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Petplan: Pet insurance reviews

View other Petplan products
4.86
Based on 2,342 reviews, last reviewed 27th Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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5%
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1%
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0%
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Latest highest rating:

5

My dog became poorly and required tests, an overnigh... My dog became poorly and required tests, an overnight stay at a vet hospital. All the claim was sorted out between the vets and Petplan so quickly. I ... Read more Reviewed on: 15th October 2025
Charlotte G's avatar
Charlotte G

Latest lowest rating:

1

Missed checkup by 3 months won't pay 2 years later I have had petplan insurance for the past 4 years. I renewed my policy this year and as my dog missed her check up appt by 3 months petplan wouldn't p... Read more Reviewed on: 27th February 2026
Belinda Swinnerton's avatar
Belinda Swinnerton
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About this product

Petplan is one of the most well-known pet insurers in the UK.

Petplan promise to never charge you more for claiming and they’ve created policies that cover some things other insurers don’t. You can get pet insurance for dogs, cats and rabbits. There’s also a multi-pet cover option.

Petplan pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Petplan before, you can also leave a review and share your experience.

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Petplan Pet insurance reviews (2342)

good plan

5
when monte was unwell pet plan were there for me Reviewed on: 23rd August 2021
Phil Flook's avatar
Phil Flook

Brilliant service

5
I would always recommend Petplan. Excellent service and always very helpful. Reviewed on: 23rd August 2021
Caroline Rowland's avatar
Caroline Rowland

Good service

5
They are certainly more expensive than many others but they are worth it. The vets and referral hospital I recently needed were both happy that Petplan were the insurer. All my claims went through with absolutely no trouble. Reviewed on: 22nd August 2021
David Lane's avatar
David Lane

Amazing response

5
Pet plan were fast efficient and caring when we needed them most. Reviewed on: 22nd August 2021
Clare Palmer's avatar
Clare Palmer

Helpful and pays up fairly

5
My experience of Petplan is that they respond promptly once a claim is submitted, and they make fair payment in line with the terms of my pet insurance policy with them. Reviewed on: 22nd August 2021
Rosalind Johnson's avatar
Rosalind Johnson

So easy to talk to and claim from

5
I have never had an issue when claiming for my dog. They deal directly with the Vet and it makes life much easier. Reviewed on: 22nd August 2021
Vickie Spiers's avatar
Vickie Spiers

Best peace of mind

5
Petplan has always been very helpful. Staff very friendly and helpful. Reviewed on: 22nd August 2021
Mrs Dianne White's avatar
Mrs Dianne White

Making pet parenthood worry free

5
Petplan takes some of the worry out of being a pet parent. Any time my dogs are sick I don't need to worry about how I can afford their care or make healthcare decisions based on cost, Petplan has my back so I can focus all my attention on getting my pets better. Claims are so easy to make, I get regular and prompt updates and there's always someone to talk to do when I need too. Reviewed on: 22nd August 2021
Louise's avatar
Louise

Personal Touch

5
I have been with Petplan since I had my pet 8 years ago, I have found that petplan procedure is easy to follow and very good staff. Good communication from start to finish on any claim. 100% value for money. Reviewed on: 22nd August 2021
David Earley's avatar
David Earley

So understanding at a very difficult time

5
I was in a terrible place when my dog was suddenly taken very ill, pet plan where brilliant, there for both my dog and me, without them he wouldn't be here, my beautiful boy. Reviewed on: 22nd August 2021
Charon Cooper's avatar
Charon Cooper

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