutual.

Have you had a home insurance policy with NFU Mutual? Share your experience with our Smart Money People community. Were you satisfied with the cover you received? Did you opt for any additional extras, and would you say that they were reasonably priced? Did you take out a bespoke policy, and if so, did you manage to secure the cover you needed? Did you need to make a claim on your policy, and if so, how well was it handled?

Whether good or bad, leave an NFU Mutual home insurance review today. Together, we can help people like you make better decisions.

NFU Mutual Home Insurance reviews (63)

Review of the NFU Mutual, Home Insurance:

Corruption and Fraud

NFU us a corrupt company called DAS to process its legal expenses claims, I had to go to the FOS years ago and got compensation about another complaint against DAS, NFU Police states cover for use in connection with the insured driving or the use of a vehicle in the Policy, DAS and Jackson Boyd Solicitors in Scotland stated I was not covered for an alleged offence that I allegedly committed, which I have evidence from Dash Cameras that never happened, and this was in connection with the use or driving of my car. Das and Jackson Boyd refused my Claim, Jackson Boyd is well known for turning claims down, another Legal Expenses company I sent my claim to Jackson Boyd about again said I was not covered for that claim, this other Legal Expenses company stated I was covered, so they removed it from Jackson Boyd to another company of Solicotors. So do n ot touch NFU for Insurance as they use a crooked Legal Expenses Company DAS and a Crooked company of Solicitors in Scotland called Jackson Boyd. All you are doing is wasting your money, nothing is covered by NFU or DAS all they will do is reject all your claim Reviewed on: 17th May 2022

Hassle free for a complicated house move

I was in the process of moving home but without going directly from one house to another. I already had home and contents insurance with NFU and after emails and phone calls readily answered I was able to continue cover for contents only for a short period of time. However, due to delays in securing the new property, I remained in contact with NFU and was able to extend the cover several times over. Phones and emails answered within very rewasonable times and helpful positive staff. Reviewed on: 24th August 2024

They're very good.

They're very good. They insure my home. I pay by direct debit. They're an insurance company that do insurance, and they insure me. I am insured by them. My home is not insured by anyone else. Reviewed on: 23rd August 2024

Insurance You Can Rely On

I have had Building and Contents Insurance with NFU for 20 years. I needed an insurer with a flexible approach, as I live in a Barn Conversion where standard insurance cover simply didn't fit the bill. NFU were easy to talk to with a 'can do' approach both friendly and professional. With a loyalty bonus each year that makes me feel valued. Reviewed on: 24th August 2023

Efficient, helpful and easy to deal with

We've been with NFU Mutual for many years. They are not the cheapest, but their prices are reasonable. We've had to make a few claims over the years, and they have always responded quickly and positively. Reviewed on: 24th August 2023

Always there to talk

I really value the fact that NFU are reachable by phone and the staff are always well trained - knowledgeable and helpful to my queries. Reviewed on: 23rd August 2023

Personal, caring insurance provider

NFU have been our insurers for many years. The premium is very reasonable for the cover they provide, when we were running our own business from home & now we have retired. They are very flexible and will make alterations to the policy with a quick phone call. They remind us each year well before the renewal date and are happy to come out to see us to discuss any changes we might need. And on the rare occasions we have had to make a claim, they have been fair, prompt and helpful. Reviewed on: 23rd August 2023

You have to fight for years to get a proper payout from them after 50 years of being a loyal customer. Dreadful company with even worse loss adjusters

It’s a long fight to get a proper payout . Dreadful company with even worse loss adjusters. Reviewed on: 22nd August 2023

I would highly recommend NFU

They are a brilliant organisation - it doesn’t matter which of their products you need; you can rely on them all. The company are efficient, organised, responsive, and their customer service is superb. Reviewed on: 14th July 2023

No payment on any claim

I have been with NFU for over 20 years, they have wriggled out of every claim by telling me 'that is not insured' or you never included that in your prospectus, or your insurance does not include that claim, despite having my house & several other properties insured. My car insurance went up so much I had to find another company. They are recommended by Which, but what annoys me is that no-one ever reviews how good these companies are when a claim is made, its only how polite or charming they are when you take the insurance out initially. Reviewed on: 28th April 2023

NFU Mutual, definitely first for customer service!

Local office contact available, with easy access to knowledgeable advisors. One of the few national organisations where you can still speak to a local office for information and advice. Reviewed on: 28th February 2023

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