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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
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1%
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0%
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

Really good

5
Been very impressed so far. Our pup is only 1 and unfortunately he ate some raisins at about 9 months old. Petplan paid out without any fuss and our premium hasn't gone up. Also get lots of useful emails from them about doggy care. Very happy! Reviewed on: 24th August 2021
John Good's avatar
John Good

Petplan - YES

4
I looked at loads - Petplan offered the best cover and the best price ( with lots of customer support and access ) for our puppy Louis. It`s as simple as that ! Reviewed on: 24th August 2021
Fiona Morris's avatar
Fiona Morris

Long-term satisfied customer

5
I've been a customer for 30 years & have found Petplan there when I've needed them. Reviewed on: 23rd August 2021
Maree Brown's avatar
Maree Brown

Best pet insurance

5
Easy to set up and get peace of mind knowing my pet will be looked after if she is ill or injured Reviewed on: 23rd August 2021
Pat's avatar
Pat

Amazing service and support

5
Amazing service and support from Petaplan, my kitten had an awful accident back in April and Petplan gave me all the support and guidance throughout a very difficult time. Every member of the team is very knowledgeable and caring, 100% recommend Reviewed on: 23rd August 2021
Daniela 's avatar
Daniela

as not needed to make use of my policy but have peace of mind

5
been with you for seven years not needed to claim as yet but i am confident that if i should it will be a painless endevour Reviewed on: 23rd August 2021
welsh's avatar
welsh

Pays out quickly with no hassle

5
Having a dog get diagnosed with diabetes was devastating but at least petplan have made things a little easier as we’ve not had to worry too much about the financial side of things. Reviewed on: 23rd August 2021
vickib's avatar
vickib

easy to set up

5
very easy to use site not complicated at all got my new pup Cato insured in minutes Reviewed on: 23rd August 2021
Penny Connell's avatar
Penny Connell

Highly recommended

5
Pet plan always settle claims quickly Reviewed on: 23rd August 2021
C Brough's avatar
C Brough

Doggie peace of mind

5
Pet Plan supported our old dog for all his 13 years of operations, vets bills and food supplements. We have just got ourselves a new puppy after a couple of years wait and immediately signed him up to pet plan Reviewed on: 23rd August 2021
mark boyland's avatar
mark boyland

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