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Petplan: Pet insurance reviews

View other Petplan products
4.72
Based on 2,343 reviews, last reviewed 12th May 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Repeated underwriting errors for 10years! We insured our Siberian Husky, Ghost (our son), with Petplan from puppyhood because we trusted their reputation and believed we were choosing the best... Read more Reviewed on: 12th May 2026
Ayoni Singh's avatar
Ayoni Singh
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2343)

I've loved Petplan since day one ten years ago!

5
Petplan has never let us down, ever. We have two dogs and have put in claims for both during illnesses over the last ten years. Each claim was dealt with professionally, speedily and clearly. Happy dogs. Happy dog owner in me! Reviewed on: 24th August 2021
Patricia's avatar
Patricia

Comment

4
Petplan are great when putting in a claim for my dog, prompt, no fuss & have never failed to fulfill my claim. However if you have a problem phoning them leaves a lot tto be desired.. They overdue security. Reviewed on: 24th August 2021
Stephen Waters's avatar
Stephen Waters

excellent service

5
happily I have only had to make one claim and it was settled speedily with no quibble Reviewed on: 24th August 2021
sue bennett's avatar
sue bennett

Great service

5
no fuss, no messing, great service Reviewed on: 24th August 2021
keren bender's avatar
keren bender

Best insurers. No quibble. Quick payment

5
Very very good. Pay quick. No quibbles about anything. Done and finished fast. Reviewed on: 24th August 2021
melissa Hassall's avatar
melissa Hassall

Amazing service

5
We have to thank Pet Plan for enabling us to give the right care for our pets. Yes its an added monthly cost, but if our cats weren't insured with them, one cat wouldn't have got the limb saving surgery she needed following a trauma to her leg, and our older cat wouldn't have been able to get the specialist eye treatment he so desperately needed. Reviewed on: 24th August 2021
Tash's avatar
Tash

Good cover

5
Very satisfactory people to deal with Reviewed on: 24th August 2021
Pat Burke's avatar
Pat Burke

Best out there

5
Petplan are amazing, they are easy to contact and are very helpful. They pay out quickly when a claim is made and there care about the customers and their pets. Reviewed on: 24th August 2021
Kerry Edwards's avatar
Kerry Edwards

Good customer service

5
Good customer service and excellent service and really helpful staff Reviewed on: 24th August 2021
Fred Houghton's avatar
Fred Houghton

Very good insurance.

5
Prices are good and it's easy to contact the Petplan team or to change any details through my Petplan. Reviewed on: 24th August 2021
Aliya's avatar
Aliya

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