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Petplan: Pet insurance reviews

View other Petplan products
4.68
Based on 2,350 reviews, last reviewed 21st Aug 2026
700% increase in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Expensive but worth every penny. Lola is now 8 but we’ve had Petplan insurance for her since bringing her home. Each year the price goes up and it is very expensive. But because Lola ... Read more Reviewed on: 21st August 2026
Wammer's avatar
Wammer

Latest lowest rating:

1

Stay away to avoid Heartbreak in time of need! We have been with Petplan for over 7 years. We took out a lifetime policy, and by this year the annual premium was £4,000, with payments of around £18... Read more Reviewed on: 20th July 2026
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Meir
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2350)

excellent service

5
happily I have only had to make one claim and it was settled speedily with no quibble Reviewed on: 24th August 2021
sue bennett's avatar
sue bennett

Great service

5
no fuss, no messing, great service Reviewed on: 24th August 2021
keren bender's avatar
keren bender

Best insurers. No quibble. Quick payment

5
Very very good. Pay quick. No quibbles about anything. Done and finished fast. Reviewed on: 24th August 2021
melissa Hassall's avatar
melissa Hassall

Amazing service

5
We have to thank Pet Plan for enabling us to give the right care for our pets. Yes its an added monthly cost, but if our cats weren't insured with them, one cat wouldn't have got the limb saving surgery she needed following a trauma to her leg, and our older cat wouldn't have been able to get the specialist eye treatment he so desperately needed. Reviewed on: 24th August 2021
Tash's avatar
Tash

Good cover

5
Very satisfactory people to deal with Reviewed on: 24th August 2021
Pat Burke's avatar
Pat Burke

Best out there

5
Petplan are amazing, they are easy to contact and are very helpful. They pay out quickly when a claim is made and there care about the customers and their pets. Reviewed on: 24th August 2021
Kerry Edwards's avatar
Kerry Edwards

Good customer service

5
Good customer service and excellent service and really helpful staff Reviewed on: 24th August 2021
Fred Houghton's avatar
Fred Houghton

Very good insurance.

5
Prices are good and it's easy to contact the Petplan team or to change any details through my Petplan. Reviewed on: 24th August 2021
Aliya's avatar
Aliya

brillant service

5
Claims are dealt with quickly, helpful service Reviewed on: 24th August 2021
Denise Kean's avatar
Denise Kean

Really good

5
Been very impressed so far. Our pup is only 1 and unfortunately he ate some raisins at about 9 months old. Petplan paid out without any fuss and our premium hasn't gone up. Also get lots of useful emails from them about doggy care. Very happy! Reviewed on: 24th August 2021
John Good's avatar
John Good

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